M & R Sewing and Vacuum

The customer service you receive at M&R is first class. The staff is honest and helpful. They are always willing to do whatever it takes to make sure the customer is satisfied.

Be cautious when getting replacement parts! I telephoned to ask if they had a specific bobbin case for a Singer machine. I telephoned in the specific model number and asked if they had the correct part in-​stock. A friend in Madison was going to pick it up for me. She picked up the part and then telephoned me to say the part didn’t look at all like the picture I had sent to her. Well there was a reason for that, they had sold her a bobbin case for a COMPLETELY different machine.
She returned to the store while I telephoned them to say they had not sold her the correct bobbin case, and again ask provided them with the machine make and model. They assured me that they would provide her with the correct part when she returned. They provided her with a case that looked like the one in the photo — BUT not the right part number for my machine. Not even a close number to the accessory part needed.
Now I sit an hours drive from Madison with a part and a machine that are not usable. Thinking I’ll just order the right part online…
Annoyed

WOW. Nice people great service. I recently moved to MSN with my not so old Miele vacuum but I have a hairy dog and my vacuum was very clogged and I could not get it unclogged. I brought it in and in 5 minutes they happily cleaned it out and my vacuum works like new again. AND they did not charge me. They could have and I would have paid but they said not a problem. They get my business going forward and I will tell everyone I know about their awesome service. Way to go.

This is based solely on a phone call. My sewing machine was acting up and needed it fixed ASAP. I called and spoke with a woman who said they were booked out until the end of June (a little over a month away) for cleaning and tune-​ups. However, she gave me a few troubleshooting tips and explained what to look for that might be causing the problem. She was very patient and informative and I truly appreciated her kindness. Plus, it saved me a little cash and time! Will definitely be using them in the future.

******NOTE ******* GOOGLE Map Location WRONG *********
This store is a little tricky to find and the google map information is wrong. It has been reported but no correction made. This store is located in a small strip mall on the south side of Odana, at the T intersection of Research Park Blvd. It is west of Pink Poodle and east of Odana Antique mall. It shares a lot with the Nile Restaurant. Sells Bernina and Baby Lock machines. Staff helpful.

Any store that has a black cat as the store cat has to be cool and this is no exception The owner here is a fabulous man really. For my Mom sewing is her life she is older and is losing her sight and the remaining sight she has she loves to sew and he really understood. He is a very busy guy he treats me and my 30 buck repair as important as a sale of a 1000 buck machine. Many times My mom has brought in her machine and he has fixed something for a very minimal charge… ok people they just don’t do that anymore. This guy is a swell person he just is period!
Product wise he also has a nice line of green products to clean, sprinkle absorbs smells/​odors from cats. I bought the powder made from spices and herbs to sprinkle on the carpet. I am tired of the stuff with all the chemicals and this one I could recognize all the ingredients. M an R also sells cool vacuums and when I am in the market I will be going here because this man can fix stuff I will not be going to a box store where you have to end up getting a brand that is mostly plastic and breaks. He sells more upscale European brands and really the prices are really good. He also sells reconditioned vacuums he has fixed. Some of those older ones are the really good ones that can survive a nuclear blast.
So if Mom or Grandma has a sewing machine that needs to be fixed come here. they sell new amazing machines Bernina Babylock they have classes here too! Great gift for someone to give them a class :) I would buy a machine or a vacuums from this guy because he is a HONEST man hard to find in this day and age. He is not out for the buck he helps people with good service and advice on their machines. I myself work in sales and I really have an eye for liars. I just do not like them. This guy I like he is a good person. Go visit the cat his name is Oliver :)