Hertz Rent A Car

I sincerely wish I could give this atrocious establishment 0 stars, because I would.
Let me start out by saying that my girlfriend and I initially planned to rent the car for a day, but based on timing, we were only able to get the car for a two day rental. That’s what Tom, the employee (who was nonchalant and even friendly) told us. Fine, no worries. As long as we got the car back to the Hertz lot by 5 pm on Sunday (we picked up our car Saturday morning), that’d be fine. So when my girlfriend returned the car on Sunday like she was instructed, and found no one there, she carefully wrapped her keys and receipt together and placed them in the mailbox in front of the building.
Fast forward to Wednesday, when we have somehow been charged for TWO extra days, and are now not entitled to recouping the insurance on the car (something we were considering passing on, but came highly recommended by the astounding Tom) because Hertz «had no idea where the car was.» It was parked in the exact same spot it was picked up, when we were told to drop it off.
If you’re considering using this service, I encourage you to not think twice about passing, because you’ll be met with negligent employees, and a company that doesn’t take any responsibility FOR its negligent employees. They’re far more concerned about omitting every detail they possibly can so they can dock people an obscene amount of money.
Good day.

The only person there was completely incompetent. He was not knowledgable about any changes that were automatically made to my reservation. I had to help myself by sitting on the phone with customer service. After going through two broken vehicles, and leaving without any rental, it was easily the biggest waste of my time and sanity. I will NEVER come here again. EVER!

They’re so totally unprepared! Don’t even think you’re going to get Gold service if you’re a Gold member. Think the car will be waiting for you because you made a reservation? Forget it. Stand in line with everyone else, with only one guy on duty, and wait at least an hour while he tries to sell features to each and every person in front of you!

Tom was not very courteous.