Uno Pizzeria & Grill

Was so looking forward to some shroom pizza and a visit to UNO. The only time we get it, is when we hit the Dells or IL. This visit really sucked and was super disappointing.
Walked in. Waited at the host stand for 5 min. I get it the host was busy. He was sweet and eventually seated us. Thank god he got our drinks. We sat there for about 15 – 20 minutes before our server finally came over. She just seemed really non chalant and we asked to order. She was like, oh ok. After sitting there for that long we knew what we wanted.
Pizzas were okay. Seem to take awhile for two little pizzas. The número UNO had hardly any meat on it. The shroom was good. Our server asked if we wanted to box it up to go because it looked like we had our hands full with our toddler. We were both like, no, we’ll eat it here. Our toddler was just hungry. He did spill his milk. I asked for some extra napkins. Those came way later.
I asked for the tab before we were done. Again, that took forever. we had our card out she left and then sauntered back. Everything just took a super long time when it didn’t have to.
I usually tip even with bad service at least 10 percent, but this service was just terrible and the inference of asking us to box our food up and leave was just the last straw. Maybe it wasn’t meant that way, but it was the last straw. There were kids acting worse than ours with spilled milk and no napkins to clean it up. Yes, we cleaned it up after the 2 napkins finally came .
Such a disappointment!

Pulled into the parking lot with a friend on 2/​14, around 1pm and all the signs were gone, no cars in the lot, it was dark inside and the doors were locked. Can anyone confirm whether they are still open for business?

We went there on Monday found out they were closed. Not big deal we went somewhere else. So we tried again today Tuesday and it was slow so we figured it would be pretty fast. We got seated right away but didn’t see our server for at least 5 minutes. Not even someone saying I will be right with you just to acknowledge a table. Being a server myself for over 10 years even if you are busy you just let the table know you will be right with them. Our food came fast and was good but my husband didn’t get steak sauce and she didn’t come back to check. We were done eating and the server was no where to be found. We could not get a box and finally went up front to pay. We just ended up leaving the left overs there because we were not going to wait.

Can’t complain, Uno’s pizza crust is to die for. Love it!
I hadn’t been to Uno’s in years, but I took my mother there because I had received an email from them with a take out deal — buy one pizza, get a second pizza for $ 5 (takeout only). We went on a Sunday around 3pm and wasn’t greeted when we entered. Decided to sit at the bar and have a drink while we waited for the pizza to cook. The bartender knew of the deal and assured us we could order ANY two pizzas. We ordered two medium size pizzas and enjoyed our drinks. Got our to go pizzas and our bill. $ 40!!! ??? We asked for an itemized receipt and noticed that we were charged for a large pizza. When we inquired, the bartender told us that the deal was only for large sizes. Not what he told us before and not what we ordered.
Also, «large» pizzas are small in diameter. Thankfully the thick (and delicious) crust sorta made up for it. But two drinks and two pizzas with a deal was not worth the price.

Update– This Unos has improved.
Lunchtime service is fast and Very Friendly. Almost as delicious as the buttery crust and fresh tomatoes.
Salads are crisp, even if dressing is average.
All in all a solid lunch place. Very affordable.
The atmosphere is cozy and good for talking with colleagues. Lunch meetings away!

Went there for dinner and split a pizza and pasta with my girlfriend. We started with a garden salad which was brought to us with the wrong dressing. Then when we got our pizza they brought it to us on the wrong crust. Our pasta was below par as well. After being disappointed with those entrees we decided to order a pizza to go which we waited an extra twenty mins for, when it arrived it came on the wrong crust again so I said something to our waitress who instantly put the blame on the cooks when our receipt said original when we I specifically requested multigrain. My girlfriend then decided to talk to the manager about the poor service. When she came back our waitress Jenny came over she rudely apologized for the service and didn’t take responsibility for her mistakes on our orders. We have been to UNOs many times and had been highly satisfied but this appalling visit left us with negative feelings towards UNOs as a whole.

They’re really trying hard to improve. Wild mushroom Flat bread was best flat bread I’ve had in a long time. 2 choices of flat bread, we chose 9 grain. Salad was Ok. They made a great effort to making sure my order was completely accurate. Appreciated it. Keep it up

Teenage host was unable to help me navigate the online menu to figure out food allergen information (I usually check out new places online before leaving the house, but we decided to stop spur-​of-​the-​moment). Nice kid, but please learn how the company presents allergen information for its customers so you can answer our questions and instill confidence in the dining experience. We moved on to another restaurant. Diners with food allergies proceed with caution; staff might not be the best in helping you make wise choices here.
P. S. In response to the comment from Uno’s below, let me further explain: at the time of my visit, I hadn’t had a chance to check out the website because we stopped last-​minute, so I was using the kiosk in the restaurant to obtain allergen information. The teenage host was unable to answer questions or be of much assistance when I had clarifying questions about the process because Uno’s allergen website/​kiosk is not as intuitive in its design as other restaurant chains.

