Enterprise Rent-A-Car

When buying through a third party things are always difficult. Long story short, Dale is an awesome person. I enjoy his service and his positive attitude especially so early in the morning!

Wow — quite the rude encounter at Enterprise Rental at Madison Airport. Usually really like Enterprise because they care about having happy customers and take responsibility for when they are not fair in a situation. NOT this time! Where are the Madison manners?!?

Very nice accommodating firm. .
Best.
SC.

Typical Enterprise. No complaints, but nothing above and beyond.

NEVER have I been stranded at an airport because a reserved vehicle was unavailable. I arrived in Madison — on time — with a confirmed RESERVATION made through Enterprise’s website. I waited at the counter for over 5 minutes while the agent talked to a co-​worker or friend on the phone. When she was done and I handed her my ID and credit card and told her I had a reservation she said «that won’t do you any good» «We are out of cars». I asked how long of a wait and she said «maybe an hour — -maybe not until tomorrow». So having traveled thousands of miles today, I am now stranded at the airport. She offered no options — -no taxi service, etc. NOTHING… and on top of it she was RUDE and offensive in her handling. She took great delight in informing me that there were fourteen others waiting in front of me that also didn’t have cars.
Fortunately, a travel companion had a reservation with HERTZ who handled his reservation professionally and quickly. I got a ride from him to my hotel and will deal with this fiasco tomorrow morning. You can rest assured I will NEVER RENT FROM ENTERPRISE AGAIN.
Awful does not begin to describe tonight’s experience. She’s one heck of a good will ambassador for the Madison area.
Word of advice — if you think your reservation with Enterprise guarantees a car, guess again. Cancel and go with a reputable company

This is a shout-​out to Matt & Ashley at this location. They are awesome! On a super cold day when it was already dark & snowing, Matt completed my rental agreement, put on his coat, went outside to get my car & then drove it around so that I just had to hop in. Ashley is also super nice & helpful, and was able to assist me with a larger car when I needed one. I hope corporate is reading these reviews, because the Madison location of Enterprise is doing it correctly! Thanks Matt & Ashley!

Big plus: the baggage claim is RIGHT next to the rental car stations. WELL DONE MADISON.
Big minus: you have to walk to a giant, hard-​to-​navigate parking lot to find your car/​rental company. Recall that 6 months out of the year the weather can be COLD.
Edge: friendly staff. Even though they sneak a cig on the walk from the desk to the lot. Gotta keep it real.

Thanks for making a great trip even better — quick, caring service and a free upgrade to a great Jeep Patriot that we really enjoyed. Enterprise is all I’ve used for years and I don’t see myself ever changing. Rare that service in your business is this good.