Pizza Hut

Placed an order and a confirmation number was sent to my email about my order. I called Pizza Hut to update my order and gave my name. He told me my order was declined. I asked about the confirmation email and nothing stated my card was declined. He said it’s our system.
5 min later placed an order with Dominos (with the same card) order is on the way. Thanks for sucking Pizza Hut!

This is my first time at this Pizza Hut and it will be my last. We’ve been sitting here for over 35 min and have been waiting on one pizza. There are only three tables seated here and the service is unsatisfactory. We are very patient people but this is just amateur hour. STEP UP YOUR GAME PIZZA HUT! We should’ve microwaved pizza at home.

I love Pizza Hut. I really do. I love that I can customize the pizza and crust flavors and I love the wing flavors. BUT the last three times I have ordered from this particular store, it took them 2 hours to deliver our food. And we don’t know the time length until after you place the order. When it says it will take two hours and I call the store, they always say that it won’t take the estimated 2 hours. I’ll be giving this place a rest for awhile until they can get their work together.

The online system would not work for me. I called my amazing local store and the GREAT manager Lily accommodated me to reflect what the online system would not do.
Thank you! Your restaurant is the BEST!
Love your staff! And your pizza!

Ordered meat lover’s pizza along with some wings. The order was ready in about 13 minutes. Everything tastes great, especially when you’re starving!

I’ve ordered here 3 times. 2 of which were on purpose. The third and last time I ordered pizza here I had forgotten just how dry and completely tasteless my pizza was (I ordered a thin crust supreme all three times). I usually order from the Pizza Hut in Reston. That location is really good. I would hate to think it’s because of the location that my food looks and tastes bad here in Manassas. It’s pretty hard to mess up pizza but somehow and my guess is lack of cleanliness and an uncaring staff, they have managed to achieve the impossible… Congratulations. It really is just that bad.

My pizza came in 30 minutes! After reading the previous reviews, I was skeptical about the quality of my pizza. It was good, and the delivery guy was very friendly!

This location is aweful. My orders are never correct. Ever since pizza hut came out with the new sauce drizzles and crust flavors, i never receive what i order. Ontop of that, this location always forgets wing sauce. Breadsticks are always overcooked, pizza undercooked, and the service is horrible. The location on sudley road is 10 times better.

I don’t know what it is, but the last couple of times I’ve ordered here it’s been so Meh. I used to really like Pizza Hut. Of the «Big Three» pizza chains, Pizza Hut was always my favorite. Their stuffed crust pizza is a guilty pleasure, especially with some garlic dipping sauce. But the last couple of times I have ordered a Stuffed Crust from here it’s just tasted a bit off — not delicious like I remembered it. I’m not so sure that it’s this location, but rather Pizza Hut in general. The cheese in the stuffed crust seems to be lower quality. And the garlic dipping sauce has a weird taste to it.
As for the customer service at this location, it’s been fine. My wife and I dined in here once many years ago and it was fine, although I don’t think they offer the pizza buffet. The service when ordering take out has been fine. (I never get delivery because I live so close.) No complaints there.
But that stuffed crust pizza that I used to love just doesn’t taste the same anymore. Whether it’s location or (more likely) franchise-​wide changes, I’m a bit bummed.

Service here is total crap. Placed online order ahead of time and came 5 minutes after scheduled pick up time and was told that it will be another 10 minutes. Pretty much that meant they havent done anything until I came into the store. It wasn’t even that busy. This wasnt the first time I had an issue here.

I have no idea why this Pizza Hut is still open. Everything here is horrible. I only order carryout and every time I walk in, I’m ignored for at least 5 minutes. No «hi, I’ll be with you in a minute.» Nothing. I might as well be invisible. Service is always slow. I would stop coming here but my son loves their pzones. The one we picked up tonight had about 5 pieces of pepperoni and hardly any cheese in it.

My wife and I have eaten here a few times. No one’s ever there so if you want eat out by yourself this is a good choice. Despite being empty, service is usually slow which is no big deal to me. I like the occasional deep dish pepperoni and don’t except much in the way of service so I’m never disappointed :)

When we arrived it said please wait to be seated. We waited and were greeted very promptly. The server was as nice as could be. We were brought out drinks (and they were big cups too!) So she told us help ourselves. As we did, the 2 top plates had food encrusted on the plates. My father’s fork was also dirty… luckily I don’t use a fork for pizza. They asked if we were o. k (had to ask for more Pepsi… they should have offered.) I was really impressed by the manager offering the customer waiting for their pizza to partake in the buffet. As for the pizza, it was underdone gooey. when I tried to get a vegetable slice it had either chicken or sausage. I may go here again… but not any time too soon.

Took the kiddies out for Pizza Friday night.
Uh.OK. First, I’d like to give credit where credit is due… the Pizza, the marinara pasta, and the alfredo pasta were very tasty and served hot :) My server was a sweetheart and very attentive. However, I can’t believe how dirty the restaurant was. I could tell the table had been wiped down, but it was still dirty. The blinds were dusty and I could see the food splatter spots on them from previous customers on prior days. The tops of the booths were dusty/​dirty. Why is this important… if the dining area looks like this I’m concerned about what the kitchen looks like. Also, it was hard to enjoy my meal when I had to keep telling my kids «don’t touch anything»!!! And why would you NOT have crayons and paper available for the kids while they are waiting on their food? I’ve been ordering carry-​out from this Pizza Hut for nearly 3 years and the dining room is always empty, now I know why.

I’ve frequented this P Hut since it first opened. I have to say that I’m likely done eating or ordering here. The service has gone downhill to the point that I don’t like dealing with the majority of the people in there. The pizza is at best so so. We ordered two pizzas today. One large Thin and Crispy Sausage and one large Pan Pepperoni. The Sausage was fine but the pan was blech. Dried out and nothing like the pan pizza of yesteryear for PH. Too bad PH, it’s been a good run.

Disclaimer: I have reflux (GERD) and pizza frequently does not agree with me but there are some that are just fine and I don’t have any ill feeling later, like LEDO’s.
We have been here a couple of times because it’s the closest. The other reviewer is correct. I arrived at lunch to pick up a «Little Italy,» and I noted that the salad and pizza bar was not set up for the lunch buffet available at other PH locations during the lunch hour.
The «Little Italy» is a large size, oval pizza that has about 16 pieces, approximately the size of two mediums, and it is on special for $ 12 with three toppings. We had mushroom, onions and green peppers. The toppings weren’t the culprit, the tomato sauce was in this case, aggravating my GERD.
The only thing I can order therefore is a white pizza. So if we return, that will have to be it. I have tried some of the takeout entrees (at a church potluck someone brought a couple) and you can do better at the grocery store if you don’t want to cook, but do heat and eat.

Mmmmmmmm! Stuffed crust pizza! So rich and buttery!
Got a large stuffed crust pizza with pepperoni, Italian sausage, mushrooms, and black olives, plus an 8 piece Buffalo wing order (traditional) — to go.
Pizza was very good! Wings were a tad on the small side though.
You can eat in at this location, however they don’t offer a salad bar at this location.