Kegley Carpet Cleaning & Floor

To be fair I have 18 years experience in the disaster restoration industry, so I know how to clean badly damaged carpets. I’ve used White Magic, ProChem, and Butler carpet cleaning units extensively. My carpets were in need of cleaning, but we are a smoke free, pet free home. We have family coming in to town for Thanksgiving so I wanted the carpets cleaned.
I didn’t want to use a company that I know well, because I wasn’t looking for a freebie or to have a bad experience with someone I work with on a weekly basis.
Everyone has a bad day or two, so here is my critique of my experience using Kegley.
1. Did he clean my carpets?- Yes
2. Are they cleaner than before?- Yes, in some areas.
3. Did he pre-​spray the carpet and spot treat stains?- No, most good carpet cleaners will pre-​treat stains prior to extracting.
4. Was he almost 2 hours late? Yes. 1 hour and 45 minutes.
5. Did he use a truck-​mounted cleaning machine? No, he used a portable extractor (see question 7)
6. Did he use my water and my electricity? Yes, and that should have been explained prior to scheduling. It should have been made crystal clear that he needed water and 2 separate outlets/​breakers. One for the vacuum and pump, and one for the heater. He also took apart my sink sprayer hose to fill up his machine without asking.
7. Did he ask ME to watch HIS machine to make sure the water didn’t overflow? Yes, I had to stand at his machine to make sure that my water hose didn’t pop out of it and flood my kitchen.
8. Did he use detergent purchased at Home Depot? Yes, HDX & DEP. There are suppliers locally to purchase better cleaning agents… JonDon in Salem, NH is a great one. Don’t tell me you are late because you have to pick up more detergent at your supplier when the supplier is Home Depot.
9. Did he give me an invoice after paying with cash? No, so I guess he won’t be claiming the services on his tax returns… note to IRS.
10. Was he in a marked vehicle and wearing a uniform? No, there was no way tell whether he was a professional carpet cleaner. He showed up in a work truck pulling a trailer, he could have been a landscaper.
11. Did he leave hoses and a bucket behind and take him 24 hours to come back and pick it up? Yes
12. Did he apply scotch guard like he said he was going to? Barely, his pump sprayer left drips of what he called scotch guard all over my carpet (see attached photo)
13. Did he leave puddles on my tile floor? Yes
14. Did he leave my toilet dirty from all the water he dumped in there? Yes, if you are going to dump dirty water down a toilet at least wipe it down, so there isn’t dirty water dripping down the sides.
And, really the last question is the most important one
15. Would I use him again? No. The fowl odor that my carpet might have in a few days is not the «bad spirits» leaving the carpet. I think it’s the poor quality detergents and equipment. If my carpets smell in a few days I’ll call someone else to clean my carpets again properly.
I think the previous comments are either relatives or people he gave free carpet cleanings. I’m not looking for a refund or a discount off a future cleaning. I’d rather pay someone else to re-​clean my carpets.
The 2 stars is because he did the best he could with the skill and equipment he has, and shame on me for not asking more questions before scheduling.

Very impressed with the effort. Great team, easy to deal with, price was right and my carpets look like new. They were able to come down the same day and did an amazing job!

Scott and his crew did a fantastic job cleaning the tile floors in our kitchen and bathrooms. He rescued them from years of neglect (by previous owner) and left them bright and shiny. He worked it until we were happy. Great Job — we highly recommend!

Scott is extremely personal. He and his partner did a great job on my carpets and took their time to make sure the job was done well. He even helped move my bed from my apartment down stairs. I would recommend him to anyone who needs their carpets clean!

Scott and his assistant from Kegley Carpet Cleaning did a fantastic job on my sofa and loveseat! Both pieces of furniture now look as good as new. The price was great, and the service even better. A professional and top quality service that is very highly recommended!

WOW!!! Completely amazing job!!! You guys made this carpet and apartment feel brand new and smells even better than it did when we moved in!!!
Thanks again!