Dunkin’ Donuts

I am a manager of a restaurant downtown and I usually don’t complain much when food service is terrible because I understand I have higher expectations than most. But jeeze this was awful. I’ll give a play by play of my order this morning:
I ordered through the drive-​thru with only one car in front of me. When I ordered the first thing I wanted I was given a total and told to please pull up even though I hadn’t completed with my order nor did I give any indication that I was finished. When I pulled to the window the cashier (named Sham) asked me what I had just ordered… I told her I ordered a #5 with ice coffee and another on top of that. She proceeded to hand me my coffees with no straws and then started to take orders.
After a minute or two she informed me they had no plain bagels (really? could of told me that from the beginning) and asked what I wanted instead. I was kind of irritated at this point because I was in a hurry to get to work and I expressed that I will take anything as long as its quick. I said all of this politely with no hint of rudeness. After they said they’d have the order out I asked Sham if I could please have two straws for my coffees. She straight up ignored me, she wasn’t taking orders and I know she heard me plain as day. So I waited another minute then asked again, can we please have two straws? Again no response. She was just staring towards the front door!
Finally once she gave me my order (after about 6mins of being in the drive thru window) she included two STIRRERS in the bag. I pulled forward and looked in the bag and couldn’t believe it. So I pulled by the front door walked in and grabbed two regular straws. Sham proceeded to give me a bad look so I told her to have a better day.
I will not be returning to this location ever. It’s a Sham (e) because it’s on the way to my work.

I love this place! Princeton always makes sure to get my specific order right and he always greets me with a smile! Great friendly staff! Been coming here for 2 years and I don’t see that changing any time soon :) You guys rock!

Mistakes happen I get that. However, why would a tunafish sandwich replace hashbrowns? While I went inside to correct it the ladies in front of were also having an an issue. Finally left without talking to anyone when the employee stopped me and told me that she would give me the hashbrowns that were apparently sitting right next to her and she said she gave me an extra sandwich because we waited so long in the drive through.
Only reason not a one star is because the bagels were good.

I have a nice experience every time I stop at this Dunkin Donuts. I come here at least 3 times a week, great coffee, great prices and a great staff. Lacey is the best employee, always quick to keep the line moving and very friendly.

I frequent Dunkin Donuts for two reasons:
1. I cannot function without coffee.
2. I cannot afford daily trips to the ‘Bux.
I do enjoy their coffee and it’s cheap. They don’t even charge for syrups. White chocolate + raspberry and almond + coconut are my two favorite combinations. Always with cream and sugar. Always.
The donuts, bagels, and morning wraps are all pretty good as well.
The drive-​thru is quick and they’ve never gotten my order wrong.

I think termites could compromise the structural integrity of my home faster than this Dunkin Donuts can run four cars through the drive through during non-​peak hours. Sweet christ.

Quick, easy and cheap way to have a Sunday morning family breakfast. Customer service is excellent here. Most times we’re greeted by name and generally they know what we’re going to get so our donuts are ready and in the box as soon as we walk in the door. There does seem to be some turnover of staff recently, but maybe that’s just this type of job.

My experience at this location was pretty awesome. I went through the drive-​through to pick up some donuts for my coworkers and the lady over the intercom was very nice accommodating and also pretty funny! They pack them up right away in a neat fashion and sealed the box for me. I never expect much in terms of overall experience when going to fast food and/​or quick service restaurants but I must say if I’m going to visit a Dunkin’ Donuts in the future this one will probably be it.

This place is pretty ridiculous. I’ve stopped by at least 5 times this holiday season in hopes of trying an egg nog latte. Each time I’ve been told they’ve «run out». I find that hard to believe, as I’ve tried numerous times. To top it all off, the speed of this place is a joke. 15 minutes in a drive through? I’m officially done with this location.

The drive-​thru staff didn’t bother to give me a napkin or a straw. Oh and can I have some bagel with my cream cheese? Sheesh.

The Dunkin Donuts in Maitland next to Ace Hardware is THE BEST. I had the best drive thru experience of any place I’ve ever been to. The staff was very attentive and courteous. I asked for my item to be made a special way and they did it and far surpassed what I had expected. I’ll be visiting again soon.

This is where I stop on my way to work when I want to surprise my co-​workers with a mid-​morning pick me up. Food quality is good — very standard D&D.
The staff is always friendly and helpful.
I usually walk into the store instead of the drive through. If there is a line at the drive through it’s usually faster to walk in.
The new location is clean and welcoming.