Hallmark Mitsubishi

I used to work in the car business and I can honestly say there is no better place to buy a car. Evan Lemons and his guys took great care of me! The new Outlanders are AWESOME!

I made an appointment to get my oil changed for my Mitsubishi using their online system. I never got a confirmation but I used to use a similar system with another dealership when I had my VW and I didn’t always get a confirmation. So I went at the time I put for my appointment and when I arrived one of the men told me that they probably wouldn’t work on my car unless I had an appointment. I told him that I did so he went and checked then had me talk to the person in charge of the appointments. She told me I didn’t have an appointment and I told her I made one online. She then told me that she doesn’t get those emails and because of that its wasn’t in her computer. I then asked why do you have this system if you don’t use it to make appointments. No answer. She then proceeded to tell me that I could come back the next day and she would put me in for an appointment. I looked at her and asked so you aren’t going to work on my car because I’m here and I thought I had an appointment. And she said no that the mechanic was too busy. I have never been told no for a service that is a mandatory need for something. Its like going to the doctor because your sick and them saying the doctor won’t see you because you don’t have an appointment. Needless to say I walked out and will be going to the Mitsubishi dealership in Chattanooga from now on for all my maintenance.