Verizon

What a great experience! Matt was so helpful and kind while walking me through switching phones and purchasing an iPad. I applaud his patience during my indecisive moments!

This store and Verizon wireless as a whole has been an incredible experience. The service is personal and incredible and they make the process so easy. Just last week we had two prime examples of outstanding customer service by Tammy. My daughter in Cincinnati needed a phone. I decided to add her to my plan. (we’ll see how that goes) I was in and out in 30 minutes and Tammy had the phone shipped to my daughter overnight at no charge to me.
I mentioned to Tammy that I was having an issue with the charging port on my iPhone 6. The port was clearly loose. I had gone through the tech support with Verizon of resetting the phone even though I knew it was a physical issue versus a firmware issue. Tammy quickly verified the issue and I had my new iPhone 6 the very next business day without any cost to me. After being a Sprint customer for over 10 years I had low expectations of mobile providers. Tammy and the team at this store have turned that opinion around. I highly recommend this location!

This review has nothing to do with this particular store. I finished my contract and switched to AT&T. I got a bill for a few hundred dollars because the person on the phone did not tell me that one line (that had an early upgrade) was still under contract. I tried to explain it was not my fault and Verizion did not care – they wanted the money despite the fact that it was not my fault. Months went by and I did not care that they kept sending me letters and calling. Eventually I talked to one of them again and explained I was misinformed about my contract status and they did not care. All they wanted was my money. It’s been 5 years and I have never paid. I never will. They told me bad info on the phone and I switched carriers – not knowing at the time – never to return.

if I could give 0 stars I would. they have more than enough employees yet when you walk in you can’t get any help. you pass several people at the door or near it and they just watch you walk by and you don’t get any help till some one from across the store walks up to help you. I’ve been there like 20+ times and for various reasons (buy new phone, bringing in broken one, update account info etc) and even when I was buying a $ 600 phone those people wouldn’t even help! horrible floor employees but the ones I have had at the counter and that come from way back to help have been decent. but why am I waiting 15 mins to get help from them when I passed 4 doing nothing? you can ask for help and they put you on the waiting list even if your the only one on it. I avoid this store as much as possible. most of the time they tell you to call their 800 number even when the 800 number told you to come into see a manager

The most unhelpful staff I’ve ever seen. I’m not sure why that store is there. All they tell people basically is to suck it up if they have a problem, nothing they can do, blah blah blah. A guy let me use their store phone to call customer service. Another customer was having the same signal and call-​drop problem as me. They recommended us both to buy a $ 250 signal booster!
Excuse me?
This store and the 800 number were most unhelpful for my $ 150/​month.
I’m switching to another carrier.

Typical setup, but with awesome customer service!!!
I have left so many cell phone stores grumpy as all get out. I’ve been to this store twice: one to replace my boyfriend’s cell phone (which I washed in the laundry) and the second time to try to change plans. Both were painless! This last time a lovely girl named Julie helped me upgrade my Granny phone (whose battery died) to an iPhone and jump from my mother’s plan to my boyfriend’s plan with ease!
We arrived before the lunch time rush, around 10:30 and were helped right away, but I noticed that soon after that the place became packed with folks wanting help. Get there early folks!

The staff at this Verizon Wireless is typically pretty good. Today I had the privilege (please note my sarcasm) of asking for assistance from Raymond.
Please let me tell you about my experience with Raymond. He was rude, looked thru my emails, and told me I was probably having problems because I downloaded an app 8 months ago and was just now causing problems. He then told me it was a game I downloaded and I should delete them — all of them. Um, sir, how about you check for updates for my phone and stop judging me for playing Words With Friends and talking to me like I’m a bimbo.
My best advice: If you go to this store and Rude Raymond offers to help you, WAIT FOR THE NEXT AVAILABLE SALES PERSON!!!