Madison Gas & Electric

Great phone service & support. Friendly, quick and helpful at sorting things out.
Even when I was out of state for personal reasons, I called MG&E, said I didn’t forward my mail. The kind midwestern voice on the other end never missed a beat; «Oh ok, no problem. You’ve always paid on time», they put a note in my file that gave a generous extention, though I ended up not needing it.
Along with phone there’s an online payment, mail (old school), and pay in person at various places. The automated credit-​card bill payment line adds a $ 5 – 6 fee.
They also have a solar program if you have a roof. Now, if those surges could be taken care of… or is it just my building’s messed up wiring and routing?

I typically don’t write reviews but I just had the best phone call with a MG & E representitive I had to come and rave about it.
Upon calling the customer service line I was directed within (quite literally) 2 seconds to a very friendly representitive who was very helpful and informative while I was trying to change my service location.
Keep up the good work MG &E customer service.

Look there are a number of things I don’t like about MG&E as opposed to Alliant Energy. I used to have Alliant now I’m with MG&E but you must join the Budget Monthly Plan. It works for me as my summer months cost more but my winter months are less. By paying the set amount each month; when I use less than the Budget amount, I receive a credit.
An annual assessment is provided each year to decide if your BUDGET amount will stay the same, go up or down. You get to choose if you want to receive a refund check if there’s a credit or have it applied back to the account.
Should you consistently go over the monthly BUDGET amount, at the end of the fiscal year for you and during the annual assessment — they will increase your new monthly payment to the average of all your months but you won’t owe anything for going over.
What I don’t like: there’s no such grace period like Alliant to pay your bill before you know it they will actually report a late payment to the credit bureau. What you say, everyone does that? Even worse. That doesn’t make it right just because everyone does it. And if you are going to do it then report every month that’s paid on time to boost the score!!! #ijs.
Overall, customer service is good and friendly. But make sure to bring in your bill to cut down on seeing different people at different stations or standing in multiple lines. Oh! One time I paid in cash after they closed and the representative didn’t steal my money and actually applied it to my account. I had to send her a Thank you card.