Prince William Family Medicine of Manassas

No longer take my child there. They don’t ask the right questions to get to bottom of problem. They are quick to write you a script and send you on your way. Not asking if you’ve been put on a medicine like the one that they want to prescribe or has anyone in your family had side affects like xyz while on this medication or asking enough questions period. It’s the extra time and attention to details that’s just not there. When it comes to health while convenience is nice seeing a doctor who is thorough is better. Took my daughter some where else. Some where where they ask the right questions. Some things can’t be cured by a magic pill and only the best docs will admit so and direct you to alternative solutions.

Most of the front desk staff is extremely rude! I went for a physical and wound up getting billed a copay due to the doctor asking me if I had any concerns. I mentioned having difficulty sleeping and so therefore they charged me for an office visit vs my annual exam. I swore I wouldn’t go back but I did again recently and the same thing happened. I DEFINETLY will NOT return! Oh and I also had to wait 45 mins to be called back and watched 9 patients who arrived after me go back first because the receptionist failed to F/​U on why my chart was frozen and continued to check others in first. I work for a Dr’s office and this would never be acceptable!

Billing patients instead of insurance bc Obamacare protects the insurance companies!
If you so much as ask your Dr about your already diagnosed high blood pressure (or other existing condition such as high cholesterol, birth control, depression etc) or have a prescription refilled during your annual well check (usually a free/​preventative visit), you will be billed your copay amount for a regular office visit.
You will be asked to sign a form agreeing to this policy (which is not the clearest, but probably legally approved document) so that you are responsible for this «hidden fee».
It’s a shady business practice at best. I find it unethical and underhanded.
The doctors themselves are fine as far as I’ve experienced, it’s the business end of the practice that’s shady and only out to make an extra buck.
We just had to pay over $ 56 out of pocket for what should have bee a FREE preventative visit bc my husband had a prescription refilled (the click of a button on the doctors laptop) and they improperly his blood work (I’m still working on resolving that)
Our family won’t be returning and I recommend you look elsewhere as well. There are plenty of ethical practices and individual providers out there that aren’t out to just make a dollar, but are focused on good care and doing it because it’s what they love to do. Do your research. (This policy was new in 2014 and we had been going to this practice since 2013)

All they care about is money. Sub par care. Most of the doctors seem like interns. Go elsewhere.

So… I’ve gone to them for several years and seen the same doctor. I initially liked them and my doctor. After time however things seemed to slip and also I basically realized they can’t do anything for you except send you for tests and if your insurance covers it, it’s better to just see a specialist in the first place. That said, you need a primary for basic things, but I am leaving this practice and will be going to a new primary, which is a shame because all I ever wanted was to have one main doctor who knows everything medical about me as a foundation. There are two reasons I am leaving. 1– my last visit my doctor actually got rude and yelled at me. There is no excuse for that (I am not an excitable yelling person so there was no impetus on my part for that treatment.) I have a lot of health issues now (didn’t use to) and I am only gradually learning to stand up for myself and not tolerate unprofessional behavior. 2– even more important, in another instance I called for an appointment because I knew I needed to see someone. I was sick, had a fever of 100.7 and could just tell I needed to see a doctor. When I called in I was told that the doctors don’t care about anything unless you have a fever of at least 101. That is verbatim what I was told. (I wont even get into the fact about knowing patients as individuals because my normal temp is 97.8,almost a whole degree lower than «the norm» so higher temps for me are even higher). The point is I knew something was wrong. So then my husband had to drive me to an urgent care clinic because my own doctors office wouldn’t see me. Sure enough, they found that my left lung was not moving air at all. So I was treated at the urgent care.
That is enough for me. I’m switching to a different primary.

