Enterprise Rent-A-Car

Beware when u make your reservation, when u get there they tell u doesn’t has what ever u reserve I came here we a reservation already for a mini van and they tell me like nothing is going on that they don’t have any van, suck I hate this company

I was told I would be picked up. Before I got that far I was first told they don’t pick up because of staffing problems. They said they only have 2 people working at the time yet I spoke to three separate people after being placed on hold multiple times. The next excuse was they can not pickup after 4 pm. It was 3:20 at the time. The last excuse was distance. I haven’t even told them where I was at yet. Finally they agree to pick me up and a car was on the way at 4pm. Sat outside for over a hour and no show. I call back, after multiple calls and letting the phone ring for 17 mins 32 secs they finally pick up. They immediately placed me on hold and 43 mins later I hung up because it was 30 mins past closing. I complained to the 1800 number and was called back by the regional manager. I was finally picked up at 7 pm and got my rental at the airport.

So, first off, walked into the site and it reeked of smoke and Bath & Body Works.
Clerk is helping a woman, after 30 minutes of flirting with her after finishing her reservation, he finally asks us what we’re there for, and continues with her.
Finally, another clerk comes in and asks us what size car we reserved. We never saw her again.
The girl finally leaves, so the guy decides to help us. He says we need to pay with a credit card, even though policy says a debit check card is fine. We don’t even have a credit card. So then, we downgrade (apparently credit is needed for the premium options) and use our debit card.
He then asks to see a pay stub or bill, which no one carries around with them. Pull up my email and show him 10 receipts from utility and other bills before he accepts that. Then, he asks my spouse for his Drivers License, work badge, supervisor name, and three references. Because asking for our first born might have taken longer.
Ridiculous amount of hoops to jump through.
And then, they make us pay upfront, when the site says several times you won’t be charge until you return it, AND they put a $ 150 hold on our account on top of the payment.
Skips these fools, pay the extra $ 50 for Hertz.
Bad service, criminal policies, and awful stench to stay in for hours to convince them to let you get a car.
Go to the airport to Avis or Hertz.
Skip Enterprise.

Great customer service. I got the car that I reserved. 2 problems though, 1… I didn’t have a utility bill, they accepted a wireless provider bill. I assumed they were checking to make sure the address matched my pay check stub. No, they were checking to see if I had a past due balance. This was absurd in my opinion. My 2^nd problem, I reserved a full size car, none were available when I initially came in and I was going to have to get a mini SUV, after processing the paperwork one became available. I feel that if you reserve a car in advance that style should be available. If not, that’s will somewhat create a detractor esp. if you do not like mini SUV ‘s (in my case). Overall though this location is great.

I guess I got what I payed for.
Staff was friendly, but I had to wait in line for an hour and ten minutes to reach the counter and start the rental paperwork. Then after the paperwork was done there was another wait for them to wash a car even though I had a reservation.
The car they provided smelled bad and the inside windows were filthy making it difficult to see. I was going to have this car for a week so I stopped and bought some window cleaner, paper towels and clorox wipes. The interior windows looked like they had never been cleaned. Oily brown film that took several attempts to get clean. Same thing with the Clorox wipes for the other surfaces. Also pulled some chicken nuggets out from under the seat.
Yuck! Will look at other options next time.

I arrived at 1215 on a Saturday morning to pick up a van that I made reservations for a week… a $ 700+ rental. I got to the door and with 5 employees behind the counter And stood behind the locked door being shouted at they are closed. Finally an employee came to the door and opened it to tell me they were closed at 12 and there was nothing that could be done to pick up the vehicle. And said «enterprise is just like a resturant when the doors locked we can not serve anyone.» …really?
Finally I asked for a manager… who was sitting behind the desk, never identifying herself until asked for… She said there was nothing she could do because she had to get out of there. It was not until another employee said they could transfer the rental to another store that was still open that she did anything… wow! Good idea. Thanks for the help finally. Great customer service. Not.
Will never rent there again.

I’m solely basing this review on customer service alone, and that’s enough for 5 stars. The attendees are extremely professional and polite. They will greet you as soon as you are through the door, shake your hand when it’s your turn, and say «I am so-​and-​so and will be taking care of you today.» It’s a subtle way of dealing with customers but it speaks volumes.
One time, they upgraded my compact car to a luxury mid-​size for free (not sure if they just ran out of compacts or not). And other time, the shuttle bus was a little late getting back and my flight was less than an hour away. The manager promptly took it upon herself to shuttle me and my coworker back to the airport personally, and was genuinely happy to do it.
I know it’s not in an ideal location (off-​terminal) but honestly doesn’t take any more time than a rental place in the terminal. You still have to drive the distance either yourself or ride in the shuttle so it’s the same amount of time.

I have rented here a few tImes they were a little overwhelmed tonight and slow but they have the best prices in Huntsville I will still go back

This is the only car rental company at Huntsville Airport (HSV) that is not on-​site — no counter, no cars, just one sign inside, directing customers to a shuttle. Once outside, there is no sign for the shuttle pickup, although its a small airport with a small curb area — so wait where the hotel shuttles pickup. You should have their phone number handy to ping the shuttle driver for a pickup. As with any car rental offsite, be sure to also have the address and GPS ready since there are no signs to their location anywhere around the airport.
My first rental was new Sorrento with 400 miles, and I next swapped for an old Focus with 40K miles. Their cars are hit or miss, but they have a good variety of cars exotic to rental fleets — Challengers and Fiat 500’s. The staff and shuttle driver are nice and friendly, which is always a plus.

The reason why I give this location, top billings is the fact that they help my father a lot when he was visiting out of town. Not only did he rent a sweet ass car, but they drove him from the airport to their location, and then help him find directions to my location by tagging along to make sure he get to the place where I was at. I give this location, top bills. Plus, little known fact. They are a huge supporter of doughnuts! :)