Jared Galleria of Jewelry

What a great experience. Our salesperson, Kat took a extraordinary amount of time to listen to us when we only went in to purchase a $ 65 replacement Pandora bracelet. The old bracelet finally gave up after 6 years of constant wear. She was well versed in her knowledge of the product and was able to suggest many options — all of which solved our issue with the product. We were, for sure, not her biggest sale of the day but, by the way we were treated, you’d never know.
This is not the first time we had extraordinary service at this location. Many years ago, a salesperson took the time to educate our then 16 year old child about different base metals in wedding bands. There was no reason for his to bother with a kid, but he did, and they’ve made repeat customers out of us.
To add to the experience, our salesperson, Kat, hand wrote a thank you note to us. Hopefully, Kat, next time, we’ll be in for gold and diamonds!

Visit on 07/​12/​2015 (afternoon) **
My wife and I had a great experience! Both Jackie and Devon were attentive and helpful to us — to an otherwise clueless couple who needed patience and guidance on what we were searching.
Everyone in the store was friendly!
Visit on 01/​30/​2016 (afternoon) **
The visit was «meh». Folks not as friendly. There were two sales folks standing near the center-​of-​store computer. Another sales person assisting what appeared to be folks looking at a nice ring. The manager on duty seemed to be working on something in the first jewelry case nearest door. Once the two sales folks nearest to store computer realized that we only needed a $ 99 necklace they passed us off to a young lady working nearest to where jewelry is cleaned — who was very new and although nice not as knowledgable. It was like the blind leading the blind. We certainly are clueless with what it is that we needed to search. The service quality seemed much different than previous visits. We decided in the most polite terms to just pay off the entire card balance — thanked the young lady for assisting us and left. We’ll visit another time but will make sure we know the sales folks before asking for assistance or shopping. Thanks.

Tremendous experience with the customer service staff! They were very nice and knowledgeable! Make sure you speak with Devon as he will work with you every step of the way!

The customer service here is beyond terrible. The knowledge of the employees is dismal. They measured the side diamonds incorrectly multiple times making the ring go from 7 to 14 thousand. They were using the wrong measurement. Every step of the process was painful. My fiancé went to pick up my wedding band and the size was so big it only fit my thumb. Oh that was after they didn’t bother to call and let us know the ring was ready the first time in the store and THEY returned it. Wow! Okay. So after we see the size is way too large my fiancé calls and they answer the phone «hello» and my finance says is this Jared? They lady asked who is this and my fiancé says I want to talk to a manager. Lady continues being rude and will not get the manager till my fiancé gives her name. After waiting several minutes a so called manager gets on the line and my finance after all the crap we have been through with them tells the manager she is pissed. The manager hangs up on my fiancé. Yup the freakin manager hung up on her. Stay very clear of this place.

My fiancé & I walked into this store looking to find our wedding bands. It was very windy & cold out and he had his hood up. Without being in the store for 30 seconds, he was rudely approached by a staff member who said, «Take your hood off, sir. This is a jewelry store.» Her tone of voice left a sour taste in our mouth & we just left. We then went across the street to Kays in the mall & found exactly what we needed to purchase & were taken care of by a friendly staff. Next time, their staff should be a little nicer, especially to those who are going to spend a lot of money.

Staff is awesome, love all my jewelry. This is the only Jared I will visit.

I too lost the center stone diamond from my engagement ring (it didn’t just fall out, the post holding it on broke right off)…TWICE! The first time it was lost, so they replaced it. The process was lengthy. Again, a couple of weeks ago the same thing happened. This time, I was lucky enough to find it. Unfortunately, my setting is no longer available (it’s only 7 years old). My options were to choose a new one, which I did not want to do because I had my wedding band made to match my engagement ring. The second option was to have them recreate the engagement ring. This will be a 2 month process and they have told me that they need to keep my wedding band throughout the process. I would NOT go to Jared for engagement/​wedding rings. I feel the quality of their jewelry is poor, as evidenced by my two problems. Engagement and wedding rings are supposed to last a lifetime, not just a few years. I will send another review when I get my new ring back.

