Rock Auto

I ordered a OEM AC delco air filter for my grandpa Buick, and the part is thicker than the original filter, which would not allow the intake box to close securely.
So, I reached out to
to return and refund my purchase and their position is, «we will refund you for the part, but not the shipping.»
I have never done business with any other company that will not back up what they sell.
This was my FIRST and LAST time I will buy off Rock Auto.

I ordered Moog 81 045 rear coil springs fo my 2006 Toyota 4 runner V6 with 4.0 L. My mechanic installed the springs but i noticed a clunking sound when hitting a bump. The springs will not seat correctly due to small bottom lower end of the springs. I returned the springs without the original box with parts number on it bec i threw it away a big mistakes on my part. Rockauto said they cannot refund me without the part number with original box but will replace it (the springs came in two boxes) the inside box has the part and picture on it. Then with so many email back and forth they told they cannot replace it. They asked me to ship to me the oarts that i returned. It is ridicuous to ask me to send it back to me when the parts dont even fit my 4 runner.
Be very judicious when buying from rockauto, they maybe have the lower price but horrible customer service. I will not buy from them again.
I bought a lot of parts from them prior to this problem. I rather buy from a reputable vendor who cares about their customer.
So please be very very careful, you may have saved 10% but will cost you 100% when something goes wrong.
I called the tech support and told me they never received a complaint about Moog 81 045 fitment for ’06 T4Runner.
I posted a question on our forum based on this type of coil springs if there is an issue. Read below links.
They will not let me skip no star to post this review, so i was forced to click the one star against my will.
Prior to this problem, I purchased a lot and grusted them. but with the awful customer service they lost my business.
If they need my help I can do lean six sigma for this company to improv

Never again, wrong parts in box. Killing me on time to save a few bucks.

Ordering parts for my car was difficult. They sold each side of the cover separately so had trouble finding the other side, especially when there is no description and the picture was completely different.
So I emailed them about it, they said it was in their error and will correct the mistake. There was 2 other parts that might be the correct ones, they never answered the question.

Ordered two sway bar end links of the same part number from
.
They were slightly cheaper than my local store that was out of stock.
Arrived promptly but the two identically numbered parts were different.
Different overall lengths, different sized bushings, different thickness, different finish.
These parts impact handling and should be installed in like pairs.
Contacted Rockauto to ask if I they can send me two that match, or if they could send me another and have me return the one that does not match, or what they suggest. They essentially suggest that I go pound sand. They tell me that they can not ensure that any two parts of the same number will be the same as they are made by different suppliers but say they should both fit. They do not apologize for the inconvenience and they offer for me to pay for return shipping as well as the original shipping as they will only refund the item price if I return these non matching parts which were sent. They seem to think that it is my fault for ordering from them and not that it is their fault for sending mis-​matched parts.
Six emails later it became abundantly clear that they simply do not care and so I filed a a complaint with
and called my credit card company to resolve what is the simplest of issues.
Who needs this?
Why on earth would any auto supply shop think it is ok to ship mis-​matched products purchased in pairs is incomprehensible to me. Why they would choose to argue about it rather than simply offer to replace the item or give a full refund is simply pathetic.
This experience has taught me to appreciate my local Napa, Autozone, AdvancedAutoParts stores all the more. Not just because I can usually get the parts the same day but because you can see the parts before you get stuck with miss-​matched and local stores allow you to return items without penalty. The couple of dollars savings that Rockauto might offer will cost you much more down the road because of their miserable customer service. I suggest that you avoid this headache and by local.

«Beware of Rockauto. I had a very bad experience with this company. I shipped my steering rack to them for rebuild per their advertisements in the nsx forums. I paid $ 300 and After a week or so I was told that they could not rebuild the rack since they need the tie rod. I insisted that I need the steering rack rebuilt since this has been tested by 2 specialize shops that it needs rebuild not the tie rods. So after all those wasted time and money I was notified yesterday that they are shipping back my steering rack and that they will give me a partial refund. I believe these guys are a joke. Don’t waste your time and beware of Rockauto.»
If you have doubts with my review Google rockauto review and you’ll be surprised that most of them are negative .
A recent check with BBB or Better Business Bureau reveals a staggering 240 complaints in a period of 3 years. Over 110 complaints last year alone. This must be a world record for most business complaints!

Purchased a motor mount for my 2002 Volvo S80. Between 6 months and a year later the rubber bushing completely dissolved making this car unsafe to use. The company only offers a 6 month warranty which I can understand for normal wear and tear but this is a defective product that creates a safety issue and should be acknowledged and corrected.
I can’t imagine how many cars on the road right now driving with defective parts bought from them.

Bad customer service. Deliberately held up orders to charge more money… bad news

This place continues to send out damaged parts so disappointing! I warn you to not except anything that is shipped before you inspect it. The will stick you ! There packaging Sucks and they will try to blame the trucking company it will take 90 days of you fallowing up with them and at the end you get burned. Good prices sucky parts and service!