Pavilions

Great little grocery store of the Malibu area. Staph is friendly and is familiar with all the «regulars.» Nice little deli, Brandon helped me, and Diane B. Checked me out. The parking lot is small but there isn’t much they can do about that… It’s Malibu. … Also, grabbed some marinated chicken from their meat department– always a great choice!

So if you have been to a Pavilions, then don’t base your expectations on that because this one is just in a world of it’s own. It is a convenience to have when you are at the beach or camping nearby. However, you almost regret going with the issues you have:
* The small parking lot is shared with other shops in this little mall, and the snobby people who go to this one think driving laws and common courtesy don’t apply to them. There is always no parking and you spend more time driving around then you will shopping.
* The staff always seems very understaffed. It’s a crap-​shoot on whether or not you’ll get a friendly response or just a look /​glare.
All in all, you don’t have much in options in this area.

Place is awful. Parking is a nightmare and it is always understaffed. During peak hours long lines and never enough checkers. If they won’t hire more people they should put in self-​service machines.

I visited the bakery today and wanted something from the case. No one was around so I asked the deli guy If he could help me. The store was not busy but he couldn’t be bothered so he called someone on the intercom. 10 minutes later, no one showed so I flagged another guy. He also said he’d get someone but another 10 minutes later, no one. Wow. If you don’t want our family’s business, that’s just fine. I hear Ralph’s down the way calling my name.

There are some very good deals here at Pavillions from time to time but you really have to work for them. They are always difficult to find. They have a nice bakery here with a good selection of baked goods from professionally done cakes to cookies and other sweets. It is in a prime location within walking distance of the nearby neighborhood and my friends and I make many grocery runs here. The staff is all friendly

Parking is a nightmare here most days, most of the time. Selection of dry goods has improved and maybe there has been a slight improvement in produce.
Meat and seafood just okay.
Practically no artisan bread to choose from at 10:30 a.m. to 11:00 a.m. recently.
No La Brea bread available at all on a busy Friday morning.
Wait lines are still ridiculously long. I don’t understand why they can’t manage to put more cashiers on when it’s busy. And why can’t someone put a sign up to let us know that it’s impossible to drive around the back. Every time I try to park back there, there’s a huge truck blocking the entrance. You have to reverse all the way back to the street.
This is the supermarket of last resort.

5 stars for Lorin. Employee of the century! Love seeing his warm smile brighten my day. He is the best aspect to this store and is the only reason I still shop here. He is curious and playful around others!

We used the bakery for our wedding cake abs Pietro did a fabulous job! The cake was reasonably priced and delicious! I highly recommend it if you are looking for a wedding cake in Malibu. The prices cannot be beat.

Store is ok for location since nothing else reasonably priced but would not go here if wasn’t stuck in the area. Cashiers are rude and aloof

Bad parking, old produce, slow-​working staff (some with bad attitudes), and check out lines that are capable of stretching all the way down the aisle to the opposite end of the store. Shopping here is a negative experience from time you pull into the parking lot until you walk out the door.

ZERO STARS TO DIANE B! Short black hair! Racist!
Absolute worst costumer service I have ever experienced. Employee DIANE B. With short black hair is the rudest bitch I’ve ever encountered and is clearly RACIST! I usually never write bad reviews and always see the good in people but this experience made it impossible for me to hold in my anger…

We ordered a birthday cake for our 6-​year-​olds birthday party. It was huge and beautiful. But our 6 year old caught a misspelling… The bakery spelled it:
«Happy Birtday»
just sad. somehow maybe i didn’t expect any better than that.

