Jones-Rogers, Inc.

When Jones Rogers was a family owned company it provided excellent service and was worth the slightly higher prices. I have been a loyal customer for 20 years and recommended JR to others. When my service contract runs out I will be finding a new company. Have been waiting a week for a part in 97 temp — called 3 times — told I can check on that — don’t get a call back. Sad when a well respected company hoes downhill so drastically.

UPDATE:
So, today I received a letter from the company for unpaid balance. Well, I did give my card number to the lady. I remember this clearly because she forced me to pay right away after the discussion of the discount. I have no idea how this company is operating its business…
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I wish there was ZERO star…
If you want to become a customer of Jones Rogers, good luck.
I bought an AC unit from them back in 2010. The buying experience was good. Easy negotiation and installation went smooth. However, the repair process was horrible.
The motor on the outside unit failed, so I called them since it was still under warranty. I don’t know where they ordered the part from, but it did not arrive for 2 WEEKS (including days with 90+F, and we have small baby — imagine that). I called them everyday, but they had NO CLUE when it would arrive. All the lady said was «I left them a message». She did not even bother getting a tracking number or pushing them to re-​send the part. When the part finally arrived, I asked for a discount for the repair for the delay, and she, of course, said «No».
So, if you want to deal with them, Good Luck! but not me anymore.
Oh, by the way, they close early EVERYDAY, so don’t get surprised if you get a voice mail service before their closing time — and they never call you back. You just get your day wasted.
Good luck, Jones Rogers. I hope your business lasts long.

They installed three systems, two of which did not work from the start. They said they needed to order parts and don’t know how long it will take. And they’re not really sure that is the problem. Really on a new system? Unreal.

They did a pretty good job when they finally showed up to fix my AC, but then the said that they wouldn’t cash the check for the service if I bought a new unit which I promptly did. They also promptly cashed the check and didn’t give me credit for the service call on the final bill. It’s taken 10 phone calls and 4 months and still no refund check, it’s only $ 85.00 but it’s now the principal of the thing. Laura in the office is such an efficient liar. I’ve decided to call everyday until I have a check in my hand.

Jones-​Rogers and I had a relationship dating back to 2009 when they serviced the HVAC at my old unit in Arlington. They did an OK job at that time and also offered a «warranty» plan which allowed you unlimted service updates, HVAC checks, etc., for 10 years. Well they suck. Because every time I have called them to do the annual and bi-​annual checks, they NEVER FUCKING SHOW UP. And when you call them to inquire where they are, they state they don’t have any appointment on file. So then you book again and the cycle repeats itself about 2 – 3 times before they finall show up.
This last time, they left duct tape as a holder to fix the HVAC filter. Duct tape. $ 1K they wanted.
no good. don’t recommend.

JR was at our place twice to find out what was wrong with one of the air conditioner units. Since they originally put the unit in years go, we thought they would understand the problem. Wrong. 2 visits and $ 400+ later, I called another company who came on time, detected the problem, fixed it and was out within an hour for under $ 200. jRs customer service was poor and that they couldn’t figure the problem out was unacceptable. Going with the other company from now on.

It was very difficult to research a new HVAC system for my home in Fairfax County. Many companies would not even return my call for an estimate. Jones-​Rogers was very professional and able to answer my many questions about what they were recommending. Once I chose their proposal, I found them to be reliable and on time with their install date, clean and efficient with their work and very helpful with filing for VA State energy rebates, Washington Gas rebates and even the manufacturer rebates. I had all the paperwork necessary to get back the cash I was promised. I am very happy with the quality of my system. Jones –Rogers were professional and easy to deal with. It is a family run business and they really care about their customers. I highly recommend this company. You will not be disappointed.

I called several companies to give estimates in January when my furnace died. Jones Rogers were the most prompt arrival for the scheduled time and their estimate was very competitive. The installation took half a day and they couldn’t have been more professional. The new unit has been working well since then and it much quieter than our old one. I would definitely call them again to service my heating/​AC units.