Suntrust

I’m moving my account after almost 30 years with SunTrust. I had been debating consolidating my accounts and closing the SunTrust account. I kept it open because of the service I got from the former branch manager.
I noticed on my statement SunTrust started charging me $ 17/​mo service and for using other ATMs. I never paid this before. I called the NEW branch manager and she said she said she would reverse 3 months of charges. These charges went back since the start of the year. I asked her why I should pay for fees, when nothing changed in my account. She said that’s all she would do. I then asked for her supervisor. She wouldn’t give me the supervisor’s name. (I’m a 30-​year customer with a 6-​figure balance).
I get a call from the supervisor’s secretary because the supv is busy. I communicated my concern and she said she would have the supv call me. Two days later I get a call from the secretary that the supv is busy, but they agreed they would stand by the branch manager’s decision. I told the secretary, if that’s the decision, then please have the supv call me (I wanted to address my problem directly with the supv.). The secretary said she would leave a message for the supv.
I never got a call back. I don’t necessrily expect to have my way, but I do expect good customer service from the branch manager and area supv. Thier attitude left me with the feeling I got dissed. Like I said, I’ve been contemplating moving my account and now I’m going to do it.