Allstate Insurance: Sharlene Wulleman

My niece just got her license and had asked me to assist her in the insurance quest since I’m known to always find a bargain. After looking online, it seemed Allstate fit her best in terms of price and overall needs. With that said, we had visited this office and from the moment we sat down, felt like we were dealing with honest and transparent people. Sharlene was so kind to my niece and I and was funny and personable.
She fully explained all of the coverage to my niece in a way that made sense for a young driver and we walked out feeling like we were taking care of. Paperwork was done in an expedited manner a and registry runner got the plates very quickly. I was truly impressed with the knowledgeable and friendly staff. If I lived in MA, I would absolutely go with these guys.

As new customers to Allstate, we did our shopping online and were then assigned by corporate to this agent. Unfortunately this firm is truly terrible; I would put the customer experience in the bottom 10 on my entire life, including dealing with any firm for any product. Just think of all the negative adjectives you can and that’s them; be sure to include rude and incompetent somewhere in your list.
The short summary is this agent allowed our insurance to lapse because they repeatedly failed to file the basic initial paperwork for our policy. We discovered this, by accident, on our own — we were unknowingly driving around without car insurance for weeks! The manager hung up on my wife when we requested this be addressed immediately.
We dealt with corporate thereafter to cancel the policy; I do believe the head office was genuinely horrified and deeply apologetic, and mentioned they would have a sit-​down with the agent.
In retrospect, the best way to transfer to Allstate is to pick an agent first, go here:
then work through them. If you don’t do this, the agents have territories so if you live in the vicinity of Malden you will probably get this agent by default. Avoid.