Dougs Garage Door Service

Doug’s a pro! He was able to come within the hour and fixed my problem within 10 minutes. Very friendly guy, too!

Amazing! Highly recommend! Based off of other Unilocal reviews, i chose Doug. I called at 2:45pm today and got the answering service. Doug called me back at 2:58pm and was at my house to fix my garage by 3:30pm. The rate was extremely reasonable to get my garage door fixed, which was literally falling apart. Thank you!

Easy to work with, reasonable rates, fast service. That’s really all I wanted and Doug delivered.
Called him today, his answering service took my message, he called about 20 minutes later, the garage door springs were replaced about 90 minutes later.
I’ll call him when /​if my other garage door has an issue.

What a great contractor! I spoke with Doug at 5:15 pm today, he was on his way home and was passing by my house anyway. He stopped by 5 minutes after we hung up and fixed my door in less than 20 minutes.
I was expecting the typical contractor game where you have to wait a week to get on his schedule and then he gives you a 4 hour window that he’ll show up. But with Doug, it was painless…
Good local business with expert knowledge and awesome customer service!

Doug installed the garage doors when our house was built in ²⁰⁰⁷⁄₈. When one of the door side rails bent and failed, I placed a call on Sunday evening. Expecting to get an answering machine, I was shocked to the point of stuttering when a «live» person answered the call. The person took the message, and at 8 am the next morning – Presidents’ Day holiday – Doug called back. After explaining the problem, Doug said that he would be out the next day – Tuesday – and would call in advance to give us a time frame. Tuesday morning 8 am, Doug called to tell us an eta. It is now 10 am. Doug has come and gone, the door is repaired, additional doors lubricated, and a VERY reasonable charge paid to him. WONDERFUL SERVICE. WONDERFUL COMMUNICATION. WELL DONE!

I had a garage door emergency so I called and left a voicemail on a Sunday morning. Monday afternoon after I received no returned phone call I called again and spoke to a secretary who promised to pass my information on. By Wednesday I had yet to receive a phone call so I called again. This time the woman who answered promised to give my info to Doug himself. Friday morning came and still no call so I called three other local companies. Within the hour all three had called back and by Friday night I had new garage door tracks and a new garage door opener. I’m not sure how this company works but they don’t seem to care about getting new customers. They get two stars because the woman that answered was extremely kind, empathetic, and polite.

I’ve used Doug’s service three times – twice to repair a problematic door opener and then once more to finally replace it with a better quality unit. I’ve been very pleased with the service. Each time my call has been returned promptly and a service call was scheduled for the next day. The staff is friendly and professional, and I felt the prices were very reasonable for the quality of service provided.
I would not hesitate to recommend Doug for any repair or installation job and will definitely use his service again in the future.

The spring on my garage door broke on a Saturday morning, called Monday morning for an appt. Doug was able to come the next morning and replaced the spring in about 20 minutes. He and his helper even helped me lift the door manually before starting the job so we could get our car out of the garage. Very reasonable price compared to other quotes I got. Would not hesitate to call him again.

Doug was a referral from another South Austin garage door company that didn’t work on Craftsman lifts. And am I glad they did!
Doug returned my call promptly. I told him the issue (remotes not working) and he said he’d meet me at the house with a new lift OR some old circuit boards to fix the problem. It turned out to be the circuit board and he fixed the problem for the service call and $ 20 for the board. What a deal!
Great honest and personable guy. We shared some stories about our kids growing up in S Austin.
I would HIGHLY recommend Doug’s Garage Doors to anyone. South or North Austin!

On time, gave me solid advice with zero upselling, and courteous to boot. My 2 car door spring broke and got sideways causing it to jump off the tracks on one side. Unfortunately this was on a Sunday but I called Doug’s anyway just see if I could get on the schedule for Monday. He called first thing Monday morning and arrived within a short time of calling and setting the appointment. I was prepared for major rehab and expense but it turns out that a simple repair and replacing the springs was all that was needed. The bonus was that I had a wiring a problem that a previous repair service wouldn’t touch repaired by Doug in under 5 minutes.
I am a very happy customer and will absolutely use them again. If you need garage door service give Doug a shout — you’ll be glad you did.

I was really happy with this company. Prompt service and the prices seemed really good. The service person Clint was very friendly and thorough. He took the time to show me security features and went over trouble shooting incase there were ever another problem. I would recommend this company to anyone with garage door troubles :)

We had Doug’s Garage Door Service install new doors about 5 years ago. We used the old hardware and one of the springs popped yesterday. I called Doug and he send someone the next day and they were in and out in 20 minutes. It is great to have someone you can trust to do the job on time and right! We couldn’t be happier.

I was recently referred to Doug via a brother-​in-​law who used him a couple of years ago. My experience was completely different than the previous review. Doug was very professional and offered me a couple of choices to resolve my garage door issues. I really appreciated the fact he tried to fix the existing motor rather than try to automatically up-​sell me to a new unit. He even made an extra trip to go find the exact motherboard for my old unit. That was extra effort you don’t see very often from repairmen. In the end, he had to replace the whole motor but I really liked the fact he tried everything to keep the replacement costs low. I was glad to see good old-​fashioned service still exists! Give Doug a try the next time you have a garage door issue.

Hands down the worst customer service experience that I have had in Austin. I cannot recommend his services less. Half the time he seemed like he was up in the clouds when I called him and couldnt remember anything. The last straw for me was when he showed up 20 minutes early to our appointment, and couldnt wait 15 minutes for me to get there on time. his response was literally «man, this is way too much work for an 8×7 garage door.» Great attitude, right?