Bj’s Wholesale Club

I am a first time member of BJ’s and can honestly say that if all other locations hire employees as rude as this location, I will never buy another membership with them. It is clear that customer service is not emphasized during the hiring process. I have yet to meet a friendly cashier. My first experience was when I went with my mom. My mom was so upset about the way she was treated by the cashier (with a terribly bad attitude) that I encouraged her to call the manger to complain. Although the manager apologized & sounded sympathetic, she also told my mom that she would be mailing her gift card to make up for the bad experience… she never got the gift card & my mom has not renewed her membership.
Unfortunately for me, we are still finishing out our membership term so I have to continue to put up with it until it expires, but we already paid for it so I’m going to use it. My most recent experience was with a cashier that literally did not utter a word the entire transaction & went out of her to not hand me my receipt… she wanted me to reach all the way over to her. No eye contact, she just stood there holding the receipt to her side. Probably one of the most ignorant things I have personally experienced in my life. I don’t know why all of their employees seem so miserable to be there (& I truly don’t care), but it is inappropriate to treat customers like this. Entirely uncalled for & shame on management for allowing it. It goes without saying that we will not renew our membership & will never buy another one with BJ’s…there are too many competitors to put up with service like that. Unbelievable.

I had to go to BJ’s twice to sign up for my free 60-​day trial membership and both times I’ve had terrible experiences.
First, the Member Services desk — either inexperienced and unhelpful, or experienced but rude.
My first time there, I brought a 60-​day free trial coupon I’d received a couple days earlier in a magazine. First employee said he doesn’t usually work in this department, but gave me a one-​day pass that he said I could use to do my shopping for the day (but there would be a 15% surcharge that would be refunded once I started the trial). He still wasn’t able to answer all my questions, so after 10 min and a mounting line behind me, he called another employee, who apparently does work there full time. She checked in the system and said, «That free trial doesn’t start until tomorrow.» I pointed out that nothing on the coupon I’d brought in said nothing about a start date, and I’d come here specifically to get shopping done for things I needed. With an air of condescension and a laugh at one of my comments, she continued to insist that the trial starts tomorrow and there was nothing she could do. Finally, I gave up and checked that the 15% surcharge would be refunded when I came back for my trial membership. She said what the first guy had said was incorrect and the surcharge is only refunded with a purchased membership. It took some more negotiating for her to finally agree to initial my receipt and refund me the full surcharge, even just signing up for the trial.
The second time here, I was signing up for my 60-​day trial. The employee who helped me treated me incredibly rudely. First she asked me a question and in the middle of my answer, turned around to help another employee who had asked her a question without saying anything to me. Then when I came back to redeem my expired Groupon (the fine print says the amount paid is always honored by the merchant), during my whole explanation, she kept typing and clicking and looking at the computer (obviously not hearing a single thing I was saying). When she looked at the actual Groupon and realized it was expired, she interrupted the last bit of my explanation to say, «You can’t use this.» I had to give my explanation two more times and without apologizing or saying anything in response, she picked up the phone and called her manager, who finally was able to help me resolve the issue. He was very helpful, thoroughly explaining to me the issue in the system and what he was going to do, and then looking up BJ’s locations in the D.C. area (where I’ll be moving soon).
My other gripe with this BJ’s is their selection is poor. They carry almost no environmentally-​friendly cleaning products; I had to go to Amazon and Costco to find what I needed. (I was looking at cleaning wipes, dish soap, and dishwasher detergent.) Some other reviewers have highlighted their selection of organic and natural foods, but I’ve found that Costco is much better, both in terms of organic fresh produce and in packaged goods like organic rice.
The one place BJ’s does beat out Costco is that you can use manufacturer’s coupons, whereas Costco only accepts their own.
Personally, I’ve found that my experience at Costco has been much more enjoyable compared to BJ’s — employees are friendly, knowledgeable, and helpful and the selection is way better. After my unpleasant trips to this BJ’s, there’s no way I’m going to be paying any money for a membership.

This is a review of the tire center at this BJ’s location. These guys are great! I’ve been here twice in the past month with a tire that kept going flat, and they were very helpful. The first time, I had a bent rim, which they tried to hammer it; back out for me for no charge. The second time was for a tire that had a nail stuck in it. The guy who helped me was very honest about why they couldn’t fix the tire. They did not have the brand of tire I needed for a replacement, so he actually told me where I could go to get the same brand. This place had been incredibly helpful to me, and they’ve never changed me once for their help.

