Floor360

We got our carpet, floor tiles, and glass shower tiles from Floor360 and could not be happier!
Autumn was our designer consultant and she took her time to put together an elegant pattern together for our shower. My eyes sometimes have a more ‘caviar’ taste than what my budget allows, but Autumn introduced us to a happy medium that didn’t leave me feeling as if I were compromising. She genuinely wants you to love the product and does not try to upsell their most expensive item on display.
We did go and pickup one of the tile orders ourselves from their north/​east warehouse, and there was a small miscommunication with the delivery, but I can’t fault them since it was during a snowstorm and was eventually cleared up with a couple of follow-​up phone calls.
Pro Tip: if you are using a contractor, go through your builder to get their builders discounts.

I’m so happy with the customer service and the wood floor product from Floor360! Courtney was so professional and helpful, and really heard me when I explained the type of wood flooring I was looking for, both in function and the overall look. I did not utilize their installation, but all other services that I did have were second to none.

I was so impressed by the service we recently received from the Floor 360 team. A customer of ours had a cracked glass tile. I contacted the owner and he had a service rep contact our customer quickly. They made the repair at no charge and kept me posted the entire process. This was above and beyond what I expected. Our customer was very impressed as well. A great big thanks to Floor 360 for amazing service!
Kayla Storlid
Kayla’s Custom Cleaning, LLC

We worked with floor360 as a preferred vendor for flooring and tile at our newly purchased condo in Madison. Some of the vendors we worked with were not the best, but floor360 was the worst to work with hands down. We ran into numerous problems throughout the process in working with them. During the design process, we discussed our style and what we were looking for and we did not receive any recommendations that we liked. We didn’t mind that we ended up having to design our entire unit ourselves, but in the end, floor360 took credit for the design of our unit and wanted to take pictures to put in their marketing materials claiming how well they designed our unit. Also, during the quoting process, the prices that we received changed based on bundling different materials and tiles together. For example, after they had already quoted us for just the tile in our master bathroom, they told us that unless we bought our hardwood floor from them too, that the original price they quoted to us for our bathroom materials would be going up. When we finally decided to stick with them and place our order, we ran into additional problems. We experienced delays with our order and certain materials were not even ordered at all. We had to wait for them as they were on back order and the installation ended up taking a lot longer than we originally expected. On top of everything, some of the installation work in our bathroom and with our hardwood floor was very poor. They had to bring back installers a number of times to finish up repairs. And, we ended up having a ton of extra material that was in excess of standard overage materials needed — and they made us pay for this material and wouldn’t accept giving us any money back. Throughout this entire process, we never received a sincere apology or any effort toward making this right for us. For most of this process, we worked directly with Courtney Brunker and I would never recommend working with her or floor360 on any project. There are many vendors out there and I am sure that any of them would provide better service than floor360.