FedEx Office Print & Ship Center

I just wanted to pass along my thanks & kudos to the FedEx in East Madison (3906 E Washington Ave, Madison, WI). My husband and I own a small woodworking company and frequent that location very often. Mark is my go-​to guy. I can’t say enough about how much I’ve enjoyed working with him! Mark is always readily available, willing to help out (whether it’s opening doors, carrying packages, etc). He’s always got a smile on his face & I truly appreciate all of his help. My husband, Jay, & I started our business in Nov 2015 and were new to the «shipping-​world». When I first started coming to FedEx, Mark took the time (on several occasions) to offer up suggestions & ways to make things easier for us. Mark even went as far as to help me pick out a printer so I could print labels a lot faster/​in bulk vs. printing everything in the store. Those little things — while I’m sure didn’t mean much to him — meant so much to us & really helped out our business (saving time/​money/​headaches). That said, my husband and I are moving out of the area in a couple weeks and we just wanted to pass along our sincere thanks to Mark and his team (Lynn, Eric, etc). Everyone at that location is so sweet, helpful & it makes our deliveries that much more of a positive experience. Thanks, guys!

Excellent and fast printing service (same day)! Went above and beyond to deliver precise decal printing to my liking!

If you’re desperate to get some printing done because your ink jet is fried or really need something custom, this FedEx office will get the job done, kind of.
My wife and I went to this office location to get printing done for a board game we were testing for a friend. We had to print a tiled board on 6. 8.5×11s, as well as, around 20 pages on different pieces of colored paper. I ventured out to get the job quickly, and to use many of the supplies at the office location.
We were helped immediately by an employee, and I gave her my thumb drive. The drive contained around 10 files we needed printed with directions (paper size, color of paper). What turned into a quick trip turned into an hour long ordeal. Essentially the employee didn’t know how to use the computer and kept failing to tile our larger file. She couldn’t even get it to go to the printer.
By the time I finally had my stack of papers in hand, many of the files had been printed improperly. After standing around for an hour waiting to get the computer and printer to work I just wanted to leave. I paid for the pages and left disappointed.
Next time I will be trying a different print shop or doing the job myself.

When I was finally helped, the employee told me that my package (to be picked up) was not at their location, even though I had called ahead to confirm that I was going to the correct location. Additionally, despite having a tracking number, she was unable to help me find which location the package was at. She informed me to try the location down the road (she said that she was pretty sure it was there), which it was, but I didn’t enjoy the wild goose chase.

Although when I got there, the package I’d come to collect hadn’t been dropped off, I was given very good service and further information. All 3 employees working greeted me when I came in. Well done.

It’s rare that I Unilocal somewhere that’s not lovably local. Even more rare that I have something nice to say about FedEx. But I do. Because Nancy rocked my socks off today when she packed my goods and got me out of there quick, cool and collected (usually I’m cursing having ever step foot in a FedEx, but those are all on the West Coast… maybe it’s different in the Midwest?).

i needed a quick color print for a project and when I tried to use the color printer kiosk it would not read my flash drive. I went home, got another flash drive, and tried again. It read the drive fine but stayed on the «generating preview» screen for 15+ minutes. Even though it was 10 minutes before closing, and they were already pulling their drawers, the gentlemen in the store took my drive to his back computer, read the file and printed what I needed in a flash. He apologized for the problem with self-​service printer and stated he would reboot the machine to try and solve the problem.
The exceptional customer service far outweighed any problems with the equipment.