Baron’s Major Brands

The rudeness and indifference of the Nashua employees is only matched by the inferior quality of Bosch appliances. The broiler of my new stove did not work but because it was just past the one-​year warranty date, I paid $ 400 to fix it. The vey next time I tried the broiler it again didn’t work. I was told very rudely that the repair was only good for one month and my only recourse was to pay another $ 400. A phone call to manager Scott Smalley, a letter to Bosch, a letter to Mr. Smalley, and an email yielded no response. I was a long-​time patron of Fletcher’s, have bought appliances there for years and am amazed that a new owner would be so completely unresponsive. I tell everyone I know to avoid Baron’s.

My wife and I were shopping around for a gas stove. We stopped in to Baron’s in Manchester and started looking around. Sebastian, a sales person came around the corner and asked if he could help and we said yes. He never introduced himself. I got his name from his business card when we left. We told him what we were looking for and he took us to a very nice stove which had a higher price than we wanted to pay. We asked about some other brands and he went behind the counter to look on his computer. I went over to ask him a question and he had a distinct attitude. He presented a very intense look with a furrowed brow like he was angry when he talked to me. I asked a few more questions and told him more of what we were looking for and he kept sighing and he really seemed aggravated that I was asking questions. He would hesitate before he answered me with a tone as if I should know the answer. He became quite demeaning to the both of us. At one point when my wife asked about porcelain oven racks, he responded, «Just take the racks out and put them on the counter, it’s not a big deal. If you want those racks you’ll have to buy a more expensive stove.» This is just one of the many examples of his attitude. At this point I decided it was time to cut this off and leave so I told him we would think about it. I asked him for his card which he gave me and then he just turned walked away. I will never go into this store again nor will I recommend it to anyone. Not even someone I don’t like!

Eddie Joe is the best, honest sales person you’ll find! We bought all our new appliances from him for our new home. He said he’d be there before, during and after the purchase and he kept his word. 6mths after we moved in our dishwasher just broke, and stopped working. He made magic happen and arranged for us to get a new replacement (a newer model!) in a weeks time! I’m so thankful for his hard work and understanding.

The service at the store was excellent. The delivery guys were so friendly and went out of their way to get our appliances in the house. Our house us very old so the doors needed to be taken off to get everything inside. They never complained and they were excellent. Thanks Barons! Manchester delivery 3÷13÷13.

We purchased a package of refrigerator, stove, microwave and dishwasher. We were told they would take away our old appliances for a fee. We paid for that, however, they failed to mention that we would have to disconnect everything ourselves, including the dishwasher, which we don’t know how to do. When the delivery drivers arrived, they informed us of this, so they had to leave my new appliances sitting out on my porch until I could find someone to come disconnect everything for me, and install my new stuff. Now I am waiting for Barons to come and take away the old appliances that we paid to have taken away. Not happy about this and feel they should have told us all of this beforehand. The new appliances are nice, much better than what we had. Just not happy that we didn’t know about the disconnect/​install situation.

Purchased a dish washer from the Manchester store. Knew what I wanted so I did it over the phone. I’ve had good experience with the Salem store before but Manchester was a few miles closer so I went there. Couldn’t take advantage of their free delivery because I was too far. Asked for something, maybe some detergent or something since they didn’t have to deliver and got nothing. The one technical question I asked got misinformation. The 60 cm unit did not have enough flange on the side to fill a standard USA 24in opening. Glad I installed it myself because they wanted over $ 200 to install and I can guarantee they would not have stained two strips of wood to fill the gap and match the cabinets. Didn’t even get a thank you from the sales person for probably the easiest sale he ever made. Really underwhelmed by the store and will not go back.

We purchased a household worth of appliances from Baron’s for several reasons. Their prices were better than Boston area appliance stores, competitive with internet prices and we were up in NH for the summer and frankly, the customer service was better. So the actual purchase was in August… fast forward to when our house was finally ready to receive the appliances in April. The day of delivery we get a call from Barons… they’ve inspected all of the appliances prior to delivery and noted a defect. Quote, «We’ve already contacted the manufacturer for replacement and will take care of delivery…» After a major gut job and dealing with many, many similar issues, this was a pleasure. No arguments, no work on our part, they’ve taken care of it. And the delivery guys were pleasant, happy, humorous and extremely careful to not make major dents in the house. A joyful experience when it’s not been fun! I will drive the extra mile to shop at Baron’s for all of my future appliances… in 10 years when they all die an appropriate old age death from much use. (Fingers crossed.) (And BTW, when visiting in February to check out TV’s, the sales guy told me to wait until late March when the new TV’s would be out and they would be cheaper and more energy efficient… yes, nice sales people do exist.)