Knuckleheads Tobacco and Vapes

I have been a customer at knuckleheads for quite some time until recently.
My last experiences there were nothing short of awful. (SEE EDIT BELOW)
I recently decided to quit smoking and wanted to try a vape pen as a transitional for that.
While I was talking to the guy, and picking out what I wanted (which was about a $ 100) purchase, the guy walked away from me to go talk to a girl that just came in. so he walked away from his sale and a customer with money on the table. (At least he came back)
Anyways, I ended up buying the product that he said was so great and popular and blah blah.
Turns out when the product is defective they can’t do anything about it. And they don’t have replacement parts to fix it cause they haven’t been able to get them in for weeks. And they don’t know when they will.
WHY WOULD YOU SELL A PRODUCT THAT YOU CAN’T STAND BY? Or at least take it off the shelf until you can get replacements, or let the customer know maybe?
EDIT: The (owner?) Has gotten back to me and was very apologetic about the entire situation. From a salespersons point of view, I can see where he is coming from. (As much as you all think, the customer is NOT always right, and I may have overeacted a bit). So because I can see that they DO care, and are willing to make things right, I have changed to 3 stars until I do go back in again.
Note: if you are a smoker, maybe get some nicotine in your system before writing a raging review :)

This place has a huge selection of glass. Everything you could imagine. The prices were kind of high. But you kind of expect that in Wisco. The weird thing is they make you show id and sign in to some sort of ledger. Im not sure if they are sharing this information with anyone.

It’s a small place, but you can’t beat the customer service. They’re always super helpful and do not waste your time. They get to the point and help with your selection. However, they also are not pushy. They let you look without interfering if you tell them that you’re just looking. They don’t stare at you as you browse either, which is a definite plus. Many times small stores can make me feel uncomfortable because I feel like they’re watching me. Not the case here. They are really chill. This is my go to place.

Stopped in yesterday for the first time. The guy working there sold me the wrong thing, which I didn’t realize till I got home. Called the store back and the same guy told me they had the right product there. Went back to the store and bought it. Came home and realized it was still the wrong thing. Emailed the store but haven’t heard back yet. I’ll update my review and give more stars if they get me the right product and give some consideration for my hassle. Hopefully sales staff will be better informed. The guy was nice and all; he just kept selling me the wrong thing and now I’m out $ 40 for stuff I can’t use.

Stopped in with my partner so he could get some nicotine juice for his vaporizer. We happened to go on black Friday and there were good sales going on. We were immediately approached and offered assistance.
They had a wide variety of VJ juice and my boyfriend was able to find some unique, locally made ones that he is enjoying quite a bit.
The selection was great and everyone was friendly.

Walk-​in humidor was well-​stocked though I did not detect the familiar «closeness» that a humidor’s humidifier creates. A broad selection of top brands was available. Prices ranged from about $ 5 a stick (for low-​end brands) to about $ 18/​stick for top of the line stuff. The median price range was about $ 7 to $ 10. The staff seemed cordial though a bit distracted and not particularly helpful. I would probably only resort to this shop on a «plan B» basis.

Knuckleheads has a eclectic staff that usually knows their stuff well and will be happy to share their opinions on their products, presuming you don’t come in on a day when they’ve got one of their more gruff and unwelcoming employees working the register. I can really appreciate the guy who went on a long rant about how his favorite rolling papers were the best ever and why you should choose certain lengths and thicknesses of paper. I don’t appreciate the guy who hates his job and, when I ask for recommendations, grumbles and says «I don’t know. Do you want it or not?»
The selection, while somewhat limited (no bongs, for example), is pretty good for a shop of this size and is by far the most reasonably priced on State Street. I haven’t really found a headshop anywhere in Madison that sells truly good glassware, which is surprising for this city. But I can vouch for the fact that there are some great cheap accessories, cigarettes are reasonably priced, and though government interference thins out the selection all the time, they still maintain a respectable variety of brands.

Terrible customer service. Super unhelpful. I don’t care what they sell. Plus parking is a pain.

The cigars are pretty damn near dried out. Some of their better ones are marked up a bit too high. Really? An Arturo Fuente Hemingway Short Story for 11 bucks?! Tasting Room has them for about 7. Consider than the walk in humidor isn’t well maintained, it’s certainly not worth the extra $ 4 they charge for a relatively short/​quick smoke.
The staff is nice, and they have a pretty good selection of smoking tobaccos and wares, but they gotta do something bout dem see-​gars.

I go to Knuckleheads to buy some hookah coals and flavors. Everything is fine, just usual rudeness/​swearing/​whatever, until I get rung up and he sees my last name.
Manager: «Are you German? Your name looks German.»
Me: «The name’s German, yeah.»
Manager: «Ich bin ein Berliner! I am a jelly doughnut.»
Me: «Well, maybe he meant to say that.»
Manager: «When he got shot his head did explode like a a gushing jelly doughnut. Good thing Jackie was wearing pink.»
Me: «Oh, that’s terrible.»
Manager: «Too soon? How about a Holocaust joke?»
Me: «Um, I think I’ll leave before you break out the Holocaust jokes.»
Manager: «What do you call a black Jew? …At the back of the oven.»
I returned the items, saying I wouldn’t give money to a store that tells its customers jokes like that. He refunded the money, but wasn’t apologetic.
Go to the Pipefitter instead for a nicer experience. You won’t have to worry about whether or not you’re giving money to skinheads.