Mr. Transmission

BEWARE! they lie. They remove your transmission without consent to trap you and do unauthorized work. If you have a similar complaint please email or call Attorney Jill Thrash at 423−834−9365 or

Please avoid Mr Transmission at all costs! We were horribly ripped off and were shocked by the lack of any type of business integrity. It turns out our 2005 Pathfinder had a very well known defect that is actually a recall by Nissan. Instead of telling us that when the tested the fluids and found out they took apart the transmission then called to tell us it would be over $ 4500. We didn’t agree and googled the issue. It immediately came up and we found out about the Nissan recall. We told them at that point not to do the work and we would pay for the tow and diagnostic which they said would be $ 750! The initial quote they gave us for the total repair was $ 950, then it went to $ 4500, and now that we were using them since they were being dishonest they wouldn’t release my car without us paying $ 750. Such a disappointing experience since we were referred there by Firestone (who we usually go to for small things and who will no longer be recommending Mr Transmission). Go anywhere else, it can’t be worse than be charged for having nothing done.

How on earth does this place have a good review on Google, with the BBB. etc???
I went to get my car fixed after it was towed from their partner company, Dad’s towing. They are fine. I’ve used them before and have had no problem with them whatsoever. But as I was saying, I went to get my car fixed and they said all I needed was a simple tune up.
So I am waiting and waiting and after a day of waiting I finally called and found out they closed a half an hour before.
A simple phone call would have been nice to let me know it wasn’t going to be done today.
So I asked the guy who picked up the phone, «I thought it was going to be done today?»
He responds with «was it promised to you today?»
This time I was dumbfounded. I was told that a tune up was going to be done on my vehicle. A job like this job shouldn’t last this long.
I told him «it was not promised to me today.»
He says «well a timing chain is at least a 2 to 3 day job».
I was even more dumbfounded because this was not what I authorized or was even told to be done to my car.
The next day, I get my car back but it is shaking like mad. It was not doing that before it broke down.
So I go back and tell them the situation and the guy behind the desk goes and decides to look at it. By this time it is going on 5:30 which the day before I found out was closing time. I can tell he wants to go home so he asked if I can leave my car overnight again. I said sure.
So the next day I am pretty upset so I go for a run and run to the building. After over an hour and a half of waiting, he finally comes out and says, «well, it is still shaking but we replaced all of the spark plugs and cables again. And it doesn’t do it once you start to really put the gas on».
They checked to see something else and said the compression was low and the third chamber.
They said it would cost even more money because they have to take the head gasket off and it’s money that I do not have.
So I told them «it wasn’t running this way before you you guys worked on it».
He says «well when we started working on it, it wasn’t running at all».
So from my, the consumers, point of view, they believe making a car able to run is a good job. No matter if it runs like crap.
So I am left with a $ 400 bill and a piece of crap car that I couldn’t sell even if I wanted to. After three days of dealing with this company I am very upset. There is a Jiffy Lube four buildings down. I spoke with them and they are super nice and they said they would even do it $ 150 cheaper. Next time I will go there, and I suggest you do as well.