I have been a member of a wholesale club for many years and bjs in Manchester is my favorite one by far. They take coupons which others do not. And i have always had courteous customer service at this store.

BJ’s is a great place to get bulk items. I get all my paper products (toilet paper, paper towels, kleenex, etc) here as well as stuff like shampoo, laundry detergent and other things that don’t go bad and you know you’ll use up.
It definitely helps sometimes to pay close attention to the prices, they’re not always better. But for the convienience of getting things in bulk and reducing my over all number of shopping trips, count me in.

great selection of bulk organic foods. way way better food quality than sams club. however over the past 12 months, the price increases have been north of 15% Accross the store. i don’t think, in the last 3 years, that I’ve ever seen the price of something go down. they are getting close to the prices of a local grocery store.

If you get gas here, it’s nice, because it’s usually at least .20 cents or more of a difference in price with regard to other locations. However, they’re pumps have a BJs membership card barcode scan verification, then you do your card, then you select debit or credit, then yes or no for receipt, then you’re approved and after you’ve finished your lunch while waiting it’s approved and you select your gas choice then pump. Now here is where the time literally almost stands still. It pumps slower than a peanut better dispenser or so it seems!
They typically have the free air pump to check your tires when it’s working of course!
Also if you’re having issues w getting a receipt because the printer at the gas pump is out of paper just text yourself the amount or better yet take a pic of the screen.

As a devout member of another wholesale club for the last few years, I have to say I recently converted to BJ’s — no shame!
Wholesale clubs don’t differ much between one another. Ideal for both bargain hunters and small business owners, the wide variety of merchandise and services that are available to consumers is a no-​brainer for any-​sized family. What really sets BJ’s apart though is there level of commitment.
Sure the gas is a tad cheaper, and you can find some pretty sweet deals in their tire and optical department — but I would have to say it’s the amount of organic/​natural produce, fruits, and meats that sold me. I recently got a 60-​day free trial, and upon snooping out the place — I was genuinely impressed.
They send out a monthly coupon book that comes in handy on everyday household items. The warehouse is generally cleaner and more organized than most and so are the yearly member-​dues. Self-​checkout lanes available, for those days you just don’t want to interact with anyone.
They have 2 lots so parking is never an issue. I do really well at shopping at odd hours, but have to agree that weeknights and weekends can get quite busy.
A shot above the rest, I’m hopeful that they can continue providing natural, healthy and an organic selection.

I’ve been coming to BJ’s for years mainly since I have two toddlers and one on the way. For quality diapers for a reasonable price this is the only place I come to. They have a large selection of pampers and formula, more than any other wholesale stores. One of the largest food, fruit and veggie selection.
Everything I need for the house from swiffer pads to good laundry detergent brands are all here and occasionally I find better brands of callaway golf shirts or Perry Ellis dress pants for my husband.
The frozen food selection is really good, quality burger meet, large cheese and dairy selection.
When in season this store has a very good selection of outdoor furniture for a 1000 $ or less for sets.
Most importantly a large selection of KCups bulk because let’s face it I’m a mom which automatically makes me a coffee addict.
It’s a fairly clean and mainly organized store. Location is perfect 2 traffic lights away from the highway 84÷384÷290 There is ample amount of parking, the cheapest gas in the area and if you are planning a party there is a liqueur store in the plaza.
I wish they would have higher grade selection of home goods but all and all you won’t be disappointed

A review of today’s visit to BJs Tire Center…
I’ve been going back and forth between giving my recent visit 1 or 2 stars. Decided on 1 as I’m just completely weirded out by my experience today…
I walk into the tire center and ask about tires for my FIAT, giving the associate my size.
His response, «We don’t have anything in that size.»
I reply, «Your website indicates that you have…»
He says, «nope, not true.»
I show said associate my iPhone where the tires are clearly shown as in stock.
Associate responds, «that’s not correct. Sorry. Here’s what you do…»
Associate then writes down an 800# on a piece of paper for Tire Rack. He tells me that I have to inform them I’m in CT and want to pick the tires up in Windsor, the location of their New England warehouse. He then writes down his home phone number and tells me to call him and he’ll install them for me.
Um, hold on a second… you just told me to go elsewhere, buy a product you clearly sell, and have you install them in your backyard… off the books… with no warranty or guarantee of workmanship or safety? And I’m not even sure you wrote your real name down on the paper as you had no name tag?
Best part… the tires I wanted were sitting in a neat pile, right behind him. Four of them. Ready to be put on my car. When I pointed them out, he told me they weren’t for sale and refused to discuss the subject anymore, taking his next customer.
You have not a prayer of getting me to call you, Mr. Sketchy BJs Tire Associate. And BJs, you don’t have a prayer of getting me to buy tires from you. But wait until you read my review of my next stop. That one’s even better!

