Enterprise Rent-A-Car

I recently had a last minute need for a rental car. After having been burned over at Avis I decided to try Enterprise. I worked with Jacob Wright and was treated like a valued customer. I will work with Jacob and Enterprise when I need a car this December!

They didn’t have what I needed at this location. They took the time to call around to find the cargo van I was looking for. I was relocated to the Bull Run store and was taken care of greatly by the staff. I like the fact that they went out of their way to help me. Very pleased!

Customer Service
I know what you’re thinking. It’s a car rental place. You go there. You rent a car. You leave. Right? Yeah, that’s about it. But this place seems to make a big push for customer service from the way customers are treated by employees to the care of the cars and little extras.
Precious has had her share of fender benders over the years, and this place is the closest to home so I’ve had more than a few opportunities to go in there. One of the little extras that they do is pick you up and drop you off. The last time Precious wrecked the car, the dude from Enterprise met her at the body shop with a car and the paperwork. They brought the car to her.
t’s a car rental place so as long as they give me the car I want when I want it, I’m happy. But it’s nice that they make an extra effort like this. The only problem is that they’re hours are not always convenient for me.

Long story short… car broke down, managed to drive it to the shop. Called and asked them if they could pick me up or drive to me with a car, as i had an important meeting at work!
A gentleman came to the place i was at within 5 minutes He, took me back to Enterprise where my rental was just awaiting my license signature!
Polite, honest and courteous!