My fiancé got my ring from Jared and I loved it but less the a month after wearing it a stone fell out. I freaked and brought it to the concord by Jared as it is the closest to where I live. I was told it was covered and not to worry. I also asked for it to be resized as it was a bit loose. When I went to pick it up a week later it looked like a 5 year old fixed it. Yes the stone was replaced but holding it in are two large drops of silver. It is not smoothed out at all. There was no attempt to make it look correct. I was also told it needed the band replaced, by Jackie, as it was wearing thin. I told her it was like that when I got it and assumed it was the design of the ring. She says she wouldn’t know but that it will crack soon and I she get a shank put in. Why would you design a ring to crack? Not wanting to deal with them I face the ring the other way so I do not see the blobs, and will never go there again if I have any issues. Just because they will take care of it for free does not mean I want my ring to look like it was free.

I went to this location in April with a friend looking for an engagement ring for my now fiancée. We went to another Jewelry store in the area that my friend recommended and I didn’t feel as if my business was really valued. I am in sales as well, walking into Jared I felt at home, It is a clean friendly environment and I looked at a couple of different rings, Ended up spending a little bit more for a nicer ring. The ring was prepared and delivered as promised and on time. Krystal and Wendi were great and Wendi has since moved to another Location. I am very pleased with my purchase and my fiancée is in love with her ring.

Lied to me about thousands of dollars worth of work needed on my ring. Wow! I’m shocked. And the little Asian lady who works there is a bad liar and a very bad actress. I’ll never come back here again! Rudest customer service I’ve ever received. Some people are all for sales and have zero respect or care for the human relationship. I hated my time at Jared’s and I felt like I was being made fun of and judged. Do yourself a favor… Go somewhere else. Also, I never had this bad service in the concord store. The Manchester store is full of thieves.

My fiancé bought my engagement ring at the Jared’s in Concord, but I live closer to Manchester so I went here to look for my wedding band. When I went in a showed them my ring and told them I got it from another Jared’s. I was immediately told they did not make a wedding band to fit my ring, so I would have to get one custom ordered. They gave me a price quote for $ 1,500 for that, which was way over my budget. She pointed out a few rings in the case that would kind of go with it, but never asked if I wanted to see them or try them on. Then she gave me her business card and said to call if I wanted to have the custom order made, and I that point I could tell that was all the help I was going to get as it seemed she wanted me to leave. Wasn’t a fan of there customer service at all.

They were ok. Ended up geting my fiances ring from them due to the quality of the ring def not the attitude of staff. Very cocky and don’t like the answer «no» or «I am just looking.» Although have been pleaseant when I have returned for resizings and cleanings.

I was shopping for an engagement ring with my girlfriend. Actually, scratch that, I was looking to size an engagement ring for my girlfriend at the time, I believe «Jared» staff decided that I was there to buy even though I clearly said I was not. They even made a speech at the beginning that regardless of whether I decided to go with them or another location that they would make sure that I was well educated. We must have spent an hour or so in there, going over clarity, cuts, etc. I think only a small child could not figure out what is a good and not good diamond and so the sales person acted all impressed when they asked me to pick out some to look at. I did, I believe it was a Leo or something like that, not that I really cared. I didn’t even really look at the price, but I couldn’t help glancing at it, around $ 16k. Anyways, I figured at the point I was picking out and comparing diamonds that I was pretty much done, considering I had the ring size, could pick out a good diamond out of a line up. I was then pressured with the sales pitch, I honestly would have been disappointed if they had not have tried. I declined, to which they asked if I wanted to apply for a Jared line of credit, since I had no intentions of buying from them I said no thank you, then I was told I should check my credit in the event that i wanted to open a line of credit, I said okay just hoping to move on but to my surprise, 2 months later I got a credit card for Jared in the mail. Frustrating, doesn’t even believe to explain how I felt about getting that, and then the frustration of cancelling or being told I couldn’t cancel was just the frosting on the cake.