I hardly ever give reviews but felt this needed to be said. Hopefully UNOs will fix the problems they see in their reviews. We live about 40 minutes from UNOs and try to get there whenever we can. Our entire family loves deep dish pizza. We always get 2 so that we can have leftovers for the next day.
Today we stopped in and ordered 2 pan style pizzas, Chicago classic & pepperoni. Got home and sat down at the supper table to a pepperoni pizza and a black olive/​green pepper pizza. Imagine the disappointment driving all that way and then only being able to eat one of the pizzas (kids won’t eat black olives & parents can’t eat green peppers). Very disappointed family tonight.
So my experience prior to this was about a month ago. The restaurant was busy for a Sunday afternoon. It was raining so everyone was inside. We put our name on the wait list and decided to sit in the bar. The bartender didn’t acknowledge us. She was too busy talking and joking around with the waitstaff. We waited 20 minutes before our table was ready and no drinks. We decided our visit today that we would order pizza at the wait station and go sit in our vehicle so we wouldn’t have to sit in the bar. We didn’t want to risk another disappointment.
I think we will be searching for a new pizza restaurant. Sorry UNOs.

Came here for dinner with my daughter on Father’s Day. It was a beautiful evening so we sat outside on the patio. Noise is sometimes an issue here, as the patio is situated at the front of the building on a busy street. However, they do have thick shrubbery to block the rather unattractive view and buffer traffic noise. Service was very good; we had an obviously young waiter who appeared to be a complete novice. Despite his lack of experience and knowledge, he was attentive, found answers to our numerous questions and brought everything out in a reasonable timeframe. My salad was enormous and flavorful. I would have liked almonds or something crunchy on top, but was otherwise very satisfied. My daughter had fish and a couple sides and was happy with it as well. We redeemed a $ 10 off coupon which was a nice bonus. That, combined with the lovely weather and good food made for a great night.

The food was great. Deep dish pizza is my favorite and I was so happy to find that they served it! However, our waiter was horrible. He never took our dirty appetizer plates away when our meal came, he never offered us refills on our drinks… We had to ask for everything ourselves… I would hesitate going here again just solely based on service. And the structure of the building is awkward. We were seated upstairs and it was this little crowded compacted room. The table next to us was less than an arms length away so it was really uncomfortable trying to get out of our seats.

I went with a small group because they were advertising a «craft beer night».
Apparently, «craft beer night» means four easy-​to-​find local beers that are always on the menu… are on the menu. Except for one, which they were out of. This is mildly irritating, but not a disaster or anything. Just a forewarning to anyone else who might be drawn in by false advertising.
The «event» also involved half-​off appetizers and 50-​cent wings, which were pretty good, according to the people in the group who ate them.
The main problem was the service, which was really, really bad.
Except for one young black guy (sorry, I didn’t catch your name!), who was great, everyone we interacted with was some combination of clueless and rude. It was very slow, and the waiter didn’t know what was on the menu or how the specials worked. This would have been fine if he’d been more assiduous about figuring it out and getting back to us, but he wasn’t.
Everything went way downhill when we tried to pay and leave.
We got the wrong check three times, with long stretches of time in between and the first two massively overcharging us for the food and drinks (more than $ 20 for 15 50-​cent wings?). When we mentioned this to the waiter, he stared at us in confused silence, then tried to argue that the check was correct.
When we spoke to the manager, she was snippy and aggressive from the beginning of the interaction. The third iteration of the check was still incorrect, but we had been trying to get out of there for close to an hour, and none of us wanted to keep dealing with the manager. I’m usually a 30% tipper, but I left nothing.

