B & A Automotive Service Center

I live in walking distance but was using another garage I found first. Recently needed a new tire on my BMW and
listed them as a local garage to send the tire and have then mount it. Anthony was very nice that day and today when I stopped by on my bicycle with low tires. I felt badly that I had no cash on me but he was completely gracious. Super clean shop, great location and really nice guy!

I wrote a long review last night but somehow Unilocal lost it. Anyway, The A (Anthony) in B&A has horrible customer service skills. Similar to what happened to other poster before. I’ve taken car for years and tolerated his relative bland and uninformative disposition due to convenience (next to train station) and what seemed to be adequate auto repair skills. However, I recently lost my job so I started to ask about prices (as opposed to just throwing them keys and paying what I believe to be somewhat inflated prices). I ask so I can budget for repairs to make sure I have enough money to pay for service that if needed I could hold off on (not safety but when the option items start to malfunction like volume button on radio or fog lights go out). So I ask prices a couple of times and he gets mad and says he doesn’t need my business anymore. I spent like $ 5000 there over the years. Not cool. What a prima donna. I don’t know if he was thinking I was comparison shopping (which I wasn’t) but so what if I was. He is also not tolerant of explaining the work and why it cost what it cost.
Ben (the B in B&A) is nicer.
So 0 for customer service, 3 for workmanship (average), 2 for price. Average 1.6. I’ll average up as I’m a nice guy. I used Doug Foreign Service now. Not as convenient (about a 15 minute walk to train station) but prices way better and Doug takes the time to explain why he did what he did and why it cost what it cost.

In the auto industry myself, good friendly service is key. This place is the furthest from it, couldn’t even get the time of day from the owner behind the counter.
Was driving by so I went in to ask for a simple 5 minute favor that you can compare to putting air in your tires. I was not only turned away but spoken to in a rude and strait disrespectful manor. Do not recommend dealing with this business. Many other great options locally.

I’m new to town and am looking for a reliable local garage. I decided to try this one out for my NY inspection. The garage area is open to the parking lot, and it looks very clean, usually a good sign. Turned out that the license plate bulb required replacement, and the charges were very reasonable.
When I took the car out, I realized that there’s a trunk liner push-​in thumb fastener that was missing. (I am the anal-​retentive variety) I think it was probably missing before (I have a faint recollection about it missing since I purchased the car), but I decided to ask the garage about it. Ben, who did the inspection wasn’t in, so Anthony promised to have him call back the next day.
After a day I thought it’d just gone down the way of other garages, losing minor parts and then never being responsible about it. However, Ben called back the next day, asking me what it was and asked me to bring in the car to show him. Now mind you that this is a very very minor plastic lining fastener that most people would probably roll their eyes at this kind of tenacity, and most often would probably just choose to forget. However, after inspecting, Ben said that he probably has extras somewhere, and looked around the whole garage for a box of fresh fasteners to find one that fits. He has won me over with the amazing patience and the smile at the end, even that he may have never lost the screw.
I’ll be going back, and update the review as I accumulate more experience with them. So far they look like a class act already.