The list of problems with this practice does not stop. Almost every time I have an interaction with them lately, there is a problem. I have been with the practice for at least 7 years, and, in the beginning, everything was fine. The practitioners are OK sometimes, but they often don’t take the time to listen. And I cannot account for what shows up in your online history because what is in mine is totally inaccurate. For instance, I mentioned in one visit that I no longer have difficulty passing the iron test to donate blood. In my record it says that I mentioned concerns about anemia. At my last physical, I mentioned hot flashes and severe, debilitating headaches. The hot flashes (a normal symptom of menopause) are in my record, but not the severe headaches (which have turned out to be migraines, but I had to figure that out myself.) As others have mentioned, every year my physical is billed under the wrong code and every year I have to go through the process of having the code changed and my bill re-​issued so I don’t have to pay. Once I was in severe pain due to a back injury from a car accident. I called to make an appointment, but the receptionist did not log it. When I arrived — still in severe pain — they had given the slot to someone else and told me I could wait two hours to see if the doctor MIGHT have time at the end of they day. I ended up in the emergency room instead because no one at the desk could tell me where the nearest urgent care was. On another occasion, I received someone else’s test results in the mail. This is a HIPAA violation. When I called the practice and asked for the practice manager, I was told she was not in. When I told them why I was calling, she apparently magically showed up. To fix their mistake, I was asked to drive to their office and drop off the test results. After doing that for them, the person who was to receive it couldn’t even be bothered to come out of her office to thank me. Whether or not they did the reporting they are supposed to do, I cannot say given that I am the only one who knew their mistake. They could have simply shredded the piece of paper and forgotten all about it. At my last visit, the doctor wrote me a prescription for a medication that was available over the counter, which led to more hassle than was necessary given that I had a migraine and it was difficult to get around. All in all, every time they mess up, the burden of it falls on you and they don’t even show the least bit of appreciation. I would put up with it if I felt the medical care was top notch, but it is not, and I have seen several practitioners. There just is not any evidence that this practice values their customers or feels any need to treat them well to retain them. I am in a high deductible health plan, so I pay for most of my own care. I expect better for my money. Prince William Family Medicine is just not good value for my dollar.

I’ve been going here for several years for my annual physical which is covered by my insurance 100%. They have messed up the billing on several occasions by coding the visit incorrectly, leaving me with a bill that I shouldn’t owe and they are difficult to deal with about correcting the bill. I don’t have any complaints about the clinicians but these simple billing issues have been quite a nuisance.

They are a rude group, from the guy who answered there phone and hung up on me twice to the NP Mannings who is just a rude person who she fells like she is better then anyone else. Try getting an appointment all I can say is good luck

I usually get worried going to the doctor. I went for my physical last year due to my brother’s recommendation. I called the wrong office and went in to the Manassas one and they said I was booked at the Gainesville location. The woman in the office switched my appointment to the Manassas one and really helped me out. She was funny, too. The physical went well, and they didn’t beat around the bush.
Recently I got sick and it snowed. They were late (with good reason. But they offered to wait or for someone else to help me. I waited and it wasn’t that long and I did not feel rushed at all. They are so nice and helpful. Makes me feel ok about going to the doctor. They care about your comfort.

Brittany Vanwinkler is awesome I go to her for my physicals. I was taking my kids to Dr. White and she was for my delayed shot schedule then she had a kid and lectured me how important is was for my daughter to stay on the schedule even though she attends no day care. After that I switched and haven’t looked back.

I can’t believe the bad reviews! I have been coming here since 2010. I will admit the 4 stars are because SOME receptionists are a bit rude but that’s every where you go. The doctors are great and I finally found a doctor who cares. I will not be seeking healthcare elsewhere ever! As for the assistants, you can choose to be seen or not be seen by them… but they are awesome! Please do your research before complaining because assistants aren’t that far away from being a physician.

I’m not sure why the negative reviews. I’ve been going here for 5 years now and I’ve never had any complaints or problems. The staff is friendly. Recently went in for flu symptoms and was treated good and with respect. They even called back two days later to make sure I was feeling better. How many doctors follow up on there own this day in age?

Agreeing with poster below with the fact that most people only wish to report negative, not positive, experiences with an organization, so posting my review.
I just got off the phone with them moments ago. Prior to this facility we had worked with a pediatrician who answered the phone: «_​_​_​_​_​_​_​_​Pediatrics; can you hold please?» Then we held for an average of 5 minutes. Then we could never get an appointment for at least a week or more. Forget about being seen that day for an emergency.
Not only does PWFM see me on the day of an emergency, but the front office staff, doctors and PAs are amazing there. Yes, they use laptops when they see you. But don’t you think it’s a plus to have your history right in front of the PAs or Drs. when they are helping you? Another perk is they send your script to the location of your choice via laptop. That’s a no-​brainer in excellent service, if you ask me.
Another shocker? The front desk knows me. We have laughed and shared quick conversations during their greeting via phone or in person. Never had a problem with anyone there.