Parking lot from hell, slow check out lanes, and bad fish — don’t come during rush times and stick to standard packaged foods.
Ug. This market… I want to hate it but it’s the only place close (until last month!) I only come here when I have to.
The parking lot is horrendous! This stupid little lot will give you PTSD. And if you have a larger vehicle during peak hours, I wouldn’t even bother getting trapped in. Their packaged food standard. Me and my family have both gotten sick off their seafood, so I don’t recommend that at all. Usually their produce is decent, good alcohol selection but extremely overpriced. I will say their little flower selection makes me happy when I first walk in. The Starbucks attached is retarded. Nearly Every time I would go they had 1 person taking the order and making drinks and it wound take forever. Also I saw a little dog on a leash in there once and he marked the one of the corner isle ways… EW!!! People, there are just some places your dogs don’t belong, and thats near my food. So unsanitary. I recommend the new vintage market 2 minutes north on pch. It can be super busy and pretty overpriced too, but their great quality and a new large parking lot that can actually handle traffic has won me over.
***funny story — one time I ordered a bagel from the bakery a few years ago. The 2 girls behind the counter were whispering to each other and looking at me while it was heating up. Whatever. Since it was my first time ordering I wasn’t sure if they put cream cheese on it for you or not so I simply asked the one girl if they put cream cheese on it. She quietly walked over and whispered something to the other girl, who then loudly blurts out «I don’t care who she is, she can put her own cream cheese on like everyone else!» LOL I don’t know who they thought I was, but it certainly didn’t make a difference to them. I’m glad to know celebrities get the same rude treatment as the rest of us.

I work in the area. Zuma being Zuma, there are so few places to grab some food for lunch, so I often find myself coming here to pick up something.
Pros:
The staff is awesome. I’ve been coming here for five years and it’s the same people working here. That says something. They are incredibly friendly and helpful. I love them.
Sushi is actually good here. Fresh. Dude will make whatever you ask, too.
You get to see famous people. Sean Penn, Shirley Maclaine, Nicki Minaj, Pink, Tori Spelling (fame debatable), Cheech Marin, Sean William Scott and so many others. This area of town is the hot spot for local celebs.
It neighbors Lily’s Café which is an amazing taco place.
Ummm…I guess that’s it.
Cons:
Parking. Ugh. Depending on the time of day, it can be a complete and utter nightmare. They really need to do something about that. Stay away during lunch time.
High School kids. I don’t mind them so much, but they come here in throngs. Nothing says a good time like overhearing conversations between over privileged high schoolers who drive Range Rovers to school. Stab me in the ears, please.
Want a sandwich? Be prepared to wait 30 minutes in line and then another 20 minutes to have it made. Not very expeditious, these sandwich makers.
It can get very crowded with long lines on the only two registers they have open. They know their busy times, but don’t really care to make our wait shorter. Again, stay away during lunch time.
Want something from the Bakery? You’re gonna have to wait. Bother someone else to page someone, and then wait some more, bother that same person again, and then wait. And then finally decide that chocolate cupcake wasn’t meant to be anyway. Your waistline will thank you.
I come here because there aren’t many options. I love the staff, so it’s not a terrible visit and for the most part it’s just okay. This would not be my choice if I had more options. Options would be nice.

Went there to grab some groceries & we did have to use the restrooms, apparently like many others that where there that day we went. Wow… people it was not hard to figure out where the bathrooms where, once you asked one of the staff. But it was funny watching lots of folks still not being able to find their way after being told clear instructions… anyhow…
The market itself was clean, selection decent.
People w/​common sense… few.
(I know I’m not trying to be mean, maybe just that day there were few)
Quality…decent.
Would I go back… ofcourse. it’s a decent little market.

