Roto-Rooter Plumbing & Drain Services

They came quickly to solve the issue and the person that provided the services was quick and efficient. I would’ve given it more stars if it was cheaper but they do have a guarantee that if anything happens they will come back to fix it at no extra charge.

Poor value for money. If you have the time and have a standard sewer backup problem, try competitors that charge 60% less

I have to hand it to the regional manager for Roto Rooter, Craig. Roto Rooter’s call center put him in a bad position by giving me incorrect information, but in the end Craig was able to make things right. I hope at the very least the person in the call center who gave me bad information receives some additional training, but I have to give credit to Craig for restoring my faith in that big companies sometimes CAN do the right thing. Roto Rooter, you listening? You are LUCKY to have a guy like Craig at your company. Make sure you are treating him right.

When we had to have our drains snaked I was a little disappointed with the service, but the customer service team did work really hard to make it right, sending the tech back out to fix the problem and refunding the bill.
Honestly, for their the price I would have expected more thorough service the first time around, but they did work hard to correct the problems.

Right on time. Called 7:20 Am or so. Emailed time guarantee here by 9:15 AM. Arrived 8:40 AM. Plan on spending $ 400 or so. They won’t tell you over the phone. No standing water or anything and I think I’m at max price. Guarantee 6 months. Hopefully he can clear it. Excellent took him about an hour. Pleasant, clean and neat and even put things back. I would highly recommend and hope I am lucky with my old house and old sewer. i paid $ 400 this year and looked back through records of past sewer cleaning. I paid $ 263 2 years ago to another firm. Could prices have gone up $ 136?

I’ve used Roto-​Rooter three times within the last 12 months. I’m a repeat customer due to sewer/​plumbing issues that recurs (clogs/​roots) not due to their service. I’ve been satisfied each time. They were prompt, professional and very knowledgeable. My last service call required a plumbing issue to be resolved. Shaun explained to me in detail what the problem was, how to resolve it and what the cost will be. No hidden or surprise fees. He seem to take pride in what he did and it was obvious. Not only that, he was courteous and professional and used the $ 40 discount coupon online at the company’s website. Using Roto-​Rooter gives you peace of mind knowing that well-​trained professionals are taking care of whatever the issues are. All service repairs are also backed up by yearlong guarantee.
Highly Recommended!

During a rain storm a couple of years ago my sump pump went into overdrive and did not switch off anymore. It was old and needed replacement before it burnt out all together and I would be faces with the flooding of my utility basement. Roto-​Rooter did a good job replacing my old unit. However, I was over charged, about double of what the initial estimate was, and mislead in various ways The technician said he would take a drive to the Home Depot to buy one and only charge me half for the time and drive. Well, a fighter jet would not have been to HD and back as fast as this technician did… I think he had a pump in his truck, left for 15 minutes and came back. He never presented a HD receipt nor any guarantee on the replacement pump. I can do stuff like this myself, but decided to call the specialist as it was a bit of an emergency situation. Whilst I realize that this comes at a price and am not shy to pay for good, honest execution, I was clearly taken for a good old ride… Say no more.

I called the company after my toilet started overflowing. I am told that a tech would be at my house within 3 hours… perfect. When the deadline hit, I was told they would be here within the 3 hours after that. 6pm comes around and I’m told they’d be here at 9. 9 rolls around and what do you know? JoLean or whatever her name is calls from Maryland to tell me that they’ll be coming the following morning anywhere from 9 to 1. It’s now 11:30 a.m. and I’m throwing in the towel. Found a local plumber who will be here in 10 minutes. F$%^ you, Rotorooter for wasting my weekend.