I really like going to PWFM. They are all very accommodating and friendly. If I call for a random appointment (I am a hypochondriac… ugh) they can usually get you in same-​day. They do a lot of tests and prescriptions right from their office. No one has been rude to me in the past 3 years of going. Maybe they’ve improved since the earlier reviews, but seriously everybody is super friendly. They’re one of the best doctors’ offices I’ve had, everybody is great on the phones, the doctors are all very kind and helpful, and they hear you out. I recommend them to friends & family who need a general doctor.

After seeing so many poor reviews for Prince William Family Medicine, I thought I would contribute my positive review as those with poor experiences are most likely to speak up. I’ve had two appointments here within the past month and both times I was glad I chose to turn to them for my healthcare. I actually made the appointment thinking I was making it for a different healthcare practice, so I was a little thrown off when my directions lead me here. I figured I would just go with it, since they would get the job done and I didn’t really have too much of a preference either way.
Both times it was super easy to make an appointment and because they have so many doctors there was a lot of availability and I was able to get in basically as quickly as I needed to. The staff was very friendly, my appointment began on time, and my doctor Brittany Van Wickler was great! I hate going to the doctor for any reason, but the entire experience was as comfortable and easy as possible.
I’m sure all of the reviewers sharing their bad experiences have legitimate reasons for doing so, but I wanted to share my own review to point out that not everyone has had the same experience there.

I’ve been living in the area for 8 years now, but I still have my old primary care physician in Falls Church. He’s good, but I’d really like someone not so far away. So from time to time I’ve visited other doctors.
At this place not a doctor but a physician’s assistant treated me. I had been sick and suffering for over a week. I wanted some antibiotics. But she told me to wait a few days to see if it cleared up on its own. I had already waited a week. I’m suffering here, man. Come on.
I don’t like doctors that just throw pills at you every time you get something. I believe that a healthy diet, exercise and plenty of sleep and preventive measures are more important than pills. But I had been suffering for a week with something nasty with green… ok I’ll spare the details.
I was able to see another doctor the next day and get the treatment I needed.

I will never go back to them ever again. I have had NEVER had such a difficult time with a doctor office staff. They are rude, short with you, and never seem to file insurance information correctly.
I had out-​of-​state insurance when I first moved up to VA. I had told them that they would need to file with my second insurance, which would pay for the bill. After receiving a bill after every visit, I have had to call them EACH time to say that they had to file the second insurance. You would think that after the first time they would understand that it needs to happen each time, especially if you have a second insurance.
Each staff member seems to have a different opinion, option, or way of doing things. They are inconsistent and I hope to NEVER go back to them unless I have to.
If you can get past the office staff, the doctors are good. (Notice, I didn’t stay great.) At Kim T. said, they do put you with a physician’s assistant and charge you for the price of the doctor.

My wife went here a couple times so I tried it. I found the staff and doctors somewhat rude and short with myself and other patience. Its like they all really hate their jobs. I was called for something and was greeted with a hello. No formal greeting. I thought I called the wrong number. Just seems like people pretending to be a upscale doctors office. Will not be returning.

Generally I have mixed feelings about doctors and I am never sure whose interest they really have in mind. I approached this office with the same caution, but all worked out.
The place is pretty big and plenty of seats are available in the waiting room.
I arrived 15 minutes early to fill out paperwork and was promptly called in at my scheduled time. The staff was friendly or at least pretended to be.
I was seen by a PA and she made feel at ease. She took her time to talk to me and answer questions with a smile.
So far so good. I’ll go back here again.

I’ve been coming to Prince William Family Medicine for many years now. I’ve always gotten great treatment from my doctor. I think their practice is made up of 4 doctors, I’ve seen two of them and both have been great.
They recently moved to a newer and larger location in Manassas. They also have an office in Gainesville. There is plenty of room so no problems finding a seat as their previous office. The examining rooms are all nice and clean. The staff is very professional and knowledgeable. They’ll answer any questions you have in person or on the phone. If you call on phone, your questions will be passed on to the doctor and you’ll get a call back.
If you live in Manassas and are looking for a doctor, give them a try. I live in Leesburg and I’ll still drive out there if I’m sick.