Edible Arrangements

Here’s a bit of a back-​story: when my husband and I were dating a few years ago, we were long-​distance for about 8 months. That meant sending each other Edible Arrangements on special occasions and ‘just because’ moments. Although for the most part, this location has done okay, they’ve definitely had moments that make us question their customer service standards.
I ordered a fruit & chocolate arrangement with balloons. The delivery person showed up at my husband’s apartment and gave him the fruit & chocolates. But WAIT. The balloons? They’re in the tree in the front yard. Yup, the balloons flew away from the delivery guy’s hands and got stuck in the tree outside. WHAT? My husband asked if it was going to be replaced and they pretty much went «yeah, well sucks to be you.» The delivery guy left. The balloons were in the tree for about a year until it was cut down by the city. No refund. No apologies. Nothing.
Since that incident, I’ve ordered one other time and still wasn’t as pleased. Presentation of the fruits and chocolates just wasn’t impressive. However, they did taste delicious.

I received a gift from this store and it was fabulous. The fruit was fresh and delicious. The chocolate covered pineapple cupcakes were great as were the apple truffles. The sender had to make a last minute delivery change and apparently this store was very accommodating. A few days after I received the gift, the store even called to followup.

I ordered a box of chocolate covered strawberries and apples for pickup, and the staff were able to prepare the order extremely quickly and nicely packaged. The strawberries were of the extra large type, very fresh with no blemishes, and the green apples were also tart and crisp. Simple order, but the package was perfectly executed and I would consider EA for gift giving, as my small order was flawless.

LOVE the whole company. Finally stopped in person to visit the store itself. Nothing about the walk-​in store appeals to walk-​in customers. This is simply order and go.
I love to order and send EA and look forward to receiving more myself (to date I’ve finally gotten 1 and it was a great surprise). Delivery guy in Madtown was super friendly, eager to work around my lack of ability to buzz him in the bldg so he called my cell and met me at the Capital during the whole Michael Moore speech blah blah. My point today: I’m glad they are offering more white chocolate offerings, look forward to trying the caramel dip and I love surprising everyone I care enough about with EA. It’s healthy and decent on the price for those you want to honor.

I can not believe no one has written a review on this business. I am honored to be the first. I’ve ordered from them at least 3 – 4 times over the past two years and usually send my parents who are both teachers — wonderful arrangements for birthdays or Mother’s day to their school… and they are the biggest hit. I came to write a review about their latest customer service. I had sent my mother a bouquet for Mother’s Day this past weekend and sent it to her school on Friday because they were going out of town over the weekend. However– she took off from school early and the school of course couldn’t sign for them… and because the fruit doesn’t last after it’s been cut and dipped in chocolat — there was no way it was going to survive the weekend till Monday. However — I received a call from them letting me know this Friday — was so upset and disappointed and while they apologized — there was really nothing the girl at the time could do. However — I received a voicemail the next day from her saying the owner, Don I believe, said he would go ahead and make her a new one and bring it to her on Monday instead. They even called my mom direct to let her know since they didn’t reach me! I know it sounds silly but it made me emotional… THIS IS FOR MY MOM who I love so much and just wanted to give her a great surprise and tell her how much I love her since we live so far away. It was so wonderful — even during their insane busy Mother’s Day weekend they took the time to call us both gets 5 stars in my book. Huge Thanks Madison Edible Arrangements!