PetSmart

We scheduled an appointment for our mini pinscher for a basic grooming appointment. When we arrived, we had to wait a while because things seemed to be very slow moving there. I have no clue what happened next or why they made this assessment, but they refused to groom our dog because they said that «it seemed she could be aggressive.» (?) All she was doing was smelling around the front area where my kids and I were standing! She has never once been aggressive towards anyone, family or visitors to our home or on the street. We even have a 2 and a 4 year old at home who play with her without aggression issues. It was almost like they just didn’t want to groom her, which doesn’t seem to make any sense, but they did have a long wait prior to talking with us and had others waiting behind. Maybe they overbooked and were looking for an excuse to lighten their caseload for the day, but it was a very unprofessional and frustrating experience.

Selection of items for large birds is almost non-​existent, reptiles are housed together, when everything out there tells you they shouldn’t be. Bearded dragons missing legs, toes, feet and tails because there is like 20 of them in one enclosure. Watch out for their crickets… they carry illnesses that can be passed to your pet. Fish dept… eh nothing spectacular, quite a few dead ones floating.

I called the west side Petsmart to ask what medicine to give my Betta Fish that had raised scales, loss of color and a swollen body. I told her the raised scales on a Betta are sometimes referred to as, «porcupining». She proceeded to tell me she had absolutely no idea what I was talking about or referring to, when it came to raised scales on a Betta Fish and had never seen or heard of a symptom like it. I asked if there was someone else I could ask and she said no because she is the Manager!
If you want your Betta Fish to have any chance of surviving a bacterial infection, DON’T get advice from the west side Petsmart.

This is a solid place for pet grooming. Kris in the grooming salon is my favorite.

I feel compelled to write a review of Petsmart’s grooming salon after reading the negative reviews. My dog mainly goes in for bath/​furminator brushing/​nails but I’ve always been very satisfied with the results, and the groomers working in the salon have always been professional and friendly and very kind to my dog. Rates are reasonable and appointment times are flexible.

We took our dog to PetSmart for grooming 4 years ago for his first haircut. We really went there because we didn’t know where else to go. I didn’t feel comfortable taking him to a complete stranger working out of their home, the grooming services at our vet clinic were much too pricy, etc. I liked the idea that I could watch our dog’s grooming if we felt so inclined, how could they possibly treat our dog poorly if we’re watching? Yes, my irrational fears include my dog being mistreated by a groomer.
We of course went for the Top Dog package which includes, «special» conditioner, nail trimming, and teeth brusing. I have to say, we were so pleased with the outcome, we’ve been going there ever since.
One time our pup came home with a chunk of hair missing from his side. The groomer was unapologetic and didn’t explain how it happened. Another time they left the hair above his eyes a little longer than we like. Overall, he comes home looking clean cut and adorable every time. We really couldn’t be more pleased with PetSmart grooming, we’ve found no reason to go elsewhere.

We’ve been here a few times for various pet supplies when we are in the area or Mounds is closed. They do not carry the dog food we use (Eagle Pack), but have most of the main brands, and a good selection of grooming tools. We bought our kong zoom groom here by request of one of the helpful staff and love it for our lab/am.bulldog mix.
We took our dog to get a professional bath, nail clipping and ear cleaning by the groomers here and were satisfied. It was our first time not doing it ourselves. Our dog came out with shorter nails, loose hair gone, and smelled nice. Not sure how they do on other grooming aspects as our dog is pretty low-​maintenance in that department. There were about 6 groomers working there at once, and the girl who took down our information seemed clueless, but the others seemed great.

I was very happy with my Petsmart experience. I wanted to buy a pet for my (highly allergic) boyfriend as a birthday present. After much deliberation and about a zillion questions, we (the Petsmart girl and I) decided that a tortoise would be a perfect match – unlike the turtle that I had originally considered. In the four or five trips made to do research and buy the supplies for his «tortoise condo» we created, I found that three of the employees we talked to were very knowledgeable on the subject. They were super helpful and patient with us. I also went to another local pet store twice, it seemed pretty ghetto and no one even approached me to ask if I needed help! We’ll be Petsmart frequents, I’m sure!

LAZY groomers!!!
We took our puppy to this Petsmart to have her first grooming. We requested and were charged about $ 45.00 for a full grooming. When we picked her up over 4 hours later, we were told, «she was too fussy to get her body groomed, so we just did her face, paws and hind area». This being our first encounter with dog groomers (we’re new pet owners) we figured this was par for the course — she’ll be better next time.
About 5 weeks later we took her back and again requested a full grooming. This time, we also brought photos of how we wanted her face to be trimmed. Somehow the unpleasant attendant convinced us into some sort of additional «special» shampoo/​conditioning package. Another 4 hours later, we returned to pick her up and we were again told that she was too fussy to have her body trimmed and all they did was her paws, hind area and her face. Despite the fact that we brought a photo of the exact same breed of dog — same age, same size, even same fur color, our beautiful puppy looked as if her face had been trimmed by a two year old with a pari of dull kiddy scissors. This time we were charged $ 57.00.
Today, we brought her to Rufus DuMonde and discovered what a REAL groomer can and will do. Not only did they do a beautiful job on her face (referencing the same photo we had taken to Petsmart), they gave her entire body a trim. We were told she wasn’t fussy at all and that she was very interested in everything that was going on during her grooming session. Her session was only 2 and a half hours and the cost was only $ 42.00 (we tipped them $ 20.00 because we were so happy with their work).
Suffice to say, this was a real eye-​opening experience for us. This Petsmart grooming department is horrible and we’ll NEVER take our puppy back there. In fact, we’ll never go back to any Petsmart again.
BE WARNED.