Larchmont Bicycle

My experience at Larchmont Bicycle was very positive. I could tell it was a family owned business that cared about the quality of their work. I bought a 1977 Schwin that had no breaks and crooked wheel and they fixed up to ride like new. I was very pleased with their service.

giving this place 1 star is way to fucking generous. i originally went in to get my bike chain replaced, a few days later i call them and ask what the hold up was they assured me that it would be ready in a few days and that they found a broken spoke and had to replace it. ok thats fine. i come into the store a day after it was supposedly done and it hadn’t been touched, que the story of the UPS guy being late and they haven’t had a chance to fix it yet. alright fine, i call a few days later and the «mechanic» assures me its done we can deliver it to you later today, hours pass from the time they told me it would be dropped off. I call to the woman behind the counter and find out the mechanic cant be reacted and that my bike hasn’t been touched. fast forward to it being fixed a week later and they day they are supposed to deliver it another spoke snaps miraculously and when i was reassured that i would be notified about getting a new wheel or fixing the spoke i wasn’t. Every time i called they didn’t have my number on record, its been almost a month since i went to the store originally. NEVER EVER GO TO THIS SHIT HOLE! save yourself the grief and the cost. AND I JUST GOT MY BIKE BACK AND IT WASNT EVEN FIXED! it now has more problems with it then when i first brought it in.

Great service. I have no idea where the other review is coming from but I had a great experience with the staff.
Super friendly and ended up fixing the minor issues I had for free. Would recommend over Millers in town.

Terrible. Avoid. Avoid. They took down their last listing due to the reviews, don’t be fooled

bought a bike from Larchmont for $ 400 on craigslist. they sent it to me and when it arrived there was nothing to protect the frame from the wheels. it was freely bouncing around knicking up the paint of my lovely purchase. when i called to ask for a refund on the shipping only they refused. «this how we pack bikes we’ve never had a problem»
I don’t think so. I didn’t pay for them to damage a vintage italian bike. I paid for them to send it to me. DO NOT BUY FROM LARCHMONT.

Avoid at all costs, literally!
I went to this store only needing one
thing-​a bike mirror. They sold one kind of mirror
and claimed that it was the best one. It was only $ 15 and I decided to
go with it. The owner took my bike behind the counter to put the mirror
on.We knew something was amiss once
we saw the look on the owner’s face. After he manhandled and mangled
the handlebar with a wrench and screwdriver,
he said that he hadn’t seen a handlebar like this before. My bike is a
Trek and is only one year old, we thought this was odd-​he repairs
bikes for a living. Once he saw that
the mirror wouldn’t fit he said that he couldn’t put the grip
back on because it was now broken and I would need a new
handlebar, and grips. Not wanting it to ruin our day, we decided to wait
the 20 minutes he said it would take and he assured us he would fix my
bike and «give us a great price».
When we came back we were shocked to see the drastic
changes that had been made-​he installed a BMX handlebar and grips to
my hybrid bike. They
could see the disappointment on our faces and
assured us that it was the «best handlebar and grips out
there».He said to try it out and surely we would see how well
made the parts were.
We went to pay for the changes made to the bike, the bill came
to $ 85– he had charged us for
the mirror, handlebar, grips, and on top of everything else $ 18 for
labor (even though we came in for a $ 15 mirror and he had broken my
bike).These parts were meant to replace grips that retail for $ 40 and
a handlebar that retails for $ 70.This should have been the time we
spoke up, but we decided to
give them the benefit of the doubt. Never before have I felt
back and shoulder pain like I did from only riding about 5 miles. I
kept telling myself that it
would get better-​it didn’t.It only got worse. By the time we were
almost home, I was in so much pain that my boyfriend was
frantically looking for anywhere that sold Asprin. We went
back to the store-​it wasn’t right that
we had to pay for this guy’s mistakes-​we were going to tell them
we were happy to pay for the mirror and the cost for labor but that we
needed them to put my old handlebar and grips back on and refund me
the money for their crummy parts. Sounds simple, right?
The owner was outside with a customer.“How
did it go”? he asked.“Not very well”, we replied. We told
him about my back hurting and asked that he please switch out the
han​dle​bars​.My boyfriend had hardly gotten all of the words out of his
mouth and the owner started shaking his head and started to walk
away.“I’m not doing that”, he said. He then told us how he was too
busy and wasn’t about to take apart an entire bike. He said it was
too late in the day– it was 1pm-​we had to come back during the week. My
boyfriend then said how it was wrong that he charged us for everything
without telling us the price and didn’t give us any options-​he denied
that we were charged $ 85 and my boyfriend promptly reminded him that
we had a receipt. He broke my bike, said it had to be fixed, and then
charged me for it. He told us once again that there was no way he was
fixing it that day. When I asked how I was supposed to ride by bike
over the weekend he told me to duct tape the grips. Really?! He told me
he is an experienced
rider and found it hard to believe that my shoulders and back
hurt that much after riding 30 miles. Basically he was calling me a liar.
After this lovely encounter, he walked away and left us standing
outside not knowing what to do. We stood there, in shock at this man’s
lack of civility and the fact that he behaved this way around other
cus​tomers​.My boyfriend went inside to borrow an Allen key so he
could take the bike apart himself and switch out my handlebar. The
owner kept yelling at his employees and my boyfriend telling him
«don’t you go over my head, I am the business owner»!My boyfriend came
outside with a look of shock and rage on his face. I realized at
that point that I didn’t have the side caps that he had broken/​taken
off earlier so I went back inside and saw
his wife-​she was not aware of what happened and asked how the ride had
gone and I filled her in. I said that it had been an awful
experience and I just wanted my side caps and to get out of
there.She is a sweet woman and felt awful after I told her how
her husband treated us. She immediately
refunded me all of my money and was incredibly apologetic-​I got the
impression from her reaction that this was not the first time he had
behaved in such a way.
We went to another local shop and they fixed his
mistakes for free and wouldn’t accept a tip.
Subsequent to this experience, I have spoken to many people around
town about this experience and they all seem to have their own, eerily
similar, stories. Make sure you don’t go to Larchmont Bicycles-​although
the wife is very kind and a pleasure to deal with, it doesn’t make up
for the fact that her husband is incompetent and rude to both his
employees and customers.

