Engelhart Motorsports Company

I ordered online an Indian motorcycle belt buckle, license plate frame and a T-​shirt from Indian motorcycle. The order showed that the items were shipped from Engelhart Motorsports.
The belt buckle was chipped and therefore damaged. The license plate did not fit the california license plate on my Indian motorcycle. I did not see that I had but 30 days to return the merchandise when I received it. This is as much a bad review for Polaris/​Indian motorcycle as it is for Engelhart.
For the sake of fairness, the t-​shirst was nice and I have not had issues with other orders I have made in the past with indian motorcycle.

I was very unimpressed with Engelhart’s service center. I called from work one day because my engine light came on on my Victory motorcycle and got the feeling I was a great bother to the person I was talking with. When I asked if they would be able to plug it into the diagnostic reader I was told yes, but it would cost $ 60 or so just to plug it in! I was about to head out on a big trip so I decided it was best to know what was going on so I set an appointment.
When I got there for the appointment I met a tech, and told him what was going on. He told me that Victory’s don’t store the error codes, and they would charge me $ 60 to plug it in but nothing would probably show up. He suggested that instead I leave it there for them to take a few hours and go over. I was not about to leave it there and have them spend a «few hours» at their astronomical service rates so I declined and left.
Once I got home I looked up other Victory dealers in the area and called two, each about an hour away, and told them the problem and they both told me it was most likely a sensor problem, but if I brought it in they could plug it in FOR FREE, and know what it was in about 2 minutes. I asked if Victory’s stored error codes and was told that wherever I heard that they did not was 100% wrong. I took it to one of the dealers and had the bike looked at. The tech confirmed it was what he thought it was on the phone, and told me it was not an issue, only a nuisance, and to let him know if I got sick of it and they would take care of it for around $ 100.
Long story short… I would not trust Engelhart to work on my Victory. I don’t know if the tech was lying to me about the code’s not storing, or if he just didn’t know, but either way I was very unimpressed. Also, their labor rate is outrageous. I know they are a big dealer, and probably have higher costs, but that rate is crazy.
One last thing. I am only giving the Service dept 1 star. I have gone to their parts and sales area many times for Helmet’s, parts, etc and gotten exceptional service from the people there. My wife needed a helmet and the guy who helped us did a phenomenal job of giving us information on the fit, the right style, etc. If you need a part or any gear for your bike don’t hesitate to stop in, but if you need service… I would look elsewhere.

I brought my snowmobile in for service and couldn’t be happier. I thought I needed an oil change and they actually told me that my oil was fine. That saved me $ 180 bucks! The service manager did an outstanding job of showing me what he thought needed to be done to the sled to prep in for the winter riding season. I will be bring my sled back for all my future service!

I bought my bike here, I get my maintenance service done here, and have made just about all my in store purchases here: tires, helmets, pegs, leathers, gloves everything. The shop is loaded with a lot of accessories for bikes and bikers.
Not only do they have a good service people but great sales associates. My salesman still remembers me and the bike I bought 5 years ago.
Don’t forget about the bikes. They have more bikes on the floor than any other place I’ve been.

Oh geeze no one has left any feedback for the Engelhart Center?
I’m super happy with all the work I have ever done with them there! This year Jerrod in the Service Dept managed to get my sweet Honda Ruckus to go much faster when everyone else in the past just tried to do this (no names mentioned).
I would highly recommend them for both service and sales as I have had/​heard nothing but great things!
Thanks again and keep up the good work over there!