Merry Maids

They started off doing a great job cleaning my house. After 3 months, they stopped trying and just moved things around to make it known they walked in the door. They left hair in the shower, toothpaste in the sink, and crumbs on the counter. They emailed a reminder the first few months that they were coming — it mysteriously stopped getting sent. One time, I only knew they were there because they charged my credit card.
The worst part is that I called to ask for the reminder to be sent — that never happened. I called to ask them to do a better job cleaning. No one returned my call. After 2 months, I spoke to Jeff and asked him to cancel my service. A month later, I had to call again to demand to be cancelled and to get my key back.

We used merry maids for about 9 months, they would clean our house twice per month. Occasionally, (rarely and depending on the person sent to clean) we’d get a thorough clean of our home. However, the majority of the time corners were cut and areas of the house were skipped entirely. Sometimes it would take the person 4 hours to complete the job, and sometimes it would take the person 2 hours. There was very little consistency in the service which finally led us to terminate the contract. I did not feel that I could trust that the employees sent to our home were doing an honest job. Merry maids is way too expensive for the quality of work provided. I would not recommend this company. If you are thinking of trying them out, I would make sure you are home while they clean to ensure they are doing all that was promised when you signed the contract.

Hired Merry Maids Madison to do a total move-​in/​move-​out cleaning of our one bedroom, 800sq. ft. apartment after we had moved out. Also had them clean one room of carpet (master bedroom, rest of the apartment was hardwood). Charged almost $ 400. When quoted, my attitude was «You get what you pay for.»
Returned after cleaning to do walk-​though with management. Place was not clean. They hadn’t even opened the door of the coat closet next to the front door to clean the floor inside of it!
Walls were not cleaned at all, floors were not very well cleaned.
On the plus side carpet was fairly clean as were the appliances.
Definitely would not recommend. I’d have to say total rip-​off at the prices they charge. Probably would have been better to hire the person from Criagslist who would have done it all for $ 150.00

My maid’s name was Yesenia — she was the most enjoyable person I could have asked for them to have sent to my home to clean it. I paid $ 230 for a 1 time deep clean, and she did everything I had asked for when I called yesterday.
Yesenia spent about 50 minutes on my kitchen, then about 30 minutes on my bathroom. Vacuumed my entire apartment, picked up stuff that was on the floor, made my bed, and dusted everything.
I would definitely use their services again in a heartbeat.

Total rip off! 220 bucks for them to come vacuum, mop, and wipe the counter tops! I could have done that myself. I spoke to the manager, Dana, who is not reliable and does not stick to his word. Said he was going to send someone back to dust and still hasn’t called or set it up. Every time I call To speak to him he is conveniently «out of the office». It cost 220 for two (actually a little less than 2) hours for minimal cleaning. Very disappointed and still waiting for my phone call back after a week and a half and several messages. My advice: find a different cleaning company for your home or business.