Permatreat Pest and Termite Control

I am having the exact same experience as Bristow W. below. Trevor was my old technician and diligently tracked me down and got my service AND signature every 4 months like clockwork. And I am hard to get a hold of sometimes. Since he left, I have not seen or heard from a technician period. I did however get a call that my cc had expired and they needed a new card # for the auto bill. At that time I told them that I have not received any service in quite a long time. The receptionist said she would have the new technician contact be to schedule. He did not call return my call to schedule/​reschedule so I have no way of knowing who he is, and if/​when he’s been here.
I currently removed my credit card from my account and will be allowing the cute young boys who go door to door selling pest control give me their sales pitch!
Too bad they lost Trevor, he was Permatreat’s best asset and their entire business!

This has been the worst transition in a company that I’ve ever witnessed. I signed up with Permatreat in 2011 because, well I hate bugs. Trevor was my technician and he came to my home like clockwork 4 times a year. He treated my home inside and outside. If I ever had an issue with bugs coming back, he was at my house within two days.
In January of 2016 my son said he saw a Permatreat truck outside, but it wasn’t Trevor so he didn’t feel safe letting the man inside. He told the man that I wasn’t home and he went back to watching TV.
A few weeks later I received a bill for the full service. How is that possible when no one ever came in my home and my house wasn’t treated?
I called the company and the receptionist told that Trevor was no longer with the company and another technician had treated the OUTSIDE of my home and didn’t know he had to treat the inside. What!!! She claims that my contract states that it should be inside and outside but the «computer» didn’t have that notation, so the technician didn’t know.
She told me that the technician would call me the following week to follow up and correct the issue.
OVER A MONTH later (Friday 3 – 4) the receptionist called me to ask if I’d heard from the technician. NOPE. No voicemail messages, no missed calls, the technician NEVER tried to call and it had been about 6 weeks.
I told her I was over it and was getting another company. I asked her to send me whatever paperwork I needed to sign to end my dealings with them. She told me that the owner would be calling me on Monday.
It’s WEDNESDAY (3 – 9) and the receptionist called me again. Not the owner. Not the branch manager. The receptionist. She said she wanted to send the technician out «at no charge.» What?! How is it no charge? I PAY for inside and outside service YOU BILLED ME FOR COMPLETE SERVICE THAT YOU NEVER PROVIDED. You never provided the outside service, and yet you’re telling me he’ll come do it for «no charge» as if you’re doing me a favor to have the job that you billed me for.
I pointed out to the receptionist that the technician doesn’t care about the customers — evidenced by the fact that he’s never called or shown up.
I pointed out that the owner and branch manager don’t care about customers — evidenced by the fact that they had never called like she said they were going to.
The only person that appears to care is the receptionist as she keeps calling and making promises about how people will do their job. However it doesn’t matter how much SHE cares because when the ship is run by a horrible captain and the crew refuses to do their job, then the ship is going to sink.

BLUF: I don’t think I would recommend this company.
I scheduled them to come out because we have mice in our attic and ants. The technician put out a couple of traps in the garage and opened the ceiling cover to the attic, stuck his head inside, and laid traps at the access point of the attic (where we don’t have mice). I called to complain and told them the mice are at the other end of the attic and they need to lay way more traps. The manager came out with the technician the next time and went into the attic. He said he could not reach the far end where they likely were because the way it was designed (beams and ply wood in the way) so he threw some poison through the plywood opening. He told us he saw light coming into the attic and thought there might be a hole somewhere (actually this was very helpful because we had a roof issue). Anyway, a month later we still have mice and lots of ants.
I called a roofer to come and inspect the roof on because the manager of Permatreat said he saw light in the attic, there were gaps in between the roof and the edge of the house. He saw a birds nest and saw where the mice had made their home. So I scheduled Permatreat to come out a couple days before the roof repair to remove the bird and throw some more bait for the mice. A day before my appointment I called to confirm the appointment and the manager said he didn’t schedule it because they charge for bird removal and they charge for using a high ladder. I told them I called for an appointment and they better be there, so he agreed to come out. In the mean time I rented a 24 ft ladder from Home Depot for about $ 25 and removed the birds nest myself (leaving the mice for them).
The manager came with his termite technician (not the same guy who did our first service). This guy was younger (late teens or early 20s). He was more than willing to climb the ladder and assess the mice situation. He was very thorough when looking for other holes the mice might have made, and really is the ONLY technician worth his salt. If you cannot or will not climb a ladder to do the inspection don’t come to my house, especially after I climbed a 24 ft ladder on the other side of the house to clear the bird’s nest myself! I sincerely wish this kid was a pest guy instead of just termites so I could have had him do my other services. I’m certain he would have handled both the mice and the ants on the first day.
So I don’t recommend this company for ants or mice because their technician is lazy and sloppy. He only wants to spray for ants in easily accessible places and lay traps in easily accessible places. He doesn’t want to bother to go where the actual problem is, and frankly the manager is only slightly better. Perhaps if you have termites you will get the other kid and you will be satisfied. If that’s not your issue, look elsewhere. Unfortunately I purchased a service plan with them, but when it’s up I won’t be using them again.

Go elsewhere. Tech did not replace bait traps as agreed and left some he could not reach?!