Mr. Appliance Over the Mountain

Mr. Appliance over the mountain in Birmingham, Al came fix my washer that was leaking from underneath. The tech showed up and diagnosis the problem and said it was going to be 306 dollars to replace the drain pump. I also asked the rep for an itemized bill and couldn’t provide one since they have codes for tasks. Thinking I already have to pay them 80 dollars just for the service call, and was told the part was probably 140 dollars, I went ahead and authorized him to show up between 1 and 3. He never showed up or called. So I was curious and called a local appliance part store here in town to see how much the part was, $ 80.00. So I canceled the rest of the order, and also found out it was ONLY 3 bolts, 2 hose clamps, and an electrical connector. They were going to charge me an extra 220 dollars for 30 minutes of work!!! How can you say the 80 dollars goes toward the repair! Seems like the repair/​sales reps have a commission based pay scale to make money off their repairs!!!

While the office staff did not disappoint, I would not recommend this repair service. Their tech was late showing up, suggested fixing things I had already had checked elsewhere (things that were not broken!), and then ran my dryer with the vent unattached and blew dust all over my laundry room. He also left marks on my wall when he tipped it over. The dust and lint was left under the dryer when he left, rather than cleaned up, as promised. I emailed, filled out an online survey and a phone survey, to let Mr Appliance know about the problems, but they were not responsive, and never got back to me. My suggestion: find someone else, Mr Appliance doesn’t want your business that bad.

They were very nice, professional, and knowledgable. They came out the next day. The technician answered all of my questions and was very clean! The price was very reasonable! If I ever have the unfortunate pleasure of another one of my appliances breaking I will definitely use them again!