Safelite Auto Glass

Timely, courteous, excellent service… They even performed a few services I wasn’t aware they included — like washing all of the exterior glass AND vacuuming the front of the car. Omar was my guy and he kicked ass.

I had a pretty terrible experience with Safelite. They had to repair my back windshield, and they put in the wrong piece of glass and back latch wouldn’t close. I took it back to the shop and they had my car for over 2 WEEKS because they couldn’t find the right piece of glass. I still don’t understand what was so hard. All I know is that they could’ve had the dealer replace the glass, but they didn’t want to fork over the $, so instead I was left car-​less for 2 weeks. There was no follow-​up to keep me updated, so I had to keep hounding them to find out what was happening and when my car would be back, and I kept getting the run-​around.
When the glass was finally replaced, the replacement part had to be painted but again they were putting up a fight about covering it. After 2+ weeks without my car, I couldn’t wait any longer, so I just took it without the paint job. It wasn’t until ANOTHER week later that they called to say they would cover the paint job. At that point, it was more of a hassle to bring the car back to the shop that it wasn’t worth it. AWFUL