Verizon Wireless

Never had good service here. Specifically.
They always have 2 or 3 employees at the front ready to take your name but good luck ever seeing someone.
I have dealt with corporate accounts and personal and every time is a nightmare.
I am not willing to send family and friends here because they will always try to pull some shit on you if you aren’t paying attention.
I would give them 0 stars if I could

I would give no stars at all if I could. I have gone to this store many times but NEVER AGAIN. Verizon should be ashamed as I experienced what I would call criminal behavior from the sales guy that assisted us and his subsequent manager who would not correct the issue. We were told over and over that a tablet, cover and battery pack were free when switching to the VZ Edge Plan. We questioned it because we are not stupid. The sales guy INSISTED it was free promotion and shoved it all in a bag with a receipt that only had my iphone 6 on it. Surprise, surprise when I was billed for the tablet $ 29.99, the cover, $ 26.24 and the battery pack, $ 58.00. To add insult to injury they gave me a 16G phone when I bought a 64G phone. I had three long calls with VZ billing (extremely helpful people) and two painful visits back to the store where the manager, Doug, treated us like a sleazy used car dealer leaving us to help one customer after the next. He returned the battery pack but the tablet could not be returned as I am now stuck in a two year contract with it. I insisted he credit me for it since I was blatantly lied to even when I protested. He said the credit would have to be approved by his manager and it would take 30 days. I had to get the hell out of there but somehow I KNEW this credit would never go through. Customer service means nothing to them compared to revenue no matter how unethical they have to be. I will be taking this further within Verizon.

Like any other «real» Verizon the customer service here is awesome. There’s always someone at the door ready to greet you and set you up with what you need.
What ever you do, don’t go to an «Authorized Verizon Retailer» make sure you come to one of their corporate locations. The authorized retailers do not give the customer service you need and deserve.

If I could give zero stars, I would. I’m relatively certain this store is the 9^th circle of hell. I’ve spent three days on the phone and in the store — literally hours of my life lost — with nothing to show for it. After ordering two phones online for in-​store pickup, I was told that I had to pick up one phone and re-​order the other in the store to be delivered to my house. Not only did Myles order the wrong phone, but he had it sent 2-​day to the store instead of overnighting it to my house. When I got the email confirmation (although he told me he’d call to confirm the order) and called to see why the wrong phone was being sent, I was hung up on. When I called back, Myles informed me that he would recall the first order and fix it, giving me a call back (and he never did). Upon getting an update that the wrong phone was out for delivery tomorrow, I personally went back up to the store today, only to be told after waiting an hour that they confirmed that Myles had ordered the wrong phone and never fixed the order, and I’d have to wait until I got it and then wait in line AGAIN to have them «fix» the order that they had previously been unsuccessful with fixing multiple times. I finally just told them I’d deal with it online since everyone in that store is clearly inept. Verizon would probably retain more customers if they just closed this store and made people deal with ordering via their web accounts.
I will say that the atrocious service here made me check out the Verizon retailer in the Gainesville BJ’s, who quickly explained exactly what I’d need to do to correct the issue, gave me a direct line to call when I was ready, and ordered everything I need for in-​store pick up. This all took about 10 minutes. Save your time and sanity and go there.

We waited for almost 2 hours and they couldn’t even get my email working on the phone, and Julio was extremely nice and helped out allot but still wasn’t able to get my email figured out. And then when we said something about the wait it was «oh it’s Verizon» so be ready to wait a while when coming here. Z

Terrible service! Music blasting– have hearing disability-​asked her to turn it down at her stand. She did only to have another long hair girl come over & turn it up full blast. Long story short– couldn’t upgrade or combine service w/​bf w/​out paying $ 350. Def recc going to Sprint-​cheaper-​unlimited data, min, texts, and they will pay your early cancel fee! This all took pace on Sunday 9÷21÷14 at 11am. Manager was equally as unhelpful. Spint should pay them commission :)

I can’t imagine a better service experience.
Today my new work iPhone 5s arrived and I wanted to get service activated and transfer the numbers from the old to the new.
From the moment I walked in the door, it was a superior experience. There was a gentleman standing @ the door w/​an iPad who asked me for my cell number so he could retireve my account information. He immediately referred me to one of the Service agents who was standing by.
Ben was able to activate the account and make the contact transfers. He was able to recommend some cases and lens covers.
I was in and out in nothing flat. Ben was professional, knowledgeable and more than willing to assist.
I would not hesitate to recommend this store.

