UW Health – Madison Eye Associates

I waited in the exam room for about an hour until the doctor came in to completely dismiss my symptoms. None of the procedures were explained, including the eye dilation, so I had no idea that it was happening, let alone what to expect. The nurse who checked me in tried to go over my medication list to confirm it, but was so woefully uneducated on the simplest meds that I needed her to show me the screen so I could explain it to her.
And that’s just the medical staff. The front desk has a favorite word to the tune of «I don’t know». Why is doctor calling me in? Don’t know. What is the procedure? Don’t know. What is your location? Don’t know. They can’t even talk to me about their own address.
I’m actually frightened by their incompetence. I was lucky they know where the eye is.