Look At Me Pet Styling & Grooming

I had to find a new groomer for my Welsh Terrier named Winston since my previous groomer that I have used for years lost his business. I was very worried… would the place be packed with dogs and chaotic? What kind of crates would be used? Did they only use professional groomer’s? Would they be patient and friendly with my dog (especially since it would be his first time)? Winston doesn’t like other dogs particularly… would they listen or ignore me? Finally, would I have to worry about him coming home with ‘hot spots’! I’m not a ‘nervous nellie’ but I love my dog and I’m his advocate. FIVE STARS!!! First Look At Me works by appointment, so your dog doesn’t have to hang out all day. Winston was a mess and I got him back in two hours. He was definitely clipped and groomed in the ‘welsh terrier cut’ but it wasn’t as severe, angular and sharp as I was used to. He was softer, handsome, ready to show off his stuff! When I went to buy his winter coat everyone there thought him extremely handsome! I like the fact that he wasn’t cut so close. The owner when I arrived definitely understood my concern about hot spots and in fact was gracious, helping me feel at ease. I wasn’t rushed in or out. Winston seemed to enjoy the experience and loved his parting cookie. I was so impressed with there treatment of Winston that I am taking my other dog as well. I explained to the owner that I had a Westie, Mandy, that had recently had a scratched cornea which finally healed after allot of issues. She needs clipped on the face being extremely careful not to get anything in her eye and not to wash her head. The rest of her body can be groomed as usual. I must have been really impressed by how skilful, professional, and loving to the dogs they are as groomers to entrust them with Mandy! Great job!

If zero stars were an option then I would rate them a zero. Nicole never told Carlo that I had an appointment and he acted as if he was doing me a favor by taking my puppy for grooming. I should have walked out when he gave me a hard time. He did not follow my instructions on the haircut I wanted, did not clean his eyes or ears nor pluck the ear hairs. Then he bragged about what a good job he did and told me he was calling Nicole so I could agree with him and tell her, That made me uncomfortable as I did not agree. Then, when I paid, he was slow to give me my change thinking he deserved it as a tip. I had to prompt him for my change. When I got home, my puppy was so traumatized that he was not himself for over a week and stayed away for all of us. This is what this place did to my dog. STAY AWAY FROM HERE IF YOU VALUE YOUR DOG. When I called Nicole to inform her, she denied everything and Carlos even lied to her about how great I thought it was and that I even tipped him. Ridiculous. He gave me a hard time when I asked for a little extra time before I picked my puppy up because I was not informed that it was cash only and had to go to the bank. He said hurry up because he wanted to go home. When I shared my experience with other dog owners, I found that they had similar situations. One will never go back and others heard Nicole screaming at the dogs all the way from the laundromat a couple of doors down.

This groomer came highly recommended from a friend. I called to make an appointment for my 70lbs short haired dog to be bathed. A man named Carlos answered the phone and made my appointment. I asked the price and was told $ 55. This sounded high to me so I again told him it was just a bath and he again told me $ 55. I hung up and made a few phone calls. No one charges anywhere near $ 55 for a bath. I found another groomer that does a bath, ear cleaning, nail trim, and 15 minutes of brushing for $ 27. I called back Carlos and said I was calling to cancel my appointment because I found somewhere that was less expensive. He didn’t even ask my name. He just said yeah, yeah, yeah, while I was still speaking and hung up. Carlos’ customer service skills are terrible. He didn’t care that he was losing a customer. I doubt the $ 55 price he gave me was even correct. I’ve heard Nichole is a very pleasant person and I’m sure she is. Carlos needs to learn some people skills or he is going to lose her customers.

I have been going to Look at Me for 2 years. Nichole is fantastic– and my dog gets so excited as soon as we get out of the car and he sees where we are going. Each time I go, there is always a wide variety of different dogs/​needs, she does a great job with all breeds. It’s a huge plus that all of her services are extremely affordable– great for me since we visit her every 3 months.

If you love your dog as much as I love mine (he even has a twitter a/​c, yes, I am that crazy about him), you’ll be really happy with Nicole. Her love for dogs is apparent in everything she does.
After bringing Cody to a different groomer for his first grooming, I was ready to take up the clippers myself. He came home so traumatized he wouldn’t even come to me for treats. He was like another dog, a sad and frightened dog, between the way he looked, all his beautiful fur was trimmed so short you could see his skin, and the way he acted for two full weeks after the experience. I felt beyond awful.
Yesterday, Cody went to Look at Me and not only does he look and smell beautiful, he’s as happy as ever before. When I picked him up, Nicole had a Cavalier on the table, no noose, and that dog was wagging his tail, looking like he was having a grand time. I’d never seen a dog not looking freaked out during grooming, so I can only assume that Nicole is magical.
Thank you, Nicole, for being the loving, caring person you are and saving poor Cody from my scissors. I can assure you that would not have been a good thing.