Charter Communications

One person at the counter so I waited for 20 minutes to get assistance. Then I was given 4 cable cards that turned out not to be programmed properly for all my channels, necessitating a return trip. There is no end to how bad this company is, same experiences in Missouri.

Number 1 worst company, hope close down soon. The wifi is not working i make phone call they tell me will send someone come in take look is free, I ask many many time for sure it is free! She say yes on the phone, but after they came check, they charge me$ 60 for service, it is cheating so suck.

Terrible company. I had a billing issue and they were completely unwilling to work with me on it despite being a customer for over 4 years.
For what it is worth their employees are fairly ‘nice’ when you speak to them. They just have their hands tied by ridiculous policies and rules that no one in the entire company seems to have the ability to bend even slightly on.

Charter Cable TV SUCKS. The only reason we use them is we don’t have much choice. Constantly have to Reboot my WIFi. We are watching a program for 1 ½ hours, the the pictures just Stops??? A message come up, Sorry this channel is not available? WTF is that about.
Very aggravating. And, there’s. Not a thing we as customers can do about it.
Unfortunately, I’ve had Time/​Warner, not much better.

Charter is the worst in every respect, except that their employees are generally nice. Other than that, their equipment fails, their insane menu takes forever to actually get you to a rep, nothing, nothing, nothing works well. They transfer you from person to person when you do get someone, and each time they do, you have to repeat your name, #, address, etc. I am shocked they didn’t demand my firstborn child’s shoe size as well. Today, I can’t access any websites, except a couple they cleared for me somehow, because, after years/​decades of service, I have to sign a new service agreement online to be allowed through to see the content of websites that belong to private individuals and public companies — I’ll bet Macy’s is really mad they’re not getting my order because they’re being highjacked by Charter. Charter provided no notice this was just going to pop up/​occur. I don’t want to take the time to read it and I’m sure not signing something I haven’t read — how do I know that I’m not agreeing to things I don’t want to agree to. To add insult to injury, there does not seem to be another internet provider in Malibu. I am about to cancel all service with them, but first I call the PUC to make sure that they can strong-​arm my service this way. If you have choices, do not choose Charter — they will make you tear your hair out…

Ok service, the installer was nice and knew his craft. Only problem is I have been hit with thousands of emails from various vendors who obviously buy Charter’s new sign ups. Phone calls from security companies as well… UG!!!
Internet speed seems good, and phone line is clear. Another problem is lack of customer service and installer service, installer waited over 60 minutes to reach someone in Nebraska or someplace for help with the order, and had to do that twice!

The worst customer service we have EVER experienced. i wish I could give them ZERO stars! Check your bill because this particular office adds on things you clearly said NO do not want it to.

I give Charter one star only because I have to give it something.
They lack any integrity or ethics. They are the bait and switch scam artists of the century.
FIRST, I have been subjected to their predatory phone calls on a near daily basis «offering» me phone service. They attempt to appeal to my being female as a reason for getting said service. I need to protect my family in case cell service is out. When I say I have no intention to get phone service, the pusher decides to say, «Well, when you decide you care enough about your family’s safety, give us a call.» The audacity, quite frankly, they cannot offer «safety» if their lives depended on it. The phone service is dependent on the Internet and cable connection which is ALWAYS OUT.
They offer the opportunity to use your iPad and smartphone to schedule shows on your DVR when you aren’t home. The only catch is, they don’t offer the cable box that they boast about in their commercials. Bait and switch. Get you to go for their service because of the bells and whistles they advertise in their commercials in your area, THEN, when you attempt to use that service, you are told it’s not available in THE LARGEST ENTERTAINMENT MARKET IN THE USA. Really?!
And…the search feature is absurd. When I want to watch Star Wars for example, I can’t just type in S-​T-​A-​R to narrow the search. I have to select S. Then scroll through literally hundreds of shows starting with S in alphabetical order until I find it. Then, I can attempt to select it, HOWEVER, there is no telling what time it’s for, what date it airs. Or which channel the HD or the basic channel. Didn’t know how many shows start with S in English, Spanish, Armenian, and Korean in Los Angeles! Since then, I haven’t turned on the box.
I am quitting my abusive «relationship» with this sorry excuse for a company after less than a month because of its unethical business practices, and lack of any integrity.

WOW! one star is too good for Charter. I have been on the phone with Charter for 4 hours now trying to get my old number back that was transferred without my written authorization to a renter. They can’t do it only if I walk in the office with the old tenant who is no where to be found. They will not be cable of doing anyway since I am not on the account so what is the point. I can’t believe how Charter is even in business. There is not ONE good review. I think after all is said and done who the hell needs a landline or their cable service. Just get a cell phone and Roku and call it a day it’s too frustrating being on the phone with them.
I RESOLVED NOTHING CHARTER SUCKS!!!

I was trying to get around ATT’s data limits and made an appointment with Charter to install internet service. I was told I was going to be playing a flat rate of $ 39.99 but when the installation dude came by, he told me I would have to pay extra for wireless. Even though they recorded our conversation, they would not honor their deal. I asked the installer to leave and called Charter. They were not interested in fixing anything. I wasted a whole Saturday morning waiting for them, only to discover I was conned. So disgusted.

Never have I ever experienced such horrible customer service. I’ve been trying to cancel my service for months. Now I find out I must physically take my equipment to the nearest office roughly 50 miles away to cancel. Fabulous. Because as a single mom working 2 jobs exactly what I want to do with any free time I have is drive 50 miles to drop off the equipment I don’t want. They have no way to mail it in & the guys in the charter truck across the street from my house cannot take it. Of course not though. Why make it easy.
I am so disappointed with this company. From their huge boxes, 1980’s looking guide & horrible customer service I am so sorry I ever left DirectTV.