Nice grocery store. Came here after surfing for breakfast from the deli. The location is clean and the selection is nice. Food quality was good as well. Service was lacking at the Deli Counter. The two gals working there were odd and off their game. They obviously do not enjoy working there and let us know they did not like working there and did not like us by treating us below average in terms of customer service. I am not too picky, as most who know me will tell you, but dear Pavilions, time for Undercover Boss or Mystery Shoppers so you know how ‘Capt Personality’ and her sidekick Corporal Angry are treating your customers. Look, we do not ask for much just shelve the attitude and take it out on someone else. When we first walked into the Grocery Store the nice checker pointed us in the right direction to the Deli Section so we walked up with a smile expecting more friendly people, boy were we in for a surprise. Literally here is the Deli Section opening quote:
«Do you guys need something?»
«Why yes we do. Good morning. I would like to order a breakfast burrito.
*sigh «Ya OK I am kind of busy so you will have to wait»
«OK no problem.»
«So, what do you want again.»
«A breakfast burrito and one of those simply orange juices for $ 1 you are advertising»
*sigh «you will have to go find the juice yourself, we don’t have it here, it’s over in the store somewhere»
So there was three of us ordering, so I won’t stress the reader of this review anymore with the rest of the nonsense, but safe to say it was about the same as the first order. Interesting enough the gal working the check stand was polite and as friendly as could be when we left. Must just be the Deli Section. Dear Pavilions, maybe some training can solve this problem for you all… just an FYI. Hope it helps keep you all in business longer because this was a good breakfast choice for us today and we would like to come back.

(6÷21÷2013; 4pm-​ish) For a Vons in a city like Malibu, I was appalled.
One register was open… ONE. And it was the express lane at that! So being that the lady in front of me had far more than 10 items in her basket, there was no way I could complain because where was she supposed to go.
The guy working the register was a flustered dodo brain while other workers stood around the place twiddling there thumbs, breezing back their bleached blond hair, and thinking about the next wave they were going to catch. USELESS!
I’m from Bakersfield and one of our stores is celebrity-​status compared to this!

had to run here after realizing at the summer beach party that we left our fully packed and prepared diaper bag at home, 29 miles away. FCUK!
anyway, this Pavillions was close enough to mitigate the agitation involved with leaving the party and having to drive here in the first place. it’s close by PCH in Mailibu standards. close to all the other shops and restaurants.
the parking lot is pretty freaking small. i mean like if you drive anything bigger than a Fiat, you’re going to have to reverse out of there. i guess it’s meant for quick Ins and Outs. but, on beautiful sunny Malibu beach days, this place is popping. crazy busy like a Toys R Us parking lot on Christmas eve. oh, and the lanes go one way only.
the store itself, considering it’s a Pavillions, is amazingly tiny. i think i walked in the front door right into the meat section! ok, not that small, but, you get it. like i said, beautiful sunny day so pretty busy in there. no lines at the registers though, i noticed. that was good. aisles were set up similar to my other Pavillions. i was trying to look for the baby section. i did have a confused look on my face as i aimelessly paced back and forth. i made eye contact with the manager or assistant manager or who ever he was with the white shirt. unfortunately, he walked right by me. dang. oh well. no worries, i realize he may have been in a hurry with a strawberry malfuntion or rotisserie chicken debacle. i’m just used to my other Pavillions and Vons employees who, with my big Bambi lost eyes, would’ve probably carried me fireman style to find my aisle. c’est la vie.
i’m really just glad that i found this Pavillions and didn’t have to give my son non-​dairy creamer packets from the gas station in lieu of formula. i’ll take it easy on them, unlike my other Unilocalers. the prices were relatively consistent. maybe a little marked up for the clientele. my rewards card worked and i got out of there with some peace of mind.

This is now the only grocery store on the west end of Malibu. It’s rather small and doesn’t have the greatest selection.
The staff has always been very friendly but its the lack of fresh produce that bothers me. If you are in need of unique ingredients you will have no luck finding them here.
Parking is easy and it’s in a nice shopping center with all your basic needs.
Bottom line — if you are in the west of Malibu and need a grocery store, this is your only option!

This review is based on my last visit here.
Saw that they had the good tasting boneless teriyaki wings I had the last time I was there so decided to get some of those from the hot deli section.
OMG! They need to fire those employees serving up the food. There were only about three people ahead of me & the employees were taking forever to make the sandwiches of the first two so I left!
I bet subway with more people ahead of me would’ve had faster service.