Liberty Enterprises, Inc

I wouldn’t even give 1 star if possible. Steer clear! This is the worst renting experience I have ever encountered. Management is inconsiderate and unresponsive. ZERO shits given about their tenants. They take the money and run. The maintenance staff and repair people are not to be blamed. The irresponsible and shocking disregard for tenants comes from the top – management. Good luck getting anything fixed when you ask for it unless you go direct to Maintenance. We arrived to an apartment with roaches, dead rat in bathroom, damaged light fixtures, closet that wouldn’t close, leaking toilet and broken refrigerator, just to name a few. That first day set the tone for our stay. It has been one headache after another. No screens allowed on Windows, no control of heat, garbage littering halls and basement. Not to mention they allow someone in the building to rent units out to tourists so a weekly stream of suitcases and individuals who treat the building as a temporary hotel of sorts rather than a home. (Leaving front door open, not disposing of trash properly, etc) Overall feels like we’ve been scammed (Rent Manhattan agency included in this-​be careful of what they try to sell you) and we’re counting down til move out.

Worst management company ever. Every winter the boiler breaks. Every winter… It’s just an excuse to not to turn on the heat until they get enough complaints to turn it on. The repairs email service is nonfunctional. The staff is unresponsive. This will be my last year here.

SCUM. BAGS! SERIOUS scumbags.
I would give zero, or negative stars if I could. Lived in one of their apartments for four years. Seems like a long time with someone who was so horrible, right? For the first 2 years or so, it was just minor stuff that was annoying but not enough to move… until:
*The washer/​dryer was broken for months and no one cared or bothered to fix/​or replace it.
*I continuously had no heat during the winter for 2 consecutive years and part of a 3^rd. My A/​C unit told me the current temperature indoors and most of the time during winter months, it lingered around 60 degrees. They didn’t care and told me it was above the legal limit so I had no basis for complaint.
*The super constantly entered my apartment without permission for «repairs»… Once I actually thought I had been robbed because furniture had been moved around and things were thrown about. I almost called the police.
*Raquel in their main office (in WESTCHESTER! Not even in the city. What help is that?!) is SO horrifically rude, it’s unfathomable. Never have I encountered someone SO unprofessional. She will not hesitate to hang up on you when you call to find out why after days/​weeks/​months, things aren’t repaired.
*They wanted to charge $ 500 to change the name on my lease. $ 500!!!
*Several times I called the emergency line (i.e. once after my apartment was flooded. More to come on that later). No one EVER answered or called back. I actually was scolded once the next morning for calling multiple times. They said they saw my number 4+ times on the caller ID the next morning and I shouldn’t have called so many times. MAYBE IF SOMEONE ANSWERED, I WOULD NOT CALL MORE THAN ONCE!
*They installed a «heat monitor» in one of my closets to keep track of the heat issue in the building (apparently many people complained that it was freezing in the winter). They left the job incomplete for weeks (possibly more than a month) with uncovered, open ended wires in my closet, amongst all my belongings. They also entered and installed it without my permission.
*I returned home from a New Years vacation on January 1^st to find my apartment wet. My light fixtures were filled with water, my electric stove was filled with water, my floors were wet. I called the emergency line, no answer. I called the super (which I wasn’t really even supposed to do according to Liberty): no answer. I cleaned up some of the mess myself and hoped for the best overnight. January 2 I called them first thing. I was literally SCREAMED at by Tom Benincase, the building manager. «How DARE you call with such an issue on the day back from a holiday!!!» is the response I got. Will they come today to fix it? NO. Tomorrow? Maybe? Leak started again. All through the walls this time. Again, no answer on the emergency line. No answer from the Super. I finally get ahold of someone the next day and gave permission to enter my apartment for repair. I returned home to find many of my personal belongings damaged. Covered in paint, dirt. Upon moving out, I actually had to pull a framed photo off the wall because it had been painted down upon repair.
*I sent a letter 60 days in advance giving notice I would be moving out, and according to my lease, they had to return my security deposit 60 days after moving. 60 days comes and goes, and no security deposit returned! We called and called, asking where it was. Raquel hung the phone up on us once. over this One woman told us twice it was in the mail, for the full amount. One woman said it was processing… I finally threatened legal action and only then was I sent an email that the deposit was being returned. The deposit was FINALLY returned, about 2 weeks later than was stated in the lease agreement, and they didn’t even refund the entire amount!
I cannot stress enough — do NOT rent from these scumbag slumlords!!! Spread the word! LIBERTY ENTERPRISES. DO NOT RENT!

The WORST. Avoid Rent Manhattan, while you’re at it. They’re the ones that list all of the Musano’s apartments and I can only assume that the rest are as bad as 414 East 77^th Street.
«Emergency» phone line is phony. No one ever picks up and you won’t hear back for days. Everything is through e-​mail, unless you can get Raquel on the phone, who is horrendous anyways and you don’t want to waste your time on her.
My roommates and I have killed over 15 mice. The «exterminators» come after much begging and pleading, weeks later, and «patch holes.» Obviously not working. We found two dead mice rotting under our stove and finally got the them to send someone to clean them up. This maintenance guy told us how he was shocked at how his boss didn’t give a shit about any of his properties and how the apartments he’s been sent to are the worst he’s ever seen.
They send people into our apartment without our permission. We usually find out they’ve been there by moved furniture, paints cans left, etc. One time they knocked over our Christmas tree. AND DIDNT PICK IT UP. Thanks, Liberty, thanks. Nothing like coming home to a downed tree, broken ornaments and water all over the floor.
They also use shoddy supplies. They use cheap locks on the front doors. Ours got stuck once and we could not get out of our apartment. The locksmith told us our lock was old, rusty, reused and the cheapest one you could buy at Home Depot. We told Liberty, didn’t even get an apology. And yes, we had to pay the $ 700 locksmith bill out of pocket.
Needless to say, we are moving OUT as soon as our lease ends.
Liberty Management’s website may look nice and shiny, but they are absolutely the WORST! STAY AWAY!!!

These are real awful people.
First off, I lived in one of their apartments for a few years… let me explain.
The apartment was dirt cheap… in a great area… at first… we put up with some of the crap. On a few occasions they would enter my apartment WITHOUT permission to enter to do repairs… even after telling them they are not allowed in without me being there. They managed to break a few things, I took photographs and showed them… they told me I was lying, they admitted to being in there without permission and acted like it was fine! This is mortifying!
Had mice and ants in the apartment, they said they will pay for all the needed traps, everything. NEVER DID.
Apartments are falling apart and they do not want to repair them. The washer/​drier room was broken roughly 70% of the time, THEY NEVER CAME TO REPAIR IT.
Seriously…having been living somewhere else for a few months now… I have no idea how I lasted there so long. Now, I hate this city and certain things about it because of having to deal with Liberty Enterprises… Raquel…and the whole staff over there are absolutely the worst.
NEVER…ever…everrrrrrr rent from these people no matter what.
They are awful, awful, awful people.

Our building has been unliveable since Hurricane Sandy but this company denies the damages, will not communicate repairs status and is expecting full rent PLUS late fees for checks that were delayed during the hurricane. I am counting down the minutes until my lease ends.

Typical NYC landlord. Lazy and unreasonable. Maintenance folks are marginally more responsive than leasing folks.