Want customer service? Excellent execution? Guess again.
I went to Larchmont Bicycles for the first time yesterday. I was extremely excited about the new addition to the neighborhood. For fixes in the past, I’ve visited Danny’s cycles in Scarsdale and Metro Bicycles in New Rochelle, not to mention Bicycle Habitat in SoHo, commuting from Westchester. Needless to say I was pretty excited to have a local option for a change.
I needed service because I took a minor spill off my bike over the weekend. The left gear shift had gotten either a little crunched or twisted and the front reflector had snapped off. Otherwise the bike was riding ok, but I needed a checkup.
Well, what started as a simple enough visit and diagnosis — «this will be a 10 minute fix» — turned into a day and a half long ordeal capped off with insults.
I arrived to David barking orders at his staff: «Max OPEN your eyes! Max, THIS doesn’t belong THERE! Max, finish this job. Go outside!» Then to another worker: «Turn on the radio!» «No refuse on the sidewalk ever! DO YOU UNDERSTAND ME!» This was all while I stood there, completely ignored, waiting to understand whether to leave my bike or stay. David wasn’t giving me the time of day — just yelling out condescending remarks to his 3 employees that were slow and scattered, probably because they were wary of doing the wrong thing and getting fired! No one else in the shop has much to say. I don’t know anyone could get a word in edgewise if they tried. He’s even condescending to his wife who mans the counter. «THIS IS EASY! ADD, ADD, TAX — GET IT?» I am not sure why it’s appropriate to abuse your employees and act like a tyrant in front of or even not in front of paying customers.
45 minutes later I was told by David he was too busy to take care of my bike, that it needed alignment repairs and that I should come back in the afternoon. I said 3. He said sure.
At around 3:20pm I came back for my bike. He hadn’t touched it and said «I’m usually running behind.» If that’s the case, why hadn’t he asked for my number before I left or explained this to me? Why didn’t he offer to call me when the bike was ready? Why did he agree to 3 o’clock? As a consolation, he offered to fix it *then* in «10 minutes». I didn’t have time to wait another 10 to 45 minutes. I had another appointment in 15. I had to leave and said I’d be back.
At 4:45pm after my appointment, I came back for my bike. David still hadn’t touched it. He offered to fix it *then* in «10 minutes». Once again I had an appointment to run to and couldn’t wait there for him to fix it. He even challenged my reasons for not being able to stay and wait for him. He further said he’d be around all night until 9:30pm and that he could have someone drop it off for me.
I called the store after 7:30pm to no answer. I e-​mailed to follow up and ask when my bike would be ready and received no reply. Not a word, not a call.
At 2:00pm the day following I called to ask if my Specialized was ready. I was welcomed with «What Specialized? What color bike?» This is a very small store (husband and wife) and given the # of times I was in the day before, I was pretty taken aback with the greeting particularly after I had identified myself as the «repeat visitor from yesterday». I guess all their customers have to visit 3x in one day for a 10 minute repair?
When it was time to pay and pick up my bike, I asked whether David intended to charge me full price given the time I had spent in transit to and from his store, not to mention repeated promises that were broken. He became quickly irate and ended with: «You’re lucky. I could have fucking ripped you off!»
How is that for an apology?
He then touted his excellent workmanship and said I’d be so lucky to ride a bike he had worked on.
Oh yeah? How about the gouge marks on my gear shift from manhandling the piece with pliers? How about replacing the front reflector that had snapped off? The reflector was the first thing I asked David to replace. He never did. He was too busy yelling at Max to listen. Too busy focusing on the ineptitude of others. He should clearly stop to consider his own. I will go to Metro Bicycles for a new reflector and second opinion. Yet more time I will need to expend because of David’s inattention to details, something that should matter in his trade.
Larchmont-​Mamaroneck Patch reports in Whoosh! Larchmont Gets a New Bicycle Store: «Customers can be sure they’ll get great knowledge, and only be sold what they need. It’s old-​fashioned, high-​quality service.»
Maybe it’s old-​fashioned, as in borderline barbaric, but nothing resembling high quality. Here’s the experience you can expect:
Larchmont Bicycles: Disorganized. Demeaning. Downright dysfunctional.
Their motto is «Live, Love, Listen, Learn, Respect and… Keep it Simple!». Their reality couldn’t be any different.
I will never return.

The shop is now called Larchmont Bicycle. David and his wife are an great team, they really care about customers and do a superb job, going the extra mile every time. Prices are reasonable and pricing is honest and transparent.