Four months after moving into our house, the main sewer line backed up. We called a local plumber to come out on a Sunday to clear the clog. His quote for the job was $ 325. After he spent 2 hours unable to clear the clog, he suggested that we had to rip up our basement stairs, which are concrete and installed directly on top of the main line. This would require a professional mason, cost $ 1000+, and still leave us with a clogged main line, albeit with better access to it. The charge for his earnest but unsuccessful attempt to clear the line was $ 200. After researching alternatives, we discussed our problem with knowledgeable friends & family, several of whom recommended Roto-​Rooter, their reputation being «expensive but effective». Roto-​Rooter quoted us $ 389 (vs. the previous plumber’s $ 325), but their technician Tony was able to clear the clog in about 30 minutes. I would’ve gladly paid a little extra the first time to save several days of hassle and headache. Should our plumbing ever clog again, our first call will be to Roto Rooter.

Had a great experience with Roto Rooter this past week, when I had some roots which invaded my sewer drain leading from my house to the street. The tech that came over was very helpful, professional and friendly and did the job quickly and well. He kept me updated and informed the entire time.
high praise for the whole process, from first contact, to the appointment setting, to the service itself. Will never hesitate to contact them immediately in the event of another plumbing issue.

Had a leak in my upstairs toilet, leaking through the downstairs ceiling. I went through THREE Roto Rooter technicians for just a diagnostic. None of them knew what they were doing, and passed the buck. Thus, THREE technicians! And, the sad thing is that the Roto Rooter communication system is flawed. Each time a technician showed up, they asked me what the problem was, as if no one had ever been out.
But, the huge deal is that plumber #1 pulled my toilet, left a huge hole in my floor, with sewer gas coming through. Really? And, Roto Rooter left me like that through the weekend because of their complete ineptness.
Their communication and lack of plumbing knowledge is evident and flawed, and simply put; Roto Rooter isn’t capable of anything beyond unclogging a simple clog. After this experience, I began hearing this; that Roto Rooter only unclogs plumbing. But, this is no excuse for their failure in communication and job knowledge.
I wrote a letter to the President of Roto Rooter, Rick L. Arquilla, at the address on this review.

Had a great experience with the service technician sent to my home at very late hours (after 10pm). The technician was professional, very experienced, and had full capability to explain the situation and diagnose the problem. I had multiple cables routed down my drain to remove the clog, and the technician never once complained or seemed inconvenienced by the severity of my clog. He also provided me with some product information on how to prevent the problem in the future. I initially thought that $ 227 was a high price for unclogging a bathtub drain, but the technician serviced my drain for almost 3 hours (until 1am) — well worth it to solve a problem that I could not solve myself! My one complaint would be that the service warranty was verbally communicated as 6 months, but when I paid for services the electronic check-​out only warrantied the service for 30 days. There was nothing the technician could do to remedy the issue, but he explained my options for calling customer service to resolve the issue (it never was resolved, but it is due to the condition of the pipes on my property — it was not Roto-Rooter’s fault). Very pleased and I will definitely call Roto-​Rooter again (if needed)!

My husband is Superdude. There is nothing he cannot fix, build or dismantle be it electrical, carpentry, «manchinery,» computers and even boo boos. No one is as handy dandy as he is. No one!
But Superdude, he is working a lot and try as we (ok he) did with a hand held sewer snake from HD there is a clog in our old pipe that just won’t budge. So we figured let’s save ourselves the aggravation and get Roto Rooter to do it. It is a simple clog but just needs a pro strength budge. We know where the clog is, 10 feet from the septic opening and it will not take more than a few minutes to do. It is even already dug up!
Long story short, the guy shows up, which was amazing to me since I booked the appointment online, tries to tell my husband some cockamamie story that involves removing a toilet (silly man did not know who he was dealing with!) and then quotes us $ 395.95 for the job. Completely ridiculous. He made a mountain out a known molehill and we were not having any of it. THEN, best part, he writes his personal cell # on the receipt and suggests that we call him to come do it on his own time. WTF?
So off we go to HD tomorrow to rent a «Snake Master Power Pro» thingie for $ 71 and do it ourselves.
Roto Rooter is a rip off and tries to take advantage. Not on my watch. See ya.