I’ve been to this location twice in 3 years and each time have had to leave because of the long wait of at least 45 minutes with less than 4 customers in the store or being forgotten. I think that it’s the latter as I have watched the service desk play on the computer and my name never popping up on the screen for assistance. I drive by this place and instead of feeling neutral, I actually feel negative feelings which is a problem to feel that strongly against a business. The manager is really a not so nice person. This may be why the place is run as it is along with lack of training on all of the new phones and services Verizon continually offers. Either way, I save myself the already knowing unpleasant experience and call from home now or go to a store where it may be slightly better. If they received points on every customer that they assisted, there may be a much improved environment.

I’m always hesitant to give strong reviews of places that people seem to have bad experiences with, but when it comes to retail I find most people tend to review only when they have a bad experience, and the positive gets overlooked. (And some of these reviews are aimed at Verizon Wireless in general, and not this store) I can only Unilocal about my experience, and maybe I hit the «jackpot», but my experience here in getting my new iPhone 5s on New Years Day was very positive.
I chose this store because it is the only corporate Verizon store in the Manassas area, and I have had mixed experiences with the other non-​corporate vendors. We stopped in just after noon and the store was pretty empty. We (my mom and I) were promptly greeted and taken care of. My phone is on the business plan for their business, and I was stealing my sister-in-law’s upgrade, so she had to be there for approval.
Even though the service rep was notably sick, she supported us superbly and handled everything we needed from transition from one device to the next, including showing proof that all personal data was erased from the old device. (And putting on that damn screen cover — I HATE those things)
I did sense some irritation from other customers that were having billing issues, although some with repair issues were handled promptly and professionally. Like most retail, your mileage will vary depending on the rep and the situation, and I can sense some of the other staff here might not give the best customer support.
As for me, based on the experience I had yesterday, I’ll definitely come back for any other needs with my beloved iPhone 5s.

Staff here is incredibly unhelpful and rude. They don’t want to help, look angry and irritated when you ask a question, and constantly look constipated.
They pass you along from employee to employee, none of whom know any better than the previous.
On SEVERAL occasions I have gone there for help and they have immediately directed me to their phones (which are all live and working) and instructed me to call the 1 – 800 number and speak to a rep. They then quickly walk away from me and try to avoid me at all costs.
Seriously? WTF are you there for? I could have called the Verizon 800 number on my own, WITHOUT driving to your store and having you tell me to do it! And believe me, the 1 – 800 reps are a bunch of crap too.
Sorry to sound hateful, but you’ll get further staring at paint dry on your wall. Seriously.

DO not try Verizon’s hot spot service. Even though, they say you can try for 2 weeks without any issue but if you try them and cancel — they will charge you money and keep sending bills. IT IS SO ANNOYING! I have called them so many times and customer service says — it is all good and few weeks later — they send new bill.

Not the most helpful employees, they really don’t enjoy dealing with people unless they are going to be spending some amount of money… gives a bad name to verizon wireless
Try and find another more professional corporate store to go to

Avoid. Avoid. Avoid.
The employees here don’t care about the customer at all. Each time i came in for help the person who assisted me acted as if i was doing an injustice by coming in. They also argue amongst themselves and try to push you off onto a different rep. The only people they jump to help is those buying phones NOT those on a contract already.
They will tell you one thing then act like you’re lying when you bring it up to them again.
The manager is also rude. If you explain an issue everyone here acts like it’s your fault. They act as though youre trapped because of a contract. Not the case. Sure cancellation has a fee but for the headaches here, it is so worth the fee.
I was given the same phone same model after like 5 had died. I almost begged for a new one and was told id he paying full price. Wait. The visit before you told me i would get a new model. Now you act like i made that up. I asked if i had like no choices and was told «if that’s how you see it» Rude much?
I finally switched companies and there was no push for me to stay. They make it clear they are a big business that does not care about you, the one little customer.
Appalling

It’s not closed. actually it’s always quite busy. check my other review.