My kids and I went roller skating at Insanity Complex in Madison. My kids we’re beginner skaters and needed the assist bars. We had to wait for an hour for someone to return an assist bar so my kids could skate. They took turns using the one assist bar we could get. I spoke with the manager, Ollie who stated several of the bars we’re broken. I explained that my kids could not skate without them, he didn’t care. I left a message for the general manager, Brenda. I received a call a week later from Brenda’s assistant, Lauren(if I remember correct). I explained our experience during our first visit to the facility. She stated, she would talk to Brenda and call me back. She never called me back! This is how this company treats their customers!