Sun Tan City

If I could rate this company a 0 star review, I would. I have tried to cancel my membership 3 TIMES in the past 6 months (apparently none of them worked, as seeing I was charged for using my membership totaling in $ 130) and when I was finally able to cancel I wasnt given any of my money back or store credit.
correction: theyve stolen over $ 200

Very upset with this location tonight. Due to unprofessional employees. Talked amongst themselves and some friends that came in to tan. Did not clean a bed even when I asked. The one girl was doing nothing!
Will do all I can not to go to this location.

The location is very easy and the beds are always clean and nice. I didn’t give it a higher rating because the staff is very touch-​and-​go. Sometimes I go in there and have a 45 minute wait for what appears to be no real reason. Other times I get in there super fast and the employees are amazing.
I see now we can check in on line which is helpful. Should eliminate some of the problems.
Now that I have a membership it’s much easier, but i almost stopped going before I started because they wouldn’t let you go longer than ‘recommended’ and three times I went I didn’t even get a base tan because they only let it go 12 minutes on what seemed to be old lightbulbs.

Great staff, clean environment, awesome app BUT they only have one «instant» bed and there is always at least a 40 minute wait time for it. They need to get more instant and fastest beds and maybe another versa spa.

I recently got 12 months tanning for 120.00. Great deal! The employees here are very nice and helpful. Like having an option to schedule ahead of time via a computer and app. :-)

Ouch, my teen daugher, wondering why her checking account was so empty asked me to check her balance… after buying a month of tanning, Sun Tan City continued to debit her account, for several months, before we caught it. I called and was told that «oh since she didn’t sign an agreement we should be able to give her a refund»…WHAT??? Who does that? $ 43 bucks a month, no signed agreement? «oh she should have called and cancelled»…cancelled what? Now I was offered to extend the months… um, no… have a gift card… um, no… or perhaps in a few weeks I might get a check back, but I need to call and check back on the status of the refund… wow. Pay cash, do NOT give these people access to your plastic.

Quite honestly Sun Tan City is lucky I have to give at least one star because in my opinion they don’t even deserve that. The waits are long, the staff is slow and minimal. After complaining to the manager and calling the national customer service center I cancelled my account. Or at least that what I thought I did when I called and yelled for 30 minutes. Apparently the rep I spoke too didn’t take that as me canceling and instead they have continued to charge be $ 33 every month for nearly a year. My options at this point? You can come back and tan or have an in store Glo card to buy any tanning products you want. Seriously?! $ 400+ dollars of charges for services I never used. Crap, Crap, Crappy Company… run with your wallets in the other direction.

My last comment was filtered, even though I left legitimate feedback. So I’ll soften it up a bit. The one good thing about this place are the constant deals they have. Other than that, I recommend checking out a different tanning location in the area. There is a major management/​staffing problem. Customer service doesn’t seem to be too important here. If you’re told to wait 5 minutes for a bed, expect to wait 20 if not more.

The only star is for the one competent employee and the equipment. Even if your bed is ready it will still take at least 30 min for anyone to clean it and even worse for the spray tan. I have emailed the company directly 3 times instead of leaving a bad review and finally heard back the last time. They gave me credit to use for upgrades but I have the highest package and could not use it towards products. Kind of pointless annoyed and about over this whole company! Don’t sign up if you haven’t yet! By the time you get into a bed you are just left annoyed and not relaxed at all.

I like to tan before vacation and had a pleasant experience tanning at Sun Tan City last year so decided to go there this year before vacation. Not sure if they are under new management but this year was a totally different experience.
Like the other reviews said, the salon is clean but there isn’t many places to hang your clothes. Also nothing besides a towel to clean up with. All in all, not a huge deal for me.
Here are the real problems for me:
1.) I chose the «faster» package specifically asking about the stand up bed. The employee told me this was the only package that included the stand up bed. It was more expensive than the regular package. On my second visit to the salon, I was informed the stand up bed had been broken for awhile and wouldn’t be repair for awhile as the part they were waiting for was on backorder. It’s really upsetting to me that I was «sold» the upgraded package without the employee saying anything about the bed being broken. Bad business.
2.) The «up sell» the employees use EVERY time gets old. On my initial visit I was sold a very expensive bottle of tanning lotion. They had a promotion that included some free moisturizer. The next visit the employee asked me what I was using for tanning lotion and then went on to try to sell me «something better.» Is that saying the bottle I initially purchased the day before wasn’t good? Why does the salon sell is then? The employees «up sell» with every visit. I get asked EVERY time if I want to upgrade my tan that day for $ 5.95 or if I want to buy a «better» lotion. It’s fake and annoying. There was a line one night and the employee rotated between asking «how is your day» and «doing anything fun tonight» and then «what type of lotion are you using» and «how about buying some moisturizer to extend your tan». Lady, there is a line and it’s 8pm. Move along.
Lesson learned. After my one month is up, I will done with Sun Tan City. Next year I’ll go somewhere else.

What the other reviewer said is very true. I went to the Fitchburg location and same problems with extras. The place is clean but there are no mirrors and very few hangers and places to put your clothes, stuff, etc… Very, very minimal. No wipes, sometimes no towels. Overpriced but what really killed me is the staff. I’ve ben going there for about a year and while some of the employees are super nice, there are a few that are awful and make the experience UNPLEASANT in any way they can. I regret that I have two months left on my membership.