B.W. Baker Insurance Services

If you’re in Malibu or the surrounding area, these are the only guys I would trust with helping me make decisions and get policies that support and protect my life. This family run business has been around forever and it’s their consistent track record that makes me realize again and again that I made the right choice. Any time I need something new or to make changes, they have been there to help. The Bakers run a great business, with great people. Thank you Baker family and team for protecting my family and livelihood with so much care!

Wouldn’t give Bw Baker insurance anything but 5 stars. They not only represent a great brand & company, but they are all-​around just great people.
The staff is seriously awesome & you can automatically feel welcomed like you’re part of the family just upon waking into the office! I’ve NEVER felt like that before when shopping for insurance.
They helped me know my options & helped me know I was getting the best coverage for the best price I could afford which was obviously extremely comforting. I didn’t feel like they were pressuring me at all or trying too hard to sell me something that I didn’t want.
All around just a great feel, great ambiance, great customer service !! I would never go anywhere else now :)

Thanks so much can for getting me my certs quickly when requested. I can across BW Baker when I needed event coverage and I have been using them ever since.
It sucks to see a bad review from a company that has always gone leaps and bounds over what I needed.
I’ve even revieced refunds and policy adjustments when I said nothing to them in the first place.
The best service experience I tell you about is when they went out of there way for me on a sat night to get certs out to a hotel for a last minute gig. We where not going to be allowed to play until they recieved our proff of insurance.
Again just want to say thank you for the help! Always!

BW Baker was recommended by my buddy for equipment and liability policy while on road. Flo made it so easy for me just to do it all over the phone and she had all the certs sent out before I left for the tour. That blossomed into helping me get the proper coverage for my place and never before even started thinking about life insurance until our convos.
I feel like I’m at a better more secure place financial and wanted to thank BW for the help in getting there.
Last thing is you can’t beat the location so convenient!
Thanks agains for everything will deff recommend to my crew.

My name is Stacy M. I must say The team of professionals that Bart and Wendy have put together is outstanding. Everyone is so customer oriented and polite. It’s also very impressive how organized and detail oriented they are. It’s a pleasure to to be a part of BW Baker Insurance!

Arrogant service and overpriced policies. Stay away.
I’ve had between 1995 and 2015 all my insurance policies with Bart Baker Insurance. During these 20 years, I have a steady worsening in the behavior of the staff, and an excessive rise in policy prices. I just shifted all my policies to another broker, which resulted in savings of 40%, and I’m amazed at how more nicely I’m being treated compared to what I experienced with Bart Baker, his associate Jorge Martinez and their team.
Leaving the Bart Baker insurance agency is one of the best business decision I’ve made this year.
Between 1995 and 2015, I have never cost them one cent with any of the policies of my 2 houses, 2 cars, and with my umbrella policy. I’ve been the perfect client: 100% profit for them.
As Bart Baker’s business has grown, his arrogance and the arrogance of his people have grown even faster than their now excessive rates.
Bart Baker prides himself on being an insurance «super salesman». He gives seminars about how to sell more insurance and is apparently working on a book on this. While he may get an A in sales, he gets an F — for customer satisfaction. Customer satisfaction is not something that is on their radar.
Over time, as I renewed policies or changed existing policies, I noticed that the behaviors of Bart Baker’s associates were becoming unprofessional, rude and arrogant. And I also noticed that when I brought these up to Bart and his key associates, the last thing they wanted was to hear my feedback. They just did not care.
The last time I emailed Bart Baker and asked him to intervene because some administrative mistakes had been made, the only reply I received (at a time when nothing had been resolved) was a flippant: «I totally agree with you, I’m glad to hear this has been resolved»… …“Would you like a glass of wine? What’s your favorite wine?” (Does such answer set a new standard for condescendence, or what?)
After a number of exchanges with Jorge Martinez, Bart Baker’s arrogant assistant, it became clear to me that the time for a change of insurer had come. I decided to shop for new policies for my 2 cars, 2 houses and umbrella coverage.
Surprise – most of the rates I was quoted by their competitors were 40% lower, for comparable coverages. So I switched. Not only I’m saving a bundle on my policies on 3 houses, 2 cars, umbrella, etc., but I am being treated like a customer, something which I did not experience with Bart Baker.
My advice to you: shop around. You will easily find cheaper prices for comparable or better coverage.
But more than price, look for an agency that will treat you right. You will very easily find much nicer, more customer-​oriented, insurance agents.

I’m certain that Kim Hahn of Bart Baker’s Farmer’s Ins in Malibu is the best thing that’s ever happened to the ins. industry! She went above and beyond the call of duty in assisting me with a recent automobile claim when she really had no obligation to do so. My whole family has done business with Bart Baker ins. for many years and we will continue to do so. If you are looking for old school personal one on one service, look no further, these guys are GOLD!