Pools & Spas Service, Inc.

I was sent to Pool and Spa service for warranty work — on 05/​27/​2016 it was assigned I called and spoke to Kathy who was very nice and was told they could get to me after memorial weekend — which was fine I called back on 06/​01/​2016 as a follow up and spoke to Ashley who was abrupt and rude she even stated I could go back to Pentair and request a new service provider because I didn’t understand a request she had made. I did not wish to delay the service call since we had a big event coming up. I did not hear anything so I called on ⁰⁶⁄₀₃ Ashley said she would get back to me by the end of the day — nope called Pentair they said they would call them called again on the 7^th spoke to Kathy said they could come out next Monday the 13^th and they only received the order on the 5^th. This was upsetting since I had conformation via email and had email and conversations from Ashley. I asked to speak to the scheduler Ryan– Jackie said he would call me back. At 4:55 I called and email Pool and Spa because I never received a call back. I again called on the 8^th and did get to speak to Ryan and I explained all of the above and I had 80 people coming over on Saturday and how the ball was dropped. He told me to give him a couple hours and he would see what he could do. I never did get the call back so I emailed and called again asking for Ryan to call me — would you know I received a email from Ashley stating that he wasn’t in … I replied I spoke to him earlier. He then called me back said that the case was reassigned by Pentair — I wasn’t aware of this — I spoke to Ryan about how they put me in a difficult situation and now have basically killed any chance of having my pool functioning correctly by the time Saturday came. I did ask him to have the owner of Pool and Spa call me as a fellow small business owner I felt he should be aware of how he is losing customers — I never received a call I guess the apples don’t fall far from the tree. In summery the most frustrating situation I ever dealt. They get a F– if I could have given then Zero stars I would have but it wasn’t and option

Moved into my house in March. The previous owner recommended them and let me tell you. This company rocks. They showed up with 4 guys to open the pool, did everything in 45 minutes, but couldn’t locate the chlorinator. I went and purchased a new one, they came back that evening and installed the unit with no issues. The office staff are always very pleasant and accommodating, as I called a couple of times for follow up needs. They never charged me, other than opening and closing the pool. Great people with real personalities.