I always avoid giving bad reviews on Unilocal.I know the impact a review can have on a restaurant, and I respect the level of hard work it takes to be a server, bartender, or manager at a a place like this. So I don’t like to write things that affect people’s livelihoods in a negative way.
Sometimes though, experiences happen that are really irritable, and it deserves mentioning to warn others or the establishment that they need to work on improvement. I’ve gone to this location quite a few times over the years, and usually it’s FINE, but nothing special. The experience I had tonight was not acceptable for service.
I met my Dad at the restaurant at 7:30, we were going to celebrate my brother’s birthday with dinner with him and his girlfriend. My Dad said the hosts did not approach him at all when he walked in, and him and other customers had to get their attention to put a name in or find if a table was available. When I got there, the place wasn’t that busy, pretty typical dinner service. I grabbed a seat at the bar with him, and watched as two bartenders circled around the bar but ignored us, mostly talking to themselves. The bar isn’t very big, this was just the first sign of poor service. Eventually I had to raise my voice and say excuse me to one of them, and was able to get a beer.
We get seated at our table, everyone is in good spirits for my brother’s birthday and happy to see each other. We’re talking and looking over the menu, and waiting for our server. And waiting.. . Finally after 10 – 15 minutes he comes by, doesn’t seem to be fully aware of what is going on around him, and awkwardly takes our order. He was mostly friendly during the course of the night, but as time goes on he just doesn’t seem to know how to do his job. He rarely ever checks up on us, and everytime he does he’s forgetting things; napkins we asked for, doesn’t bring any plates with the appetizers, etc. We ask for plates for them, and by the time he brings them we’re finished with the food. We order a deep dish pizza for the group, and try to get the largest one they have.
We’re talking, but noticing that the time is ticking by. We’re waiting over an hour, with barely a sign of our server. We flag him down and ask him if he could check on our food. We then see him start bringing dishes out, to mostly what looks like tables that came after us. He comes by and brings us a dish we didn’t order, and it turns out it’s for the table next to us. All the while, there aren’t many tables or people in the place, so I’m really confused as to what his confusion is. He’s looking around the room even when he doesn’t have food on his tray like he’s unsure of what to do. He comes back over in a few minutes and tells us the kitchen’s backed up and it will just be a little longer.
Well, about an hour and a half or more after we order we finally get our pizza. It’s cut into 6 slices for 4 of us. Needless to say, 2 slices get left basically for no one, and it’s just more frustration on top of the service to beginwith, especially being that everyone is hungry by now. The waiter seems oblivious to the fact that there’s anything wrong with how things have been going, and while he’s gone I go up to the front and ask for a manager. The guy I ask says he’ll go find one and has a deer in the headlights look on his face like I just asked him something crazy. He goes to find the manager, comes back and says she’ll be right out. I wait for 5 – 10 minutes, and no one comes out. I tell him to just forget about it as I’m here for my brother’s birthday and would like to spend time with him and at this point it’s just unnecessary. I was hoping we could get some kind of discount on the bill and I could explain how our night went so far.
Well, finally we get our bill, it’s expensive and no comps. My Dad and I ask to have it split in half, the server seems confused but says ok. He comes back and says he really wasn’t sure how to do it, and we have differing amounts. We pay, finish talking and leave.
Sorry, long rant over. Bottom line, UNOs you need to seriously improve here. Extremely disappointing and a bad capper on what we were all hoping was going to be a nice evening for my brother. He works long hours and we don’t get to see him very often, this was a real shame.

HATED IT. RUDE and incompetent waitress. We walked out after 15 minutes. She spilled drinks and didn’t apologize OR clean up the table. We had to ask for silverware upon getting our appertizer. She returned 5 minutes later and said. sorry you have to wait until they WRAP the silverware in the napkins! I said just bring us some FORKS. She ACTUALLY GRUNTED and said something under her breath. I slammed down the menus and said WE ARE OUTTA HERE! And made a HUGE scene as the hapless manager followed us out the door. BUH-​BYE!

This place is amazing! Good food and great service! It was a slow night so the bartender played trivia with us. They always make us feel welcome!

In college there was an UNO Pizzeria not far from campus. I have fond memories of amazing pizzas and the famed chocolate chip cookie in a deep dish pan. UNO was the best, especially since Old Chicago put too much whipped cream in places it didn’t need to be.
However, if this is the state of UNO, I can see why it has closed in multiple cities. The spinach artichoke dip was mediocre at best. The signature UNO pizza was lacking in toppings and size. AND the signature birthday cookie is no longer! Now, the birthday treat is one of their mini desserts and I could find a better brownie in the Hostess aisle at Target.
Besides the food, service was really great! They were attentive and friendly. If only the food hasn’t had me wishing we had chosen Old Chicago instead.

There are many choices for lunch including salad with all you can eat soup. The rest of the lunch specials are on the back of the menu. Eventhough this is a chain, I wasn’t sure that they’d cater to a fast lunch crowd.

I have been here twice and am a big fan. Once boyfriend and I stopped in after shopping to have a beer, the other time we had drinks and the spinocclli pizza. Both times we sat in the bar area.
I have no complaints about this place. It’s quick, the vibe is great (in the bar area), and the food is served hot and delicious. The staff is friendly and we enjoyed ourselves.
The only qualm I have is that the serving size isn’t very large so you’d have to buy a few pizzas if out with more than two people.
A good place to come for dinner and drinks with friends or a casual date.

We weren’t really impressed. The service was fine, but the pizza wasn’t very good. We got the Margharita and the basil was all wilty and dry. We probably won’t go back even though we live within walking distance as there are better pizza places in town.

Stopped here on Sunday night with a friend. I hadn’t been to Uno’s in more than 15 years.
We ordered 2 brews and a Numero Uno pizza — classic deep dish with tomatoes, peppers, onions, sausage and pepperoni. Server was friendly and professional — he did a great job of checking in on us throughout the meal.
The problem was with our pizza — it was ice cold in spots. My dining pal explained that the pizzas are all kept frozen and reheated to order. Really? But it made sense, given the ice crystals that I could still see between the crust and the toppings…
Our server took the pizza back to be «refired» and returned about 10 minutes later. It still wasn’t piping hot, but it was better.
The pizza was good, but the frozen spots were a bit troubling. Price was on the high side as well — $ 19 for a deep dish that barely fed 2 people; brews were more spendy than other places.
Interior is nice, but the bar is quite small. I’d imagine it would be an uncomfortable place if you were waiting for a table during a busy night.