BJs is a typical wholesale club. As with all wholesale clubs, it is important to check pricing as not everything bought in bulk is a better price.
BJs can get very crowded especially during weeknights. Also, not many staff are around to help if you need assistance or have a question.
The gas station prices are decent and definitely worth stopping in if you are in the area.

Do not shop here! Please note I have been to other BJ’s Wholesale stores and I have gone to a few Costco stores with hands down better customer service and quality of food/​produce.
I went this past weekend since I received a free 60 day trial membership. I regret wasting my time and some of my money. A few friends and family currently have a BJ membership so my husband and I wanted to try it out. First off, after we completed all of our shopping this was disappointing to say the least since they lacked organic produce (only organic apples, potatoes and carrots) which you would find at a Costco. They also did not have great prices on items even at bulk. I could find better prices at my local Shoprite during their weekly sales. We were sent to the Customer Service desk to «activate» our 60 day trial. However, when we go there the guy gave me a 30 minute sales pitch about how they have so many organic options and the lowest gas prices (again better at Costco). After I turned down the offer for a membership he was rude and said «well I can’t make you save money.» He them proceeded to slowly scan the items in the cart huffing and puffing. This was after my husband mentioned that our little one (16 month old) was getting restless and we needed to take him home.
I mean why would I pay for a membership if you keep sending me free trials every month? Also why would I want to shop at a place where they want to strong arm people into their memberships and have rude sales people. On top of a very bad shopping experience, I recently opened my Wellsley Farms Gourmet Granola which I bought yesterday to find that it tastes stale! I should have taken the sign of an almost empty parking lot on a weekend as a bad sign.
I will not ever go back. They could not pay me to go back there.

Decent place to shop. Sometimes can be very very crowded and take forever to chck out. If the place is crowded expect to wait like 15 mins for the deli section. Just take a number and do your shopping, then come back. If you have a big family this place is great. Milk is very cheap here.

I like BJs. They’re convenient and have a lot of stores in the area, which is good. The quality is pretty okay. As another reviewer said there can be irregularities or inconsistencies in quality.
I give BJs four stars because I am also a Costco member and Costco gets the 5 star rating from me every time. Here’s why:
1.FIRST and foremost — CUSTOMER SERVICE. At Costco, anything you buy, online or in store is returnable. Twenty years later, if you have the stones to take it back, they’ll take it. The customer service people will tell you funny stories about some of the things people roll in for return. And they take it! I think they’ve modified that policy somewhat with electronics, but all other items are always returnable.
BJs, not so much. Thirty days, maybe sixty, whatever… there’s a limit. So if you buy a small appliance, like an iron and it stops working after their time limit, you’re on your own.
No soup for you!
2. They need better quality of everything. Sometimes BJs is as good as the big C, but often they sell lesser quality. The appliances can be a little out of date. Compare the two stores and you’ll see the difference. This goes for fresh food like meats. Costco definitely has the edge. At BJs the meats are definitely a lower grade. Or not as fresh. There is a lot of prepackaged meat, which I don’t care for. The produce is grossly overpriced. But they are always pretty fresh, which is a big plus.
3. The garage/​propane staff can be surly. One guy whose name I’d mention but I don’t know it., can be especially rude. God forbid you stupidly bring an empty propane tank into the store where they have the sign. Very rude. VERY.
POSITIVES:
Customer Service People are for the most part lovely. Not all of them, unfortunately, but most. And the managers are always super friendly and helpful. If you catch one and you’d like a substitute or have an irregular or last item, they’ll mark it down for you on the spot.
Decent quality. Reliable. Local. Great hours. Nice people working there, just not enough of them. The fresh deli is EXCELLENT. The people who work there bend over backwards to slice everything according to how you like it.
If you have a coupon, and with BJs you’ll always have a coupon, if they can’t honor it, they’ll extend it and they’ll even make a deal with you with another item. So they’re very customer friendly and agreeable. The managers are excellent and so are the customer service people.
The store is always clean. They are fastidious about temperatures of their freezers and refrigerators. During the Oct ’11 storm that wiped out CT for nearly a month, we were there right after the blackout before they closed for the night. They were the only store open. Before BJs had their generators going, they were cordoning off the freezer/​refrig area and covering the cases or packing them with insulation. ALL the staff were in the back working to keep it cold and/​or frozen until they could get it going again or (we were told) they were going to dump everything. Maybe this is commonplace, but I’ve never seen an entire store’s staff working like that — managers and floor people. It was like a colony of ants and reassuring to see.
Their gas prices are good — not fantastic, but low… still not so low that they beat all the local stations. We have two stations that meet their price, and Costco is always at least ten cents less per gallon.
Now compared to Sam’s, the other local big box store, BJs is like the Taj Mahal of stores Sams is a dirty crazy poorly lit dump. CRAZY bad parking lot, fruit flies everywhere, smelly, messy, sloppy. It’s like the mosh pit of big box stores, so BJs is really a great local alternative.

I stay right across this BJ’s. For me when it comes to BJ’s shopping, I visit quiet often for Gas. Gas prices here are always comparative less any day.
Since our family is only of two we dont end up shopping frequently here. However I must say few daily basic stuffs are really worth buying here. Say like toilet paper, kitchen rolls, milk, eggs, breads. Buying few stuffs with coupons offered is quiet cheap when compared to the retail stores, say like walmart or so…
I love their cake selection too. Tiramisu is my die for cake. We pick up large birthday cakes too for parties. My husband picks up cakes for his office colleagues on those special occasions.

Since I am a regular at BJ’s, and have been for the last few years, its about time I give a little more information about shopping here. A lot of people say they aren’t members of warehouse clubs for the following reasons:
1. There are only 2 of us, why would I need to buy anything in bulk
2. I don’t eat processed or frozen food.
Well, there are only 3 people in my household and we don’t go to BJ’s for processed or frozen food. I will only buy items like toilet paper, tissues, paper towels, toiletries at BJ’s for a multitude of reasons. First of all, BJ’s sends out coupon books at least monthly. On top of the BJ’s coupons, you can pair a manufacturer’s coupon for each item in the multipack if it can be sold separately. For example, if you buy a 3 pack of toothpaste, you can use 4 coupons. This policy is taken straight from the website and confirmed with the corporate office. I have noticed some cashiers don’t understand this policy, but others will take whatever coupons I give them, but its worth talking to a manager about, since they are wrong if they don’t stick by the policy on THEIR OWN WEBSITE!
Additionally, there are certain products that BJ’s offers at prices that are significantly cheaper than the grocery store. For example, currently milk is $ 2.29. Tell me where I can find milk that cheap anywhere else in the state and I will probably call you a liar! Also, eggs, deli meat, cheese can be found at great prices.
The only downside of this club is the front end is usually incredibly short staffed. I try to go during the week to avoid crowds (also avoid first of the month, you’ll thank me later), but often times since they are expecting less customers, they have barely any cashiers on. There are plenty of self-​checkout aisles, but that can be a pain to do alone.
Overall, I highly recommend BJ’s. By using coupons and shopping smart, you can’t go wrong!

This wholesale club has been better, but again yesterday, they are lacking staff and direction.
I wish they had staff on the floor to help out customers. Why should a huge wholesale store expect the customer to know where everything is in this place and not expect someone to assist with a helping hand? Also, again & again, they are always short staffed on checkouts. This is across the board issue with grocery stores but Big Y in Manchester has done a good job at this anyways.
They need to hire more people!!!

BJ’s! Should be a three but I’m giving it a four because they have a name that makes my wife blush.
It’s important to know that not all of the stuff you can buy here is cheap because of volume. Much of it is cheap because of irregularities. I bought a few rolls of heavy duty tin foil and one roll was fine, but the other roll was normal thickness, absolutley not heavy duty.
Also, if you have coupons for a product but did not buy the specific size or variety, try it in the self checkout line anyways. We’ve found that many of their coupons are far more lenient than they let on. For instance, if you have a coupon for $ 1 off a 24 pack of charmin and you only got a 12 pack, your coupon may still work.