Quarles Energy Services Manassas

Wow, what a terrible company. I had run out of fuel in the middle of the winter, so I called them asking for an emergency refill. They said they could be there within 5 days (called on a Monday morning) but I would have to pay for 200gal upfront. Fine, I needed heat ASAP, so I paid the $ 750. The following Monday, I called asking why the oil had not been delivered yet. They then claimed that it had already been delivered. I had been watching carefully all week for these guys so that I could turn the heat on immediately. I verified that my furnace was still bone dry. After much discussion, it turned out that the driver literally just lied and wrote on the work order that it was complete. Finally, TWO WEEKS LATER, they sent a driver to give me the oil that I already paid for! Then, they had the audacity to send me a bill that was $ 900 because the price per gallon had gone up in the two weeks that they failed to deliver! What a joke this company is. Don’t waste your time, your money, or your days in the cold with these clowns. This year I will be using a different company.

We like many other received a letter from the Quarles that stated they would no longer deliver to our house. They have been delivering fuel for nearly 25 years and suddenly are refusing. They claim they can no longer deliver to homes with bridges (as is 10 foot span over a natural creekbed). It sounds to me like they can no longer afford to pay their drivers enough money to get qualified folks. The division manager, Norman Schaaf provides seriously bad customer service.