Campbell’s Gas

This company has terrible customer service. The lady who answers the phone is extremely rude. We have been using them for 2 years now and every time we call to get our tank refilled they give us attitude. The wait times for getting a truck to Alexandria are ridiculous. A friend asked us who we used when they moved into their home and we told them to find someone else! We definitely do not recommend this company.

I have been a customer of Campbell’s for over 10 years now and am always happy with the service this family owned business has to offer. I am always greeted with friendly service when I come in and it has the best prices for propane. Even when I moved into my new house, they were right on top of getting my gas hooked up and running right away. Being in the military, I would recommend this gas company to everyone I know in the area.

I have never been treated so rudely by a utility in my entire life. Their supervisor sarcastically thanked me for being a great customer and then hung up on me. I sold my house in November. The title company and escrow company notified this gas company that the house was sold. They then delivered the gas to the house after closing and tried to bill me. When I offered to help them contact the buyer they agreed and they agreed to wait a week. Then their supervisor, Vicki, called me a few days later. I relayed to her that Campbell’s had agreed to wait a week. She blamed the entire situation on me rather than working with me to resolve the situation. And, then she hung up on me. Outrageous behavior. I did not raise my voice, did not swear, etc. I spoke professionally. They have no idea how to resolve a problem and work together to fix anything. USE A DIFFERENT GAS COMPANY AT ALL COSTS.