Dunkin’ Donuts

This place is horrible. I would like to give zero stars. Believe me because I do drive to the next location farther away from home just to avoid the bogus going on at this location in my neighborhood. The staff here has a hard time understanding English. When I went in to order a party to-​go pack of hot chocolate for fundraising event, I asked if they offered it since its not listed on their menu. I was told by the staff that they offer it and its the same as «box of joe». I placed the order along with bagels and donuts and coffee for myself and kids. When the staff rung me up at the register, I pointed out that I’m being charged for $ 19.99 for the «box of joe» as opposed to $ 17.99 as stated on the menu. The staff immediately responded that the $ 19.99 price includes the TAX. Mind you this happens while he’s putting my order in on the register. I argued that state tax is not $ 2 and tax has not been added to that amount yet. Then I was told that if I’m fine, they would give me $ 1 off of my order, I declined no knowing that I’m being overcharged $ 2 on an item and this is before sales tax! Then another staff comes over and makes up some BS excuse about watered down hot chocolate is more expensive than coffee and that the reasoning of it being $ 2 more than the «box of joe» listed price is reasonable. Anywho I left the place without price adjustment. Speechless about how this place is managed. I’m not sure if I should call in the IRS, NJ STATE DIVISION OF TAXATION or THE BBB?! Avoid this place, they are thieves.

This has to be the filthiest Duncan donuts that I’ve been in. Not to mention expensive.
A medium ice coffee is $ 2.99. I live in Wayne and it only costs $ 2.77.
Let’s face it price increase doesn’t pay for a cleaning crew.

This place gets ONE STAR. I ordered an iced skim latte. The two women working there are hands down the rudest two individuals I have ever encountered at any chain. Okay, no big deal, they made my latte hot. I requested they make it over and the woman took the pipping hot latte, dumped it into an iced cup, put a few ice Cubes in it and I burned my tongue. I then requested it be made over. They both started yelling at me and told me I didn’t specify that it was iced. I must have stated iced at least 4 times at this point. They had me waiting over 10 minutes for the drink when I finally said, I’ve missed two busses waiting for my latte. The woman then turned her back and started rearranging the donuts. This is the worst service I have ever received in the history. My latte came out light beige as if she had poured half and half into the latte. Stick to Starbucks on Franklin Turnpike.

Get my coffee here most days… zero complaints. Its a simple job and they do it well and fast. Once every month or so my daughter and I go for a Choc chip mint milkshake… the last 2 times this guy who would like nothing less than to make a milkshake has been our milkshake man. Greeted with a What the F do u want face… practically rolling his eyes when we request what is on a huge cardboard picture… after methodically making the shake, I suggest he pour the extra into our cup… he turns and dumps the rest out, and then washes the blender while we are waiting to pay. Clean after we leave loser. When he finishes cleaning he comes to his side and tells us we have to pay at the other register, as if it was beneath him to take $$$. Dont know why, but I assume he is the owner. Free advice. fire yourself… you are horrible. Btw he doesnt know how to make a decent milkshake… way to much milk… avoid this man at all costs… his only purpose is to suck the life out of you!

I found hair in my cream cheese bagel in the last few bites!!! When I brought this up to the cashier hoping that they woud apologize and tell me that the problem would be corrected, she started questioning me. I am not sure what is more repulsive; finding hair in my bagel or the response. When I asked for a refund the attendent smirked and asked me why I had eaten most of the bagel! I had to show her the spitted out portion she refunded me. Poor trainig, poor customer relations. I will not go to this DD again. I hope corporate takes action. When I asked for the owner, they told me that he comes once every 5 months. I am not sure if this is true but the place looks as though there is no one in charge.

Nice place to sit and have coffee.

Really? This came up on Unilocal’s home page? Do peeps from NJ REALLY write reviews for freaking dunkin donuts? Jimmy Kimmel after your charming governor cancelled the new tunnel to NYC: «Now New Yorkers wil be stuck getting to NJ the way they always did — by getting lost.» Jesus.

Been there 3 times, twice they got my order wrong and took forever to fix it. The third time I was there my friend and I ordered drinks to bring back to work. As is the policy at every Dunkin’ Donuts, if they don’t give you the correct receipt the order is free. The cashier flat out took our receipt and just threw it out. When we brought this up the manager came out and after a short conversation in another language we didn’t understand, he became irate and began berating us about how we told her to throw it out and that «his wife would never lie». This is in spite of two other customers who saw her simply throw the receipt out. We left and will never give our business again. If you want Dunkin’ Donuts go to the one in Ramsey by the Interstate Shopping Center it is newer and managed much better. Or, if you don’t want to make the trip, just go to the 7 – 11 across the parking lot the coffee and donuts there are just as good as DD and cheaper.

Just nope! This place is the worst, disorganized, not attentive, could care less about why they’re getting paid.

They have Baskin Robbins in there.
I can get my quick ice cream fix there.
That’s all I have to say.