Henry’s Wrecker Service

DO NOT USE. My elderly mother got into an accident and waited at 9am for this tow truck company to come. 30 mins later they still did not show up. I called for her (since her English isn’t very good) and the guy was so rude. My mom also told me he was rude to her. I’m not sure if he’s racist or got off the wrong side of the bed but you do not talk or treat customers like that — especially during stressful situations. They were referred by geico but they should not be used by anyone. Worst customer service ever and he said I was talking down to him, which is not true — I was just trying to get details for my mom. Never have I been treated like that before so unless you want to be treated like a second class citizen — do not use this company!

On Thursday, May 2^nd 2013 I had to call these folks up to have two of my cars moved from Manassas over to the Mount Vernon area of Alexandria. Both of my cars required a flatbed so it meant two separate trips. The representative from Henry’s was a great guy. His name was «Jon». Jon took great care in the loading, transfer, and unloading of both my vehicles. He never drove beyond the speed limit and was very careful. I thought the cost was reasonable at $ 75 load up fee with $ 3 per mile. I would definitely hire Henry’s Wrecker Service again and will ask for «Jon».

It’s always a surprise and a disappointment when you walk out and find that you have a flat tire. Surprise, disbelief, annoyance, and then action!
I thought I’d take a crack at removing the flat and putting on the spare — I wasn’t sure I’d be able to do it due to the fact that I had surgery on my elbow last December and I am still in physical therapy for it.
As it turns out, I was unable to budge the lug nuts holding the tire on — and I did not want to put to much pressure on my left elbow. So I called the company responsible for my fleet vehicle, advised them of the situation. They said «no problem,» processed an order for me — and told me that Henry’s Wrecker Service would be there in about 1 hour, 10 minutes. That’s about how long it took for the guy to arrive.
I heard the wrecker pull up. I ran outside to meet it — was a young guy. He jumped out, grabbed my jack, had my tire changed in no time. Very friendly and pleasant.
After that I was off to have the tire repaired.