Battlefield Plumbing

I hired this company to repipe my house due to old polybutylene pipes. They estimated 3 days but took 2. Their price was lower than most other plumbing companies I had talked to, the reason I went with them over a lower priced plumber was that they replace drywall, whereas the others do not.
Battlefield does everything via phone and email. So they gave me an estimate after a phone interview and gave me a discount on the price, since I had found them on Angie’s List.
Once I hired them, the master plumber, Neri, arrived at the agreed time and checked out the situation then got to work even before the rest of the team arrived. They completed the repipe that first day and the second day came back and installed the drywall.
I paid ¹⁄₃ before they started and ²⁄₃ after they were done. So far I am very pleased with the repipe, there’s been no leaks or issues.
The only gripes I have with this experieince are 1. When Neri saw my dog he wanted me to keep her locked in a room because they «aren’t pet sitters». That was kind of rude. 2. no one from the company came after the job to ensure I was satisfied or show me what they did or where they put the shut off valves (although it’s fairly obvious where they are). Good customer service would dictate someone being there on completion of the job. and 3. while they take credit cards, they charge a 3% fee to use it so didn’t make sense for me to put this on my 2% cashback card. This is not enough for me not to recommend them tho. I actually gave their info to a neighbor who also wants to repipe his house.

Battlefield Plumbing is unprofessional and unethical in how they conduct their business. They added to the charge without our consent or agreement of the work and then charge our debit card without our authorization. It’s not little money, it’s over $ 2,000. They are a criminal. Do not use them.

Tanks for excellent repipe job, My family its happy with your professional services

I was unhappy with the professionalism, work and conduct of this company. I filed a formal complaint with the Better Business Bureau and the Virginia Department of Professional and Occupational Regulation. The owner, Neri Serrano, is great when trying to get your work and I found unhelpful and abussive afterwards. They failed to complete work to my satisfaction, they actually broke my water main and left the job site a mess. Neri then called everyone else a liar. He failed to respond to the Better Business Bureau and the complaint process took months. I do not recommend his company for any work you need done. There are many others and better ones out there.

I had an emergency leak last Friday that needed to get repaired right away. My condo maintenance guy recommended Battlefield Plumbing since they do a lot of work for my condo community. Also, they were already in the area doing some other repair work, so I was told that it would be cheaper to just have them do it. So I called them and someone came by and quoted me an additional $ 125 from what my maintenance guy had quoted me. They said it would be easier for them to come back the next morning since it was already getting late. They had an appointment at 8am and said they would be there by 9am the next morning. Since this was an emergency, I didn’t really have the option of shopping around.
They ended up being 2.5 hours late!!! I called them at 9:20 asking them if they were still coming. They replied with, we said we’d come after our first appointment, and it’s running late. They kept «running late» and finally arrived at 11:40am! I understand that things come up and repairs sometimes take longer than expected, but as a professional plumbing company, I would think that they would know enough when diagnosing the problem to make an accurate enough time estimate that didn’t go over by over 2.5 hours!
They ended up charging me almost $ 400 for less than an hour of work. Now I’m not an expert on plumbing rates, but